Glen Raven
Sunbrella Care Service Manager
Glen Raven, Anderson, South Carolina, us, 29622
Glen Raven is recruiting for a Sunbrella Care Service Manager which will serve as "the voice of the customer" to fulfill the Sunbrella brand promise through education, service, technical support, and warranty/claims resolution to all Custom Fabrics markets.
Perks and Benefits
Health, Dental and Vision BenefitsShort Term & Long Term Disability401 (k) Retirement Plan and Pension PlanWellness ProgramVacation & Holiday PayResponsibilities:
Follow company policies, safe work practices, prevent injury to yourself and other associates.Oversee the Customer Claims Process; Approval of labor assistance for warrantied claimsEnsure return authorizations have been issued and details are completeResearch each claim based on information providedOversee gathering of communications and act as voice of the customer to initiate internal analysis, product evaluation and eventual corrective/preventative actions associated with claimsProvide performance education to salespeople, distributors, fabricators, Jobbers and consumers about our products and servicesManages Sunbrella Care Specialists and establish performance goals, projects, and objectivesProvide feedback to sales, marketing, departmental and executive leadership about claimsInitiate Sunbrella Care (field service) as needed in support of customers as well as Glen Raven Marketing and Commercial TeamsWarranty claims process management/function and improvement (i.e., JOMAR, Zendesk, dashboard development, Sunbrella Care deployment, and any necessary changes related to servicing the business)Management and collaboration between Glen Raven Asia and Dickson European operations regarding product support and warranty claimsAid in writing care, fabrication, and maintenance instructionsAssist with new product evaluationManagement of industry standard product test certification with third-party laboratories (i.e., TB117-2013, NFPA260, etc.)Education and Experience:
Associate Degree or equivalent work experienceMust know fabric performance and grading characteristicsMust know Sunbrella Care deployment requirementsMust understand current Glen Raven Custom Fabrics marketsMust know distribution channelsMust know traditional and non-traditional uses of Custom Fabrics productsMust have relationships with service organizations capable of aiding in claims resolutionMust have extensive product knowledgeMust understand traditional and non-traditional applications of our fabricsMust have excellent written and verbal skillsMust have a temperament capable of diffusing a situation with an unhappy customerMust know how to navigate within our data poolsMust have interpersonal skills that facilitates cooperation among various workgroups
Why Glen Raven:
Working at Glen Raven allows you to be part of a hard-working team proud to weave connections worldwide with some of the most trusted brands in textiles like Sunbrella®. Every day, we strive for and welcome diverse voices, solutions-driven ideas and innovative opportunities for continued growth throughout the company. We work toward a shared success while lifting each other up on the job and in our communities. Together, we keep the world spinning. Join our team. Connect people and drive innovation beyond the boundaries of Glen Raven
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Glen Raven provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to recruiting@glenraven.com or 336-227-6211.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Perks and Benefits
Health, Dental and Vision BenefitsShort Term & Long Term Disability401 (k) Retirement Plan and Pension PlanWellness ProgramVacation & Holiday PayResponsibilities:
Follow company policies, safe work practices, prevent injury to yourself and other associates.Oversee the Customer Claims Process; Approval of labor assistance for warrantied claimsEnsure return authorizations have been issued and details are completeResearch each claim based on information providedOversee gathering of communications and act as voice of the customer to initiate internal analysis, product evaluation and eventual corrective/preventative actions associated with claimsProvide performance education to salespeople, distributors, fabricators, Jobbers and consumers about our products and servicesManages Sunbrella Care Specialists and establish performance goals, projects, and objectivesProvide feedback to sales, marketing, departmental and executive leadership about claimsInitiate Sunbrella Care (field service) as needed in support of customers as well as Glen Raven Marketing and Commercial TeamsWarranty claims process management/function and improvement (i.e., JOMAR, Zendesk, dashboard development, Sunbrella Care deployment, and any necessary changes related to servicing the business)Management and collaboration between Glen Raven Asia and Dickson European operations regarding product support and warranty claimsAid in writing care, fabrication, and maintenance instructionsAssist with new product evaluationManagement of industry standard product test certification with third-party laboratories (i.e., TB117-2013, NFPA260, etc.)Education and Experience:
Associate Degree or equivalent work experienceMust know fabric performance and grading characteristicsMust know Sunbrella Care deployment requirementsMust understand current Glen Raven Custom Fabrics marketsMust know distribution channelsMust know traditional and non-traditional uses of Custom Fabrics productsMust have relationships with service organizations capable of aiding in claims resolutionMust have extensive product knowledgeMust understand traditional and non-traditional applications of our fabricsMust have excellent written and verbal skillsMust have a temperament capable of diffusing a situation with an unhappy customerMust know how to navigate within our data poolsMust have interpersonal skills that facilitates cooperation among various workgroups
Why Glen Raven:
Working at Glen Raven allows you to be part of a hard-working team proud to weave connections worldwide with some of the most trusted brands in textiles like Sunbrella®. Every day, we strive for and welcome diverse voices, solutions-driven ideas and innovative opportunities for continued growth throughout the company. We work toward a shared success while lifting each other up on the job and in our communities. Together, we keep the world spinning. Join our team. Connect people and drive innovation beyond the boundaries of Glen Raven
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Glen Raven provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to recruiting@glenraven.com or 336-227-6211.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)