Black Hills Federal Credit Union
Fraud Strategy & Prevention Manager
Black Hills Federal Credit Union, Rapid City, South Dakota, United States, 57700
Job Details
Job LocationRemote Work - MST - Rapid City, SD
Job CategoryInformation Technology
Description
Who We Are
We have the fundamental belief that we, as an organization, can and will improve lives. Rooted in the centuries-old credit union philosophy of people helping people, we maintain a simple premise. Those we interact with will receive equal and just treatment, devoid of intolerance, false judgment, racism, or discrimination of any kind. We must not accept less if we are to fulfill our mission, "We Improve Lives." This mission empowers us to serve the greater good and to make a difference in our world. Our cooperative structure creates a cycle of mutual assistance towards the common goal of the financial well-being of members.
At Black Hills Federal Credit Union (BHFCU), we're committed to improving the lives of our members every day, and we look for people who share that passion. Don't have a ton of financial industry experience? No problem. Our onboarding includes an orientation program with ongoing training to help staff further their career at BHFCU by building on their existing strengths.
States Eligible for Remote/Hybrid:South DakotaMontanaWyomingFloridaIowaMissouriUtahNebraskaIdahoKansasGeneral Purpose:
The Fraud Strategy & Prevention Manager is responsible for developing and implementing a comprehensive fraud strategy that aligns with the organization's risk strategy, growth and business objectives. This role demands a highly analytical and strategic leader who can design, implement, and oversee a comprehensive fraud detection and management framework across all transaction types and business divisions. This position will be responsible for breaking down departmental silos, standardizing fraud response processes, fostering a culture of continual improvement to stay ahead of emerging fraud threats and highlight early indicators of compromise as new threats emerge.
Essential Duties/Responsibilities:
Fraud Strategy Development:
Create a fraud strategy that aligns with the organization's growth and business goals, using statistical methods and risk appetite statements that drive decision making systemically.Develop a risk framework to balance fraud prevention with member experience, establishing prescriptive response procedures accordingly.Establish a decision matrix including multiple faceted fraud response framework with considerations for member friction, loss value prevention, threat velocity, internal resource consumption, compliance and other pertinent decision criteria.
Tool Development, Implementation and Management:
Research, select, implement, and configure fraud detection and management tools.Become a subject matter expert on fraud detection tools and train staff on the effective use of those tools.Standardize fraud research and response processes to ensure consistency and efficiency.Ensure the fraud detection and response tools are maintained and updated to address the evolving landscape of fraud threats.Establish and adhere to incident response threshold criteria to determine when a series of fraud events qualifies for formal incident response inclusion.
Data Analysis and Signal Processing:
Utilize advanced data analysis techniques to create a clear differentiation between legitimate and fraudulent activities.Ensure the fraud team can easily consume and act upon the data signals, maintaining a false positive rate commensurate with our fraud risk appetite versus member friction.
Cross-Departmental Collaboration:
Break down silos between different departments to ensure seamless communication and coordination in fraud prevention and response efforts.Lead process mapping exercises to streamline fraud workflows across the organization.Work with the Learning and Performance Department to develop training materials and procedures that will assist staff in the recognition of fraud and proper processes to follow to report fraudulent activities.
Reporting and Communication:
Develop and track key fraud metrics to measure the effectiveness of fraud prevention and response strategies.Prepare recurring and consistent monthly fraud reports for the board, detailing the fraud and friction impacts on the membership and explaining the risk criteria used.Communicate complex fraud risk information in a clear and actionable manner to senior leadership and stakeholders.
Continuous Improvement:
Foster a culture of continual improvement within the fraud team to adapt to the rapidly changing fraud landscape.Regularly review and update fraud prevention processes and tools to ensure they remain effective.Perform ongoing threat-hunting activities, leveraging publicly available information and subscription-based information feeds to identify new threats and indicators of compromise.
Threat Hunting and Incident Response:
Proactively identify and investigate potential fraud threats by analyzing data patterns, monitoring suspicious activities, and utilizing advanced threat detection tools.Develop and execute threat-hunting campaigns to uncover hidden fraud schemes and vulnerabilities within BHFCU systems.Lead the incident response efforts for fraud-related incidents, including detection, triage, analysis, containment, and recovery. Coordinate with cross-functional teams to ensure timely and effective resolution of fraud incidents.Develop and maintain incident response plans, procedures, and playbooks to enhance the organization's readiness and resilience against fraud attacks.
Job Knowledge/Job Qualifications (Skills):
Proficiency in data visualization tools such as Tableau, Power BI, or Domo.Experience with statistical analysis tools such as Minitab, R, or Python.Advanced skills in Excel for data analysis and reporting.Strong analytical skills and experience with data analysis and statistical methods.Proficiency in using fraud detection tools and software.Strong IT proficiency, with the ability to integrate and manage fraud detection tools within an organization's existing IT infrastructure.Excellent leadership and team management skills, with experience breaking down silos and driving cross-departmental collaboration.Strong communication skills, with the ability to present complex information to senior leadership and board members.Experience in process mapping, standardization, and continuous improvement initiatives.In-depth knowledge of the latest fraud threats, tactics, and prevention strategies.Job Qualifications (Ability):
BHFCU is committed to working with its employees to reasonably accommodate them with the physical aspects of the position. The following list outlines the physical considerations that are normally encountered in this job.
