Senior Technical Support Analyst - Cloud Supply Chain Management

Senior Technical Support Analyst - Cloud Supply Chain Management at Oracle in Boise, Idaho, United States Job Description Job Description Career Level - IC3 Responsibilities Job Responsibilities: + Research, resolve and respond to complex issues across the Application product lines and product boundaries in accordance with current standards. + Demonstrate strong follow-through and consistently keep commitments to customers and partners. + Ensure that each and every customer is handled with a consummately professional attitude and the highest possible level of service. + Take ownership and responsibility for priority customer cases where and when required. + Review urgent and critical incidents for quality. + Queue reviews with engineers to ensure quality and efficiency of support. + Report high visibility cases, escalations, customer trends to management. + Act as information resource to the management team. + Contribute to an environment that encourages information sharing, team-based resolution activity, cross training and an absolute focus on resolving customer cases as quickly and effectively as possible. + Participate in projects that enhance the quality or efficiency of support. + Participate in system and release testing, as needed. + Act as a role model and mentor for other engineers. + Work with Oracle Development/Support Development for product-related issues. + Demonstrate core competencies (employ sound business judgment, creative and innovative ways to solve problems, strong work ethic, and do whatever it takes to get the job done). Candidate Profile: Oracle Software Support is growing its Fusion Supply Chain Management / Manufacturing Support team. As part of this team, you will learn the latest technology and help influence product supportability, usability, maintenance, and installation/configuration. The team works closely with the Fusion Development team, as well as other Oracle teams, directly involved in Fusion Products. If you are interested in joining the support team for a product in its early stages and help shape the future of Fusion products and Fusion customers alike, then this is the place to be. If you believe you meet the requirements below, we would be interested in finding out more about you. As a Support Engineer, you will be expected to have: Skills in using industry standard tools and techniques. Exceptional diagnostic and troubleshooting abilities. Behavioral + Detail-oriented. + Excellent communication skills, in terms of being able to convey technical and functional knowl To view full details and how to apply, please login or create a Job Seeker account