Home Depot Management Company, LLC
Sr. Analyst, Loyalty Strategy
Home Depot Management Company, LLC, Atlanta, Georgia, United States, 30383
Position Purpose:
The Senior Analyst, Loyalty Strategy will be pivotal in shaping the future of The Home Depot loyalty programs through a focus on Growth & Innovation. The role will be responsible for driving customer-centric growth strategies, identifying new innovative opportunities, and evaluating new ideas to enhance our loyalty program value propositions.
Key focus areas include:
? Conduct comprehensive research to gain insights into customer needs, preferences, and behaviors
? Perform competitive benchmarking to identify market trends and competitive landscape to inform strategic decision-making
? Lead cross-functional teams in brainstorming and exploring new ideas to enhance the loyalty value proposition
? Develop robust business cases and financial models to evaluate the feasibility and potential impact of new initiatives
? Collaborate with Online, Product Management, Marketing, Finance, Analytics, and Operations to evaluate potential solutions
Key Responsibilities:50% Lead all phases of a project's life cycle including defining the business need, establishing criteria and business requirements, understanding the impact to the business and designing and rolling out the project25% Serve as a subject matter expert and perform research and/or analysis within assigned projects or category of business25% Establish and report on metrics of assigned projects or categories to gauge business valueDirect Manager/Direct Reports:
Reports to Manager/Sr. ManagerNo associates report to this role on a permanent basis, but requires the technical leadership of a project work team: may select team members and assess capabilities, provide technical training, provide information necessary to meet work, project or program objectives, evaluate program or project performance.Travel Requirements:
Typically requires overnight travel less than 10% of the time.Physical Requirements:
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.Working Conditions:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.Minimum Qualifications:
Must be eighteen years of age or older.Must be legally permitted to work in the United States.Preferred Qualifications:
Bachelors DegreeExperience in finance, strategy, or consulting preferredMinimum Education:
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.Preferred Education:
No additional educationMinimum Years of Work Experience:
3Preferred Years of Work Experience:
No additional years of experienceMinimum Leadership Experience:
NonePreferred Leadership Experience:
NoneCertifications:
NoneCompetencies:
Strong project management skills, including strong process orientation, ability to work and lead cross functional teams, strategic thinking and creative problem solving skills.Analytical; Extensive knowledge of statistical methods and modelingAbility to establish priorities and procedures for accomplishing work within established deadlines; ability to lead multiple projects and manage toward deadlines and deliverablesStrong communication and presentation skills, including ability to interact at Officer level; ability to negotiate and persuadeProven success in increasing management roles handling multiple projects with competing deadlines.Ability to assimilate extensive amounts of detailed data, analyze and summarize vast amounts of information as well as understand all of the detail supporting the analysis.
The Senior Analyst, Loyalty Strategy will be pivotal in shaping the future of The Home Depot loyalty programs through a focus on Growth & Innovation. The role will be responsible for driving customer-centric growth strategies, identifying new innovative opportunities, and evaluating new ideas to enhance our loyalty program value propositions.
Key focus areas include:
? Conduct comprehensive research to gain insights into customer needs, preferences, and behaviors
? Perform competitive benchmarking to identify market trends and competitive landscape to inform strategic decision-making
? Lead cross-functional teams in brainstorming and exploring new ideas to enhance the loyalty value proposition
? Develop robust business cases and financial models to evaluate the feasibility and potential impact of new initiatives
? Collaborate with Online, Product Management, Marketing, Finance, Analytics, and Operations to evaluate potential solutions
Key Responsibilities:50% Lead all phases of a project's life cycle including defining the business need, establishing criteria and business requirements, understanding the impact to the business and designing and rolling out the project25% Serve as a subject matter expert and perform research and/or analysis within assigned projects or category of business25% Establish and report on metrics of assigned projects or categories to gauge business valueDirect Manager/Direct Reports:
Reports to Manager/Sr. ManagerNo associates report to this role on a permanent basis, but requires the technical leadership of a project work team: may select team members and assess capabilities, provide technical training, provide information necessary to meet work, project or program objectives, evaluate program or project performance.Travel Requirements:
Typically requires overnight travel less than 10% of the time.Physical Requirements:
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.Working Conditions:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.Minimum Qualifications:
Must be eighteen years of age or older.Must be legally permitted to work in the United States.Preferred Qualifications:
Bachelors DegreeExperience in finance, strategy, or consulting preferredMinimum Education:
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.Preferred Education:
No additional educationMinimum Years of Work Experience:
3Preferred Years of Work Experience:
No additional years of experienceMinimum Leadership Experience:
NonePreferred Leadership Experience:
NoneCertifications:
NoneCompetencies:
Strong project management skills, including strong process orientation, ability to work and lead cross functional teams, strategic thinking and creative problem solving skills.Analytical; Extensive knowledge of statistical methods and modelingAbility to establish priorities and procedures for accomplishing work within established deadlines; ability to lead multiple projects and manage toward deadlines and deliverablesStrong communication and presentation skills, including ability to interact at Officer level; ability to negotiate and persuadeProven success in increasing management roles handling multiple projects with competing deadlines.Ability to assimilate extensive amounts of detailed data, analyze and summarize vast amounts of information as well as understand all of the detail supporting the analysis.