SeatGeek
Senior IT HelpDesk Engineer
SeatGeek, New York, New York, us, 10261
SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we're simplifying and modernizing the ticketing industry.
Reporting to our Manager, HelpDesk, the Senior IT HelpDesk Engineer will troubleshoot and address a diverse range of IT end-user issues encompassing mobile, desktop, audio/video, peripherals, and other related technologies. You will engage in cross-departmental collaboration with teams such as Facilities, Sales, Engineering, Information Security, and Enterprise Team to ensure seamless integration of IT solutions and support.What you'll doManage procurement processes and maintain inventory for all IT hardware and software assetsConduct system imaging, configure applications, and enforce security policies to uphold system integrity and data protection standardsExecute tasks with a keen focus on enhancing the end-user experience, ensuring efficient resolution of issues and optimal functionality of IT systemsProactively identify areas for enhancement and develop technology solutions aligned with business objectives to address evolving needs and overcome challengesEmploy a hands-on approach with a proactive bias for action, actively resolving issues and implementing improvements to enhance IT operationsProvide daily onsite support at the office, addressing immediate IT concerns and ensuring smooth functioning of IT infrastructureSupport new employee onboardingWhat you haveAbility to work at least 2-3 days in the officeA minimum of 5 years of hands-on experience in an IT Support role, demonstrating a solid understanding of IT operations and best practicesExhibit a deep understanding of computer fundamentals and proficient troubleshooting skills, encompassing both hardware and software across diverse platforms such as Mac and WindowsDemonstrate familiarity with cloud technologies including Google Workspace, Slack, Zoom, and OktaShowcase strong written and verbal communication abilities, enabling effective interaction with colleagues and end-usersDemonstrate the ability to accurately and comprehensively document complex technical issues, ensuring consistency and clarity for future referencePossess familiarity with network topology and facilitating efficient troubleshooting network-related issuesDisplay the capability to work both independently and collaboratively within a team environment, contributing positively to collective goals and initiativesBring experience with Okta and/or other SaaS-based identity management solutions, demonstrating proficiency in managing user access and authentication processesExhibit familiarity with Jamf, Workspace One, or other Mobile Device Management (MDM) solutions, enabling effective management and maintenance of mobile device fleetsPerksEquity stakeUnlimited PTOUp to 16 weeks of paid family leave401(k) matching programHealth, vision, dental, and life insuranceUp to $25k towards family building services$500 per year for wellness expensesSubscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical$120 per month to spend on tickets to live eventsAnnual subscription to Spotify, Apple Music, or Amazon music
The salary range for this role is $85,000 - $115,000. Actual compensation packages within that range are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location.
SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us!
To review our candidate privacy notice, click here.#LI-Remote
Reporting to our Manager, HelpDesk, the Senior IT HelpDesk Engineer will troubleshoot and address a diverse range of IT end-user issues encompassing mobile, desktop, audio/video, peripherals, and other related technologies. You will engage in cross-departmental collaboration with teams such as Facilities, Sales, Engineering, Information Security, and Enterprise Team to ensure seamless integration of IT solutions and support.What you'll doManage procurement processes and maintain inventory for all IT hardware and software assetsConduct system imaging, configure applications, and enforce security policies to uphold system integrity and data protection standardsExecute tasks with a keen focus on enhancing the end-user experience, ensuring efficient resolution of issues and optimal functionality of IT systemsProactively identify areas for enhancement and develop technology solutions aligned with business objectives to address evolving needs and overcome challengesEmploy a hands-on approach with a proactive bias for action, actively resolving issues and implementing improvements to enhance IT operationsProvide daily onsite support at the office, addressing immediate IT concerns and ensuring smooth functioning of IT infrastructureSupport new employee onboardingWhat you haveAbility to work at least 2-3 days in the officeA minimum of 5 years of hands-on experience in an IT Support role, demonstrating a solid understanding of IT operations and best practicesExhibit a deep understanding of computer fundamentals and proficient troubleshooting skills, encompassing both hardware and software across diverse platforms such as Mac and WindowsDemonstrate familiarity with cloud technologies including Google Workspace, Slack, Zoom, and OktaShowcase strong written and verbal communication abilities, enabling effective interaction with colleagues and end-usersDemonstrate the ability to accurately and comprehensively document complex technical issues, ensuring consistency and clarity for future referencePossess familiarity with network topology and facilitating efficient troubleshooting network-related issuesDisplay the capability to work both independently and collaboratively within a team environment, contributing positively to collective goals and initiativesBring experience with Okta and/or other SaaS-based identity management solutions, demonstrating proficiency in managing user access and authentication processesExhibit familiarity with Jamf, Workspace One, or other Mobile Device Management (MDM) solutions, enabling effective management and maintenance of mobile device fleetsPerksEquity stakeUnlimited PTOUp to 16 weeks of paid family leave401(k) matching programHealth, vision, dental, and life insuranceUp to $25k towards family building services$500 per year for wellness expensesSubscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical$120 per month to spend on tickets to live eventsAnnual subscription to Spotify, Apple Music, or Amazon music
The salary range for this role is $85,000 - $115,000. Actual compensation packages within that range are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location.
SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us!
To review our candidate privacy notice, click here.#LI-Remote