Insight Global
Local Desktop Technician
Insight Global, Kansas City, Missouri, United States, 64101
Insight Global is seeking a Desktop Support Technician in the Kansas City area to report to the Plaza area 5 days a week. This position will be focused on Help Desk/Desktop tickets to help resolve software, hardware, O365 and mobile device issues. This position will also be responsible for some conference room set up as well as desk moves. Occasional travel to other locations will be required a few times a year. The ideal candidate will have a desktop technician background possessing high quality customer service skills. This position is looking to start ASAP.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Previous experience with any phone management systemsMicrosoft IntuneMobile Device ManagementActive DirectoryConference room set upMac SupportExperience with VDI environments and troubleshooting themCitrix4 years of experience in an IT support or desktop support role4years of experience with Tier 1 troubleshootingCisco or Webex, Teams, ZoomMicrosoft Office products4years of experience with any ticketing systemClient uses Sys-AidRemedy, Jira, ServiceNow are suitable alternatives3-5 years of experience with deskside supportHardware setup, conference room set up, monitor/desk set upPrevious Audio/Visual technician experienceProficient in Microsoft Office365Windows supportStrong time management skills and ability to function at a high level
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Previous experience with any phone management systemsMicrosoft IntuneMobile Device ManagementActive DirectoryConference room set upMac SupportExperience with VDI environments and troubleshooting themCitrix4 years of experience in an IT support or desktop support role4years of experience with Tier 1 troubleshootingCisco or Webex, Teams, ZoomMicrosoft Office products4years of experience with any ticketing systemClient uses Sys-AidRemedy, Jira, ServiceNow are suitable alternatives3-5 years of experience with deskside supportHardware setup, conference room set up, monitor/desk set upPrevious Audio/Visual technician experienceProficient in Microsoft Office365Windows supportStrong time management skills and ability to function at a high level