Hyatt Place Riverfront
Assistant General Manager
Hyatt Place Riverfront, Wilmington, Delaware, us, 19894
General Summary
The Assistant General Manager is responsible for all aspects of operations at the hotel and provides support to the General Manager. Directs and coordinates hotels activities to obtain optimum efficiency and economy of operations, and maximize full potential with a balanced focus on hotel's mission, guests, employees and owners satisfaction.
Principal Duties and Responsibilities:
Assist the General Manager in his day to day operationsAssign duties to Department Heads, and observe performance to ensure adherence to hotel policies and established operating proceduresProvides training to staff and Department HeadsAct as the hotel's public relations director, and promotes the property within the hotel industry, local community and trade associationsAssist the General Manager in resolving guest complaints and service recovery processAssist in the selection of hotel staff and completes all required new hire paper workReview employee performance, and conducts personnel actions such as progressive disciplinary action and terminationMaintains accurate records including cash flows sheet, guest floor limit, AR Ageing reports, direct billing, etcAssist General Manager during Morning meetings or conduct the morning Department Head meetings in the absence of General ManagerAdheres to all brand and company procedures and regulations as well as standard operating proceduresEnsure full compliance to Hotel operating controls, SOP's, policies, procedures and service standardsEnsures the objectives and goals of the hotel brand and property owner's work together to achieve brand positioning and successBuilds owner loyalty through proactive communication, setting and managing expectations and delivering solid business resultsAssist General Manager in key property issues including capital projects, customer service and refurbishmentAssist General Manager in wage scale surveys and ensures employee wages are followed by the company and industry salary guidelinesPerforms daily, weekly and monthly property inspectionsEnsures property, grounds, rooms, and work areas are maintained to standardBuild strong working relationships and communications with hotel staff, Department Heads and other various departments, to ensure maximum operating effectiveness and fulfillment of special event needsCover shifts in all departments as scheduled by the General ManagerMonitor maintenance progress and Furniture, Furnishings, and Equipment conditions and provide status report to General ManagerAudits par stock in all areas to make sure that all required hotel supplies are ordered and stocked in advance of needPerforms sudden audits on rooms and other operating areasProvide effective leadership to hotel team membersEnsure hotel staff is provided with uniforms and name tags, and upholds company and brand grooming standardsEnsures effective, timely and accurate communications flow with regards to hotel policies and proceduresAssist the General Manager in all aspects of business planningMust be available 24/7 to respond to any guest or employee emergenciesCorporate client handling and take part in new client acquisition along with the sales team whenever requiredAssist in residential sales when required and develop strong sales prospectsRespond to audits to ensure continual improvement is achievedPerform additional assignments as requiredJob Requirements:
3-5 years of hotel experience requiredA College Degree, Diploma in Hotel Management or a related field with experience preferredExperience in financial accounting, personnel supervision and problem resolution is strongly desiredExcellent computer system skillsMust possess strong management skills, and ability to delegate work effectively and accomplish goalsProvide appropriate coaching, advice and assistance as requiredMust be able to speak and write the English language in an understandable mannerAvailable to work when needed, including weekends, holidays, and nights
The Assistant General Manager is responsible for all aspects of operations at the hotel and provides support to the General Manager. Directs and coordinates hotels activities to obtain optimum efficiency and economy of operations, and maximize full potential with a balanced focus on hotel's mission, guests, employees and owners satisfaction.
Principal Duties and Responsibilities:
Assist the General Manager in his day to day operationsAssign duties to Department Heads, and observe performance to ensure adherence to hotel policies and established operating proceduresProvides training to staff and Department HeadsAct as the hotel's public relations director, and promotes the property within the hotel industry, local community and trade associationsAssist the General Manager in resolving guest complaints and service recovery processAssist in the selection of hotel staff and completes all required new hire paper workReview employee performance, and conducts personnel actions such as progressive disciplinary action and terminationMaintains accurate records including cash flows sheet, guest floor limit, AR Ageing reports, direct billing, etcAssist General Manager during Morning meetings or conduct the morning Department Head meetings in the absence of General ManagerAdheres to all brand and company procedures and regulations as well as standard operating proceduresEnsure full compliance to Hotel operating controls, SOP's, policies, procedures and service standardsEnsures the objectives and goals of the hotel brand and property owner's work together to achieve brand positioning and successBuilds owner loyalty through proactive communication, setting and managing expectations and delivering solid business resultsAssist General Manager in key property issues including capital projects, customer service and refurbishmentAssist General Manager in wage scale surveys and ensures employee wages are followed by the company and industry salary guidelinesPerforms daily, weekly and monthly property inspectionsEnsures property, grounds, rooms, and work areas are maintained to standardBuild strong working relationships and communications with hotel staff, Department Heads and other various departments, to ensure maximum operating effectiveness and fulfillment of special event needsCover shifts in all departments as scheduled by the General ManagerMonitor maintenance progress and Furniture, Furnishings, and Equipment conditions and provide status report to General ManagerAudits par stock in all areas to make sure that all required hotel supplies are ordered and stocked in advance of needPerforms sudden audits on rooms and other operating areasProvide effective leadership to hotel team membersEnsure hotel staff is provided with uniforms and name tags, and upholds company and brand grooming standardsEnsures effective, timely and accurate communications flow with regards to hotel policies and proceduresAssist the General Manager in all aspects of business planningMust be available 24/7 to respond to any guest or employee emergenciesCorporate client handling and take part in new client acquisition along with the sales team whenever requiredAssist in residential sales when required and develop strong sales prospectsRespond to audits to ensure continual improvement is achievedPerform additional assignments as requiredJob Requirements:
3-5 years of hotel experience requiredA College Degree, Diploma in Hotel Management or a related field with experience preferredExperience in financial accounting, personnel supervision and problem resolution is strongly desiredExcellent computer system skillsMust possess strong management skills, and ability to delegate work effectively and accomplish goalsProvide appropriate coaching, advice and assistance as requiredMust be able to speak and write the English language in an understandable mannerAvailable to work when needed, including weekends, holidays, and nights