PHMC
Client Services Manager - Food and Wellness Network
PHMC, Phila, Pennsylvania, United States, 19117
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SUBSIDIARY:
Turning Points for Children
PROGRAM:
Food and Wellness Network (FAWN)
JOB OVERVIEW:
The Client Services Manager for the Food and Wellness Network at Turning Points for Children supports FAWN’s in-house services of food distribution and case management support. This includes the acquisition and distribution of food and supplies and developing a voluntary case management service offering to assist families and clients in becoming less dependent on pantry needs. The Client Services Manager will assess client and family needs relating to the social determinants of health, develop an appropriate service and/or treatment plan, develop group activities, and provide ongoing counseling and referrals. Reports to the FAWN Program Director.
RESPONSIBILITIES:
Case Management and Supervision
Recruits and manages FAWN’s Case Management program to improve client self-sufficiency and reduce reliance on food pantry service (budget management, assistance with enrolling in subsidy programs such as CAP, CRP, TANF, providing additional resources, etc.)Maintains a caseload of 10 clients during the pilot phase and expands as neededDevelops service plans to provide a variety of social services referrals and define goals and objectivesDetermines the need for social, behavioral, medical, and/or psychological servicesProvides individual or family counseling as neededMakes referrals to a variety of support agenciesMonitors individual and family progress, cooperation, and acceptance of servicesCase supervision for interns and volunteers taking on cases, as relevantAttends periodic staff and personal conferencesConfers with the Program Director on difficult problemsPrepares reports and correspondenceKeeps records of all assigned casesRefers consumers to needed programs and provides consumers with community resource guides and information including services/programs provided by PHMC and its affiliatesFood Distribution Services
Assists with answering calls to FAWN inquiring about the program; collecting intake data including name, number of family members, need, etc.; determining eligibility; and scheduling pantry appointmentsOrders food weekly, accepts deliveries, and assists with restocking supplies including the breakdown of large-volume purchasesManages on-site operations for pantries and liaises with site contacts when relevantAdministrative
Plans, reviews and evaluates operating policies, practices, and procedures for FAWN and assists the FAWN Program Director in policy review and implementing changes in program proceduresSupports data collection necessary to track consumer information and service history and input into the databaseParticipates in grant-writing, progress reports, and other resource development activities for the FAWN program and other TPFC programs as neededAssists in daily operations of the food pantry and nutrition education classesSupports the Director in the development and expansion of the FAWN programSKILLS AND REQUIRED KNOWLEDGE:
Principles, practices, and techniques of caseworkKnowledge of social services, child welfare, and family systems servicesKnowledge of hunger relief systems, health promotion, and nutrition educationTheories, principles, and techniques of working with individuals with severe emotional, mental, and social problemsPrinciples, practices, methods, and techniques in the field of social service planningGood organizational and interpersonal skillsComfortable working in a fast-paced environmentGood organizational and problem-solving skillsComfortable with conflict management and having difficult conversationsMaintains professionalism by establishing relationships that are ethical, client-oriented, and not self-interestedSkills in typing, basic computer operations, Microsoft, PowerPoint, Excel, etc.Comfortable working with numbersCompletes paperwork and other responsibilities in a timely and accurate manner, maintains an organized work environmentAbility to improve processes and systems while facilitating input and suggestions from others; finds the best approach to get the work doneCulturally sensitive to the needs and diversities of multicultural communitiesAble to meet the physical requirements of the position (managing food loading, storage, and preparing food bags)EDUCATION:
Bachelor’s degree in social work, public health, or a related field requiredMaster’s degree preferredEXPERIENCE:
Minimum of 4 years of experience managing in hunger relief, food services, or social services
PHYSICAL REQUIREMENTS:
Position requires frequent:
Standing/walkingLifting/carryingPushing/pullingBending/stoopingUsing arm, leg, and back muscles for extended periodsUnloading vehicles
SALARY GRADE:
17
PHMC is an Equal Opportunity and E-Verify Employer.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
SUBSIDIARY:
Turning Points for Children
PROGRAM:
Food and Wellness Network (FAWN)
JOB OVERVIEW:
The Client Services Manager for the Food and Wellness Network at Turning Points for Children supports FAWN’s in-house services of food distribution and case management support. This includes the acquisition and distribution of food and supplies and developing a voluntary case management service offering to assist families and clients in becoming less dependent on pantry needs. The Client Services Manager will assess client and family needs relating to the social determinants of health, develop an appropriate service and/or treatment plan, develop group activities, and provide ongoing counseling and referrals. Reports to the FAWN Program Director.