Vision: A sighted person to effectively run programs and detect errors.Speech/Hearing: Ability to communicate verbally and in writing with staff and vendors.Physical Mobility: Limited mobility required. Ability to work flexible hours.Manual Dexterity: Ability to perform necessary computer-related input.Job Qualifications (Education/Experience):
Bachelor's degree in Finance, Business, Data Science, Information Technology, Engineering, or a related field. A Master's degree, relevant certifications (e.g., CAMS, CFE, CFCM) or willingness to pursue is desired.Extensive experience in anomaly, detection, and process management, with a proven track record of developing and executing strategies to identify, detect, protect and respond to data anomalies.Willingness to obtain a Certified Fraud Examiner (CFE) certification if not already certified.Working Conditions:
Material and Equipment Involved
Personal Computer/InternetWebExTablet and Mobile DevicesVideo Recording DevicesProjectors and ScreensPhotocopy MachineVarious Software ApplicationsSoftware applications including Office
Work Environment/Physical Activities
Occasional travel to one of BHFCU's branch locations or attendance at community events may be required. Occasional travel to corporate headquarters will be required.
Must be able to respond quickly to emerging fraud threats in a fast-paced environment.
This position is remote work eligible under certain circumstances.
Physical Requirements
Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 5 lbs. Must be capable of climbing/descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day. Must be able to work extended hours whenever required or requested by management. Must by capable of regular, reliable and timely attendance.
Working Conditions
Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise.
Mental and/or Emotional Requirements
Must be able to perform job functions with supervision and work effectively either on own or as part of a team. Must be able to read and carry out various instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic mathematical calculations with extreme accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on confidential matters.
Notice:
This job description is not intended to be, nor should it be construed as, a contract or guarantee of employment. Black Hills Federal Credit Union adheres to all federal and state labor laws regarding termination and probationary periods. This position is also subject to all the personnel policies of Black Hills Federal Credit Union. Changes may be made to this job description at any time by the President. Black Hills Federal Credit Union is an equal opportunity employer.
Black Hills Federal Credit Union is an equal opportunity employer. All applicants will receive consideration without regard to age, race, color, sex, sexual orientation, genetic information, religion, national origin, disability, veteran status, or any other status or condition protected by state or federal law. BHFCU will provide reasonable accommodation to qualified persons with a disability but who are otherwise able to perform the essential functions of the job.
Job LocationRemote Work - MST - Rapid City, SD
Job CategoryInformation Technology
Description
Who We Are
We have the fundamental belief that we, as an organization, can and will improve lives. Rooted in the centuries-old credit union philosophy of people helping people, we maintain a simple premise. Those we interact with will receive equal and just treatment, devoid of intolerance, false judgment, racism, or discrimination of any kind. We must not accept less if we are to fulfill our mission, "We Improve Lives." This mission empowers us to serve the greater good and to make a difference in our world. Our cooperative structure creates a cycle of mutual assistance towards the common goal of the financial well-being of members.
At Black Hills Federal Credit Union (BHFCU), we're committed to improving the lives of our members every day, and we look for people who share that passion. Don't have a ton of financial industry experience? No problem. Our onboarding includes an orientation program with ongoing training to help staff further their career at BHFCU by building on their existing strengths.
States Eligible for Remote/Hybrid:South DakotaMontanaWyomingFloridaIowaMissouriUtahNebraskaIdahoKansasGeneral Purpose:
The Fraud Strategy & Prevention Manager is responsible for developing and implementing a comprehensive fraud strategy that aligns with the organization's risk strategy, growth and business objectives. This role demands a highly analytical and strategic leader who can design, implement, and oversee a comprehensive fraud detection and management framework across all transaction types and business divisions. This position will be responsible for breaking down departmental silos, standardizing fraud response processes, fostering a culture of continual improvement to stay ahead of emerging fraud threats and highlight early indicators of compromise as new threats emerge.
Essential Duties/Responsibilities:
Fraud Strategy Development:
Create a fraud strategy that aligns with the organization's growth and business goals, using statistical methods and risk appetite statements that drive decision making systemically.Develop a risk framework to balance fraud prevention with member experience, establishing prescriptive response procedures accordingly.Establish a decision matrix including multiple faceted fraud response framework with considerations for member friction, loss value prevention, threat velocity, internal resource consumption, compliance and other pertinent decision criteria.
Tool Development, Implementation and Management:
Research, select, implement, and configure fraud detection and management tools.Become a subject matter expert on fraud detection tools and train staff on the effective use of those tools.Standardize fraud research and response processes to ensure consistency and efficiency.Ensure the fraud detection and response tools are maintained and updated to address the evolving landscape of fraud threats.Establish and adhere to incident response threshold criteria to determine when a series of fraud events qualifies for formal incident response inclusion.
