Client Experience Coach

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Mentoring can be a truly rewarding experience. Especially when it makes a difference in someones life and career. If you enjoy leading people toward success and you relish the art of conversation youd make a great Client Experience Coach. The primary focus of this role is supporting and offering feedback to team members who interact with clients on the phone. Throughout our 600,000 square foot campus, youll meet with team members to coach them on UWMs best practices for processes, guidelines and client service, and keep them accountable for any items that were presented in the coaching sessions. Help set the tone and expectations for positive call experiences apply todayWHAT YOU WILL BE DOING:Listening to call clips with team members, and giving verbal and written feedbackSide-by-side live coachingPreparing formal feedback for leaders and the Client Service teamLogging organized and detailed feedback for each coaching sessionFacilitating in Client Service training sessionsScheduling coaching sessions with team membersAssigning classroom-based instruction to team members who require additional training

WHAT WE NEED FROM YOU:Must have Qualifications:High school diploma or equivalentMust have experience in leadership, management and call qualityMust have at least two years client experienceSelf-motivated with a strong work ethicComfortable in a fast-moving environmentAbility to multitask and adaptPositive attitude and willingness to learnOnsite, full-time attendancePrepare to conduct 15-20 Coaching Sessions Per DayComfortable traveling between all uwm buildings to conduct coaching sessions

THE PLACE & THE PERKS:Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? Its all happening on UWMs campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.Its no wonder that out of our six pillars, People Are Our Greatest Asset is number one. Its at the very heart of how we treat each other, our clients and our community. Whether its providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.From the team member that holds a door open to the one that helps guide your career, youll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, youll be welcomed here. Accepted here. And empowered to Be You Here.More reasons youll love working here include:Paid Time Off (PTO) after just 30 daysAdditional parental and maternity leave benefits after 12 monthsAdoption reimbursement programPaid volunteer hoursPaid training and career developmentMedical, dental, vision and life insurance401k with employer matchMortgage discount and area business discountsFree membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball courtWellness area, including an in-house primary-care physicians office, full-time massage therapist and hair salon?Gourmet cafeteria featuring homemade breakfast and lunchConvenience store featuring healthy grab-and-go snacksIn-house Starbucks and DunkinIndoor/outdoor caf with Wi-Fi

DISCLAIMER:All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting Apply for this job online you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.