Oracle SaaS SCM Cloud Techno-Functional Analyst

Oracle SaaS SCM Cloud Techno-Functional Analyst at Oracle in Boise, Idaho, United States Job Description Job Description Position Overview: + The Position is for a Techno-Functional Support Expert in Oracle Fusion Suite of SCM products responsible for providing excellence in customer service support, track-incidence, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases. + The main role of a Support Analyst is to troubleshoot and resolve highly complex techno-functional problems. + The focus of this position is to provide Customer Service on a technical and functional level and to ultimately drive complete and total resolution of each service incident. + The key skills put to use on a daily basis are - high-level techno-functional skills, Oracle products knowledge, problem-solving skills, and customer interaction/service expertise. This work includes: + Work directly with Customers for + Advising on complex use of Oracle products + Resolving highly complex and mission-critical issues + Manage highly complex and critical customer issues + Serve as Situation Manager on highly sensitive issues + Consult with Management in directing resolution of critical customer situations + Knowledge gain and sharing - achieve knowledge transfer with teammates through Development and delivery of formal team training sessions + Formal mentoring for promoting the technical and professional development of others + Creation/review of Knowledge Articles Career Level - IC4 Responsibilities Qualifications and Skills + 8+ years of experience in Implementation, support, or upgrade of SaaS SCM suite of products with at least 1 implementation experience on Oracle Fusion SCM Products -Order Management, Inventory Management, PDH, Procurement, Costing, Logistics, Manufacturing, Sourcing, Demand/Supply Chain Planning, Supplier Portal, SQM and knowledge on Oracle Integration Cloud. + Real-time hands-on functional/product and/or technical experience; and/or worked with L1/L2/L3 evel support; and/or have equivalent knowledge. + Ability to relate the product functionality to business processes, and thus offer implementation advice to customers on how to meet their various business scenarios. + Should have the ability to read and decipher software Log and Trace files, as well as the ability to act upon the finding to determine a problem resolution. + Work with users to troubleshoot and resolve issues, answers business questions provides data analysis + Should be able to understand the business process flow and perform func To view full details and how to apply, please login or create a Job Seeker account