Data Analysis and Signal Processing:
Utilize advanced data analysis techniques to create a clear differentiation between legitimate and fraudulent activities.Ensure the fraud team can easily consume and act upon the data signals, maintaining a false positive rate commensurate with our fraud risk appetite versus member friction.
Cross-Departmental Collaboration:
Break down silos between different departments to ensure seamless communication and coordination in fraud prevention and response efforts.Lead process mapping exercises to streamline fraud workflows across the organization.Work with the Learning and Performance Department to develop training materials and procedures that will assist staff in the recognition of fraud and proper processes to follow to report fraudulent activities.
Reporting and Communication:
Develop and track key fraud metrics to measure the effectiveness of fraud prevention and response strategies.Prepare recurring and consistent monthly fraud reports for the board, detailing the fraud and friction impacts on the membership and explaining the risk criteria used.Communicate complex fraud risk information in a clear and actionable manner to senior leadership and stakeholders.
Continuous Improvement:
Foster a culture of continual improvement within the fraud team to adapt to the rapidly changing fraud landscape.Regularly review and update fraud prevention processes and tools to ensure they remain effective.Perform ongoing threat-hunting activities, leveraging publicly available information and subscription-based information feeds to identify new threats and indicators of compromise.
Threat Hunting and Incident Response:
Proactively identify and investigate potential fraud threats by analyzing data patterns, monitoring suspicious activities, and utilizing advanced threat detection tools.Develop and execute threat-hunting campaigns to uncover hidden fraud schemes and vulnerabilities within BHFCU systems.Lead the incident response efforts for fraud-related incidents, including detection, triage, analysis, containment, and recovery. Coordinate with cross-functional teams to ensure timely and effective resolution of fraud incidents.Develop and maintain incident response plans, procedures, and playbooks to enhance the organization's readiness and resilience against fraud attacks.
Job Knowledge/Job Qualifications (Skills):
Proficiency in data visualization tools such as Tableau, Power BI, or Domo.Experience with statistical analysis tools such as Minitab, R, or Python.Advanced skills in Excel for data analysis and reporting.Strong analytical skills and experience with data analysis and statistical methods.Proficiency in using fraud detection tools and software.Strong IT proficiency, with the ability to integrate and manage fraud detection tools within an organization's existing IT infrastructure.Excellent leadership and team management skills, with experience breaking down silos and driving cross-departmental collaboration.Strong communication skills, with the ability to present complex information to senior leadership and board members.Experience in process mapping, standardization, and continuous improvement initiatives.In-depth knowledge of the latest fraud threats, tactics, and prevention strategies.Job Qualifications (Ability):
BHFCU is committed to working with its employees to reasonably accommodate them with the physical aspects of the position. The following list outlines the physical considerations that are normally encountered in this job.
Vision: A sighted person to effectively run programs and detect errors.Speech/Hearing: Ability to communicate verbally and in writing with staff and vendors.Physical Mobility: Limited mobility required. Ability to work flexible hours.Manual Dexterity: Ability to perform necessary computer-related input.Job Qualifications (Education/Experience):
Bachelor's degree in Finance, Business, Data Science, Information Technology, Engineering, or a related field. A Master's degree, relevant certifications (e.g., CAMS, CFE, CFCM) or willingness to pursue is desired.Extensive experience in anomaly, detection, and process management, with a proven track record of developing and executing strategies to identify, detect, protect and respond to data anomalies.Willingness to obtain a Certified Fraud Examiner (CFE) certification if not already certified.Working Conditions:
Material and Equipment Involved
Personal Computer/InternetWebExTablet and Mobile DevicesVideo Recording DevicesProjectors and ScreensPhotocopy MachineVarious Software ApplicationsSoftware applications including Office
Work Environment/Physical Activities
Occasional travel to one of BHFCU's branch locations or attendance at community events may be required. Occasional travel to corporate headquarters will be required.
Must be able to respond quickly to emerging fraud threats in a fast-paced environment.
This position is remote work eligible under certain circumstances.
Physical Requirements
Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 5 lbs. Must be capable of climbing/descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day. Must be able to work extended hours whenever required or requested by management. Must by capable of regular, reliable and timely attendance.
Working Conditions
Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise.
Mental and/or Emotional Requirements
Must be able to perform job functions with supervision and work effectively either on own or as part of a team. Must be able to read and carry out various instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic mathematical calculations with extreme accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on confidential matters.
Notice:
This job description is not intended to be, nor should it be construed as, a contract or guarantee of employment. Black Hills Federal Credit Union adheres to all federal and state labor laws regarding termination and probationary periods. This position is also subject to all the personnel policies of Black Hills Federal Credit Union. Changes may be made to this job description at any time by the President. Black Hills Federal Credit Union is an equal opportunity employer.
Black Hills Federal Credit Union is an equal opportunity employer. All applicants will receive consideration without regard to age, race, color, sex, sexual orientation, genetic information, religion, national origin, disability, veteran status, or any other status or condition protected by state or federal law. BHFCU will provide reasonable accommodation to qualified persons with a disability but who are otherwise able to perform the essential functions of the job.