RESPONSIBILITIES:
Case Management and Supervision
Recruits and manages FAWN’s Case Management program to improve client self-sufficiency and reduce reliance on food pantry service (budget management, assistance with enrolling in subsidy programs such as CAP, CRP, TANF, providing additional resources, etc.)Maintains a caseload of 10 clients during the pilot phase and expands as neededDevelops service plans to provide a variety of social services referrals and define goals and objectivesDetermines the need for social, behavioral, medical, and/or psychological servicesProvides individual or family counseling as neededMakes referrals to a variety of support agenciesMonitors individual and family progress, cooperation, and acceptance of servicesCase supervision for interns and volunteers taking on cases, as relevantAttends periodic staff and personal conferencesConfers with the Program Director on difficult problemsPrepares reports and correspondenceKeeps records of all assigned casesRefers consumers to needed programs and provides consumers with community resource guides and information including services/programs provided by PHMC and its affiliatesFood Distribution Services
Assists with answering calls to FAWN inquiring about the program; collecting intake data including name, number of family members, need, etc.; determining eligibility; and scheduling pantry appointmentsOrders food weekly, accepts deliveries, and assists with restocking supplies including the breakdown of large-volume purchasesManages on-site operations for pantries and liaises with site contacts when relevantAdministrative
Plans, reviews and evaluates operating policies, practices, and procedures for FAWN and assists the FAWN Program Director in policy review and implementing changes in program proceduresSupports data collection necessary to track consumer information and service history and input into the databaseParticipates in grant-writing, progress reports, and other resource development activities for the FAWN program and other TPFC programs as neededAssists in daily operations of the food pantry and nutrition education classesSupports the Director in the development and expansion of the FAWN programSKILLS AND REQUIRED KNOWLEDGE:
Principles, practices, and techniques of caseworkKnowledge of social services, child welfare, and family systems servicesKnowledge of hunger relief systems, health promotion, and nutrition educationTheories, principles, and techniques of working with individuals with severe emotional, mental, and social problemsPrinciples, practices, methods, and techniques in the field of social service planningGood organizational and interpersonal skillsComfortable working in a fast-paced environmentGood organizational and problem-solving skillsComfortable with conflict management and having difficult conversationsMaintains professionalism by establishing relationships that are ethical, client-oriented, and not self-interestedSkills in typing, basic computer operations, Microsoft, PowerPoint, Excel, etc.Comfortable working with numbersCompletes paperwork and other responsibilities in a timely and accurate manner, maintains an organized work environmentAbility to improve processes and systems while facilitating input and suggestions from others; finds the best approach to get the work doneCulturally sensitive to the needs and diversities of multicultural communitiesAble to meet the physical requirements of the position (managing food loading, storage, and preparing food bags)EDUCATION:
Bachelor’s degree in social work, public health, or a related field requiredMaster’s degree preferredEXPERIENCE:
Minimum of 4 years of experience managing in hunger relief, food services, or social services
PHYSICAL REQUIREMENTS:
Position requires frequent:
Standing/walkingLifting/carryingPushing/pullingBending/stoopingUsing arm, leg, and back muscles for extended periodsUnloading vehicles
SALARY GRADE:
17
PHMC is an Equal Opportunity and E-Verify Employer.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)