Oracle
Oracle SaaS SCM Cloud Techno-Functional Analyst - Federal
Oracle, Juneau, Alaska, us, 99812
Oracle SaaS SCM Cloud Techno-Functional Analyst - Federal
Location: Juneau, Alaska The Position is for a Techno-Functional Support Expert in Oracle Fusion Suite of SCM products responsible for providing excellence in customer service support, tracking incidents, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases. The main role of a Support Analyst is to troubleshoot and resolve highly complex techno-functional problems. The focus of this position is to provide Customer Service on a technical and functional level and to ultimately drive complete and total resolution of each service incident. The key skills put to use on a daily basis are high-level techno-functional skills, Oracle products knowledge, problem-solving skills, and customer interaction/service expertise. This work includes: Advising on complex use of Oracle products Resolving highly complex and mission-critical issues Managing highly complex and critical customer issues Serving as Situation Manager on highly sensitive issues Consulting with Management in directing resolution of critical customer situations Knowledge gain and sharing through formal team training sessions Formal mentoring for promoting the technical and professional development of others Creation/review of Knowledge Articles Qualifications and Skills 8+ years of experience in Implementation, support, or upgrade of SaaS SCM suite of products with at least 1 implementation experience on Oracle Fusion SCM Products – Order Management, Inventory Management, Procurement, Costing, Logistics, Manufacturing, Sourcing, Demand/Supply Chain Planning, Supplier Portal, SQM and knowledge on Oracle Integration Cloud. Real-time hands-on functional/product and/or technical experience; and/or worked with L1/L2/L3 level support; and/or have equivalent knowledge. Ability to relate product functionality to business processes and offer implementation advice to customers. Ability to read and decipher software Log and Trace files, and act upon findings to determine problem resolution. Work with users to troubleshoot and resolve issues, answer business questions, and provide data analysis. Should be able to understand business process flow and perform functional testing as per business requirements with appropriate test scripts. Technically Strong with Expert Skills in SQL, PLSQL, OTBI/BIP/FRS reports, FBDI, ADFDI, BPM workflows, ADF Faces, Bl Extract for FTP, Payment Integration and Personalization. Other Requirements Exhibit effective analytical and organizational skills Good command over spoken and written English Interact directly with customers, follow through on all assignments, and take ownership of customer issues Seek innovative ways to improve the process of delivering solutions to customers Strong learning orientation to keep abreast of emerging business models/processes and technology features Demonstrated experience in Managed Services, including Client Relationship Management, Offshore Delivery Management, and Project/Program Management Must have very good communication skills, be a team player, and be willing to learn new technologies Must be a Strong Techno Functional Lead, able to manage a large team and support SLAs for EBS and Cloud/SaaS customers US Citizenship and eligibility to obtain federal security clearance required Candidate should be open to work in the EST Time zone Willingness to travel to customer locations as needed Education & Experience: B.S (Computer Science) or equivalent preferred. Other qualifications with adequate experience may be considered. About Us As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. We are committed to expanding our inclusive workforce that promotes diverse insights and perspectives. Oracle US offers a comprehensive benefits package which includes medical, dental, and vision insurance, 401(k) Savings and Investment Plan with company match, and paid time off. Disclaimer:
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, and protected veterans’ status.
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Location: Juneau, Alaska The Position is for a Techno-Functional Support Expert in Oracle Fusion Suite of SCM products responsible for providing excellence in customer service support, tracking incidents, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases. The main role of a Support Analyst is to troubleshoot and resolve highly complex techno-functional problems. The focus of this position is to provide Customer Service on a technical and functional level and to ultimately drive complete and total resolution of each service incident. The key skills put to use on a daily basis are high-level techno-functional skills, Oracle products knowledge, problem-solving skills, and customer interaction/service expertise. This work includes: Advising on complex use of Oracle products Resolving highly complex and mission-critical issues Managing highly complex and critical customer issues Serving as Situation Manager on highly sensitive issues Consulting with Management in directing resolution of critical customer situations Knowledge gain and sharing through formal team training sessions Formal mentoring for promoting the technical and professional development of others Creation/review of Knowledge Articles Qualifications and Skills 8+ years of experience in Implementation, support, or upgrade of SaaS SCM suite of products with at least 1 implementation experience on Oracle Fusion SCM Products – Order Management, Inventory Management, Procurement, Costing, Logistics, Manufacturing, Sourcing, Demand/Supply Chain Planning, Supplier Portal, SQM and knowledge on Oracle Integration Cloud. Real-time hands-on functional/product and/or technical experience; and/or worked with L1/L2/L3 level support; and/or have equivalent knowledge. Ability to relate product functionality to business processes and offer implementation advice to customers. Ability to read and decipher software Log and Trace files, and act upon findings to determine problem resolution. Work with users to troubleshoot and resolve issues, answer business questions, and provide data analysis. Should be able to understand business process flow and perform functional testing as per business requirements with appropriate test scripts. Technically Strong with Expert Skills in SQL, PLSQL, OTBI/BIP/FRS reports, FBDI, ADFDI, BPM workflows, ADF Faces, Bl Extract for FTP, Payment Integration and Personalization. Other Requirements Exhibit effective analytical and organizational skills Good command over spoken and written English Interact directly with customers, follow through on all assignments, and take ownership of customer issues Seek innovative ways to improve the process of delivering solutions to customers Strong learning orientation to keep abreast of emerging business models/processes and technology features Demonstrated experience in Managed Services, including Client Relationship Management, Offshore Delivery Management, and Project/Program Management Must have very good communication skills, be a team player, and be willing to learn new technologies Must be a Strong Techno Functional Lead, able to manage a large team and support SLAs for EBS and Cloud/SaaS customers US Citizenship and eligibility to obtain federal security clearance required Candidate should be open to work in the EST Time zone Willingness to travel to customer locations as needed Education & Experience: B.S (Computer Science) or equivalent preferred. Other qualifications with adequate experience may be considered. About Us As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. We are committed to expanding our inclusive workforce that promotes diverse insights and perspectives. Oracle US offers a comprehensive benefits package which includes medical, dental, and vision insurance, 401(k) Savings and Investment Plan with company match, and paid time off. Disclaimer:
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, and protected veterans’ status.
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