Oracle
Oracle SaaS SCM Cloud Techno-Functional Analyst - Federal
Oracle, Providence, Rhode Island, us, 02912
Oracle SaaS SCM Cloud Techno-Functional Analyst - Federal
Location: Providence, Rhode Island The Position is for a Techno-Functional Support Expert in Oracle Fusion Suite of SCM products responsible for providing excellence in customer service support, tracking incidents, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases. The main role of a Support Analyst is to troubleshoot and resolve highly complex techno-functional problems. The focus of this position is to provide Customer Service on a technical and functional level and to ultimately drive complete and total resolution of each service incident. The key skills put to use on a daily basis are high-level techno-functional skills, Oracle products knowledge, problem-solving skills, and customer interaction/service expertise. This work includes: Work directly with Customers for advising on complex use of Oracle products. Resolving highly complex and mission-critical issues. Manage highly complex and critical customer issues. Serve as Situation Manager on highly sensitive issues. Consult with Management in directing resolution of critical customer situations. Knowledge gain and sharing - achieve knowledge transfer with teammates through Development and delivery of formal team training sessions. Formal mentoring for promoting the technical and professional development of others. Creation/review of Knowledge Articles. Qualifications and Skills 8+ years of experience in Implementation, support, or upgrade of SaaS SCM suite of products with at least 1 implementation experience on Oracle Fusion SCM Products – Order Management, Inventory Management, PDH, Procurement, Costing, Logistics, Manufacturing, Sourcing, Demand/Supply Chain Planning, Supplier Portal, SQM and knowledge on Oracle Integration Cloud. Real-time hands-on functional/product and/or technical experience; and/or worked with L1/L2/L3 level support; and/or have equivalent knowledge. Ability to relate the product functionality to business processes, and thus offer implementation advice to customers on how to meet their various business scenarios. Should have the ability to read and decipher software Log and Trace files, as well as the ability to act upon the findings to determine a problem resolution. Work with users to troubleshoot and resolve issues, answer business questions, and provide data analysis. Should be able to understand the business process flow and perform functional testing as per the business requirement with appropriate test scripts. Technically Strong with Expert Skills in SQL, PLSQL, OTBI/BIP/FRS reports, FBDI, ADFDI, BPM workflows, ADF Faces, Bl Extract for FTP, Payment Integration, and Personalization. Others Exhibit effective analytical skills & organizational skills. Good command over spoken & written English. Interact directly with customers, follow through on all assignments and take ownership of customer issues. Seeks innovative ways to improve the process of delivering solutions to customers. Strong written and verbal English communication skills; multi-lingual a plus. Strong learning orientation to keep abreast of emerging business models/processes, applications product solutions, product features, and technology features – and use this learning to deliver value to customers on a daily basis. Demonstrated experience in Managed Services that include Client Relationship Management, Offshore Delivery Management, Project/Program Management, contribution to Business & Revenue Growth, and significant contributions in the area of successful delivery of KPIs to the customer. Must have very good communication skills, be a team player, willing to learn new technologies, and work in rotational shifts. Should be a Strong Techno-Functional Lead, able to manage a large team and support SLAs for the EBS and Cloud/SaaS customers. US Citizenship and eligibility to obtain federal security clearance required. Candidate should be open to work in the EST Time zone. The candidate should be ready to travel to customer locations on a need basis. Education & Experience: B.S (Computer Science) or equivalent preferred. Other qualifications with adequate experience may be considered. #LI-RR2 About Us As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds. We’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law.
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Location: Providence, Rhode Island The Position is for a Techno-Functional Support Expert in Oracle Fusion Suite of SCM products responsible for providing excellence in customer service support, tracking incidents, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases. The main role of a Support Analyst is to troubleshoot and resolve highly complex techno-functional problems. The focus of this position is to provide Customer