City Winery
General Manager
City Winery, Boston, Massachusetts, us, 02298
A rare opportunity to join the City Winery team as we reimagine the future of live music and hospitality. City Winery to deliver the highest end combined culinary and cultural experience to our customers who are passionate in sharing wine, music, and culinary arts. We are a unique facility, combining a fully functioning winery with intimate concerts, food & wine classes, private events in a variety of configurations, and fine dining. We have created a compelling mix for our sophisticated clientele of foodies, and active cultural patrons-bringing the wine country experience to the middle of a large city.
Position Summary
The General Manager is responsible for overall management and oversight of daily venue operations and continued profitability of their designated locations, including managing city and community relations. This individual must exhibit unparalleled levels of hospitality, successfully build and lead strong teams, maintain City Winery's brand and identity, and strive to exceed standards of excellence in all areas of the business. This role is responsible for activating and executing brand initiatives through the teams, cultivating and instilling a positive company culture, and fostering successful interdepartmental collaboration to ultimately drive profitability for the business.
Why us?
Competitive payWe are a rapidly expanding national entertainment and hospitality company, offering tremendous opportunities for driven and ambitious individuals.Medical, Dental, Vision InsurancenDORFins program designed to promote a healthy and active lifestyle!401K (and yes we match!)Flexible Savings Accounts,HSA and Dependent Care, Basic Life and AD&D InsuranceAmazing discounts, 50% OFF all dining/retail wineFree Family MealTickets to available showsAnd more!
Overview of Responsibilities
General Operations
Oversee and manage all aspects of multi-unit operations and all associated internal departments. Ensure successful execution of all shows, events and daily activity.Teach and adhere to City Winery principles and commitment to quality food, wine, and serviceLead by example and enforce Company policies, procedures, guidelines, and practices consistentlyEnsure controls are in place to prevent waste and theftEstablish goals, anticipate and resolve problems in all aspects of the businessEnsure high standards of sanitation, cleanliness, safety, and compliance are maintained at all timesEnsure adherence to food safety and sanitation regulations, compliance regulations, inspections, etc.Partner with and work collaboratively with internal Company divisions to achieve overall company and business goals.Oversee or directly handle customer related issues through email, phone and in person in a timely mannerManage content on End of Day (EOD) report to ensure key performance indicators are captured and reported as per given guidelinesCollaborate with managers on visual spot checks of petty cash ledger, POS credit card processing, voids and comps, report and the nightly product mixReview and sign off on monthly cost reports, inventory-beer, liquor, wine, glassware and food plus the ticket sales report from programming before submitting to accountingOversee facility maintenance including cleanliness and safety; review inventory and equipment usage including relevant plant maintenance or improvements needed; create plan for investments related to updates and repairsRoutine review of staffing pars to ensure alignment with upcoming events, reservations, and ticket countsLead departments on menu pricing to ensure they meet company guidelines and or are priced appropriately for the market, in partnership with COOLead communications related to new concepts, promotions, product launches as they develop with location directors down through line level staffCoordinate proper staff training of all new products prior to a release to the public.Work alongside Executive Chef to maintain the most efficient operation of our kitchen and execution of our menus in a timely, presentable and profitable manorOperate in full compliance in all areas including health, safety and sanitation, fire, and ensure routine maintenance of equipment and propertyAssist concert management with communication between Artist Management and the house when concert comps & VIPs increase the guest list beyond our normal allotmentSupport and oversee event operations to approve floor plans and layouts, ensure complete event information is entered into systemsReview and sign off on monthly cost reports, inventory-beer, liquor, wine, glassware and food plus the ticket sales report from Programming before submitting to accountingPerform, implement, and execute projects/tasks/ initiatives as per business need and/or assigned by Senior LeadershipLeadership
Foster positive Company culture, build morale, and create on-going positive work environment and maintain a productive and professional workforceDirect and oversee proper and continued training of staff in all departmentsInterview, select, train, supervise, counsel, and monitor performance of staffConduct disciplinary action as needed, including termination, when necessary in partnership with HR and in accordance with Company policies and guidelinesTrain, develop, and motivate management team members. Monitor management teams to ensure they are developing direct reportsConduct staff meetings regularly to ensure effective and clear communication including management meetings, BEO meetingsEnsure safe working environment in all areas and proper and timely reporting of all incidents, injuries, accidents through proper channelsApprove of all new hires, with senior leadership partnership when required and ensure all hires are properly onboarded and given tools to succeedClearly communicate and train staff on company updates, policy changes, and initiatives in a timely mannerHandle personnel issues in partnership with HR and COO when neededFinancial Management
Maintain, monitor, and strive to exceed P&L goals for general operations, food cost, labor cost, payroll, and all other business related expenditures in conjunction with business forecasts and budgetsProvide budgeting guidelines to all internal departments and monitor financial performanceEnsure purchases meets budgetary goals by establishing purchasing specifications, product storage and usage requirements, and waste control proceduresEnsure invoices are handled and disseminated properly through necessary channels across the businessReview all product/item costs, analyze trends and movement, and make changes accordinglySupervise, train, and monitor management staff to ensure understanding of budget controlAdministration
Monitor department scheduling and adjust as necessary to ensure operational & financial successEnsure proper completion of administrative tasks including trackers, financial-related reports, personnel forms including PAFs, CAFs, injury reports, and other necessary admin tasks.Oversee and approve accurate payroll administration and processingEnsure communication to personnel regarding benefits timelines and proper administration, in partnership with HREnsure accurate reporting and entries into all systems/ software that is utilized.Minimum Qualifications
Minimum 10 years' experience in multi-faceted, high volume restaurant, venue and/or equivalent relevant experienceProven leadership skills and commitment to excellenceProven financial and business acumen; analytical skills, and ability to meet and exceed budgets including labor, food, applicable direct operating costsUnparalleled passion for hospitality, food, wine, and musicAbility to successfully multitask, delegate, and manage several projects at once in high-pressure, fast paced environmentAbility to respectfully mentor, train, develop, and hold teams accountable to expectationsSuperior knowledge of P&L and able to drive revenueMust be detail oriented, strong execution skillsFunctional working knowledge of health department and all other related regulationsExceptional communication and interpersonal skills both written and verbalMust be fluently literate in English including ability to read, write, and communicate, conduct business related mathematics and analyze dataAbility to perform physical requirements of position including standing and walking for extended periods of time, bending, pushing, pulling, lifting and carrying loads of up to 50 pounds, per business needAble and willing to work flexible scheduling including days, nights, weekends, and holidaysAble to travel and attend business-related meetings and trips
About Us
Wine, food, and live entertainment collide at City Winery to create a dynamic and incredibly unique workplace. Since 2008, City Winery has been turning heads across the nation with amazing live performances, delectable cuisine, and award winning, locally produced wines. But there's more to us than that we're a haven for community and creativity, a place where the philosophy of hospitality is more than just a buzzword, but a way of life. City Winery, founded by music industry veteran & visionary Michael Dorf, has established itself as a one-of-a-kind brand providing unforgettable experiences for guests. From world class music venues to sustainably produced wines with ratings of 90+ points, City Winery offers a range of topnotch events & experiences.
We are an equal opportunity employer and value diversity at City Winery. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Additionally, City Winery participates in the EVerify Program in certain locations, as required by law.
Position Summary
The General Manager is responsible for overall management and oversight of daily venue operations and continued profitability of their designated locations, including managing city and community relations. This individual must exhibit unparalleled levels of hospitality, successfully build and lead strong teams, maintain City Winery's brand and identity, and strive to exceed standards of excellence in all areas of the business. This role is responsible for activating and executing brand initiatives through the teams, cultivating and instilling a positive company culture, and fostering successful interdepartmental collaboration to ultimately drive profitability for the business.
Why us?
Competitive payWe are a rapidly expanding national entertainment and hospitality company, offering tremendous opportunities for driven and ambitious individuals.Medical, Dental, Vision InsurancenDORFins program designed to promote a healthy and active lifestyle!401K (and yes we match!)Flexible Savings Accounts,HSA and Dependent Care, Basic Life and AD&D InsuranceAmazing discounts, 50% OFF all dining/retail wineFree Family MealTickets to available showsAnd more!
Overview of Responsibilities
General Operations
Oversee and manage all aspects of multi-unit operations and all associated internal departments. Ensure successful execution of all shows, events and daily activity.Teach and adhere to City Winery principles and commitment to quality food, wine, and serviceLead by example and enforce Company policies, procedures, guidelines, and practices consistentlyEnsure controls are in place to prevent waste and theftEstablish goals, anticipate and resolve problems in all aspects of the businessEnsure high standards of sanitation, cleanliness, safety, and compliance are maintained at all timesEnsure adherence to food safety and sanitation regulations, compliance regulations, inspections, etc.Partner with and work collaboratively with internal Company divisions to achieve overall company and business goals.Oversee or directly handle customer related issues through email, phone and in person in a timely mannerManage content on End of Day (EOD) report to ensure key performance indicators are captured and reported as per given guidelinesCollaborate with managers on visual spot checks of petty cash ledger, POS credit card processing, voids and comps, report and the nightly product mixReview and sign off on monthly cost reports, inventory-beer, liquor, wine, glassware and food plus the ticket sales report from programming before submitting to accountingOversee facility maintenance including cleanliness and safety; review inventory and equipment usage including relevant plant maintenance or improvements needed; create plan for investments related to updates and repairsRoutine review of staffing pars to ensure alignment with upcoming events, reservations, and ticket countsLead departments on menu pricing to ensure they meet company guidelines and or are priced appropriately for the market, in partnership with COOLead communications related to new concepts, promotions, product launches as they develop with location directors down through line level staffCoordinate proper staff training of all new products prior to a release to the public.Work alongside Executive Chef to maintain the most efficient operation of our kitchen and execution of our menus in a timely, presentable and profitable manorOperate in full compliance in all areas including health, safety and sanitation, fire, and ensure routine maintenance of equipment and propertyAssist concert management with communication between Artist Management and the house when concert comps & VIPs increase the guest list beyond our normal allotmentSupport and oversee event operations to approve floor plans and layouts, ensure complete event information is entered into systemsReview and sign off on monthly cost reports, inventory-beer, liquor, wine, glassware and food plus the ticket sales report from Programming before submitting to accountingPerform, implement, and execute projects/tasks/ initiatives as per business need and/or assigned by Senior LeadershipLeadership
Foster positive Company culture, build morale, and create on-going positive work environment and maintain a productive and professional workforceDirect and oversee proper and continued training of staff in all departmentsInterview, select, train, supervise, counsel, and monitor performance of staffConduct disciplinary action as needed, including termination, when necessary in partnership with HR and in accordance with Company policies and guidelinesTrain, develop, and motivate management team members. Monitor management teams to ensure they are developing direct reportsConduct staff meetings regularly to ensure effective and clear communication including management meetings, BEO meetingsEnsure safe working environment in all areas and proper and timely reporting of all incidents, injuries, accidents through proper channelsApprove of all new hires, with senior leadership partnership when required and ensure all hires are properly onboarded and given tools to succeedClearly communicate and train staff on company updates, policy changes, and initiatives in a timely mannerHandle personnel issues in partnership with HR and COO when neededFinancial Management
Maintain, monitor, and strive to exceed P&L goals for general operations, food cost, labor cost, payroll, and all other business related expenditures in conjunction with business forecasts and budgetsProvide budgeting guidelines to all internal departments and monitor financial performanceEnsure purchases meets budgetary goals by establishing purchasing specifications, product storage and usage requirements, and waste control proceduresEnsure invoices are handled and disseminated properly through necessary channels across the businessReview all product/item costs, analyze trends and movement, and make changes accordinglySupervise, train, and monitor management staff to ensure understanding of budget controlAdministration
Monitor department scheduling and adjust as necessary to ensure operational & financial successEnsure proper completion of administrative tasks including trackers, financial-related reports, personnel forms including PAFs, CAFs, injury reports, and other necessary admin tasks.Oversee and approve accurate payroll administration and processingEnsure communication to personnel regarding benefits timelines and proper administration, in partnership with HREnsure accurate reporting and entries into all systems/ software that is utilized.Minimum Qualifications
Minimum 10 years' experience in multi-faceted, high volume restaurant, venue and/or equivalent relevant experienceProven leadership skills and commitment to excellenceProven financial and business acumen; analytical skills, and ability to meet and exceed budgets including labor, food, applicable direct operating costsUnparalleled passion for hospitality, food, wine, and musicAbility to successfully multitask, delegate, and manage several projects at once in high-pressure, fast paced environmentAbility to respectfully mentor, train, develop, and hold teams accountable to expectationsSuperior knowledge of P&L and able to drive revenueMust be detail oriented, strong execution skillsFunctional working knowledge of health department and all other related regulationsExceptional communication and interpersonal skills both written and verbalMust be fluently literate in English including ability to read, write, and communicate, conduct business related mathematics and analyze dataAbility to perform physical requirements of position including standing and walking for extended periods of time, bending, pushing, pulling, lifting and carrying loads of up to 50 pounds, per business needAble and willing to work flexible scheduling including days, nights, weekends, and holidaysAble to travel and attend business-related meetings and trips
About Us
Wine, food, and live entertainment collide at City Winery to create a dynamic and incredibly unique workplace. Since 2008, City Winery has been turning heads across the nation with amazing live performances, delectable cuisine, and award winning, locally produced wines. But there's more to us than that we're a haven for community and creativity, a place where the philosophy of hospitality is more than just a buzzword, but a way of life. City Winery, founded by music industry veteran & visionary Michael Dorf, has established itself as a one-of-a-kind brand providing unforgettable experiences for guests. From world class music venues to sustainably produced wines with ratings of 90+ points, City Winery offers a range of topnotch events & experiences.
We are an equal opportunity employer and value diversity at City Winery. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Additionally, City Winery participates in the EVerify Program in certain locations, as required by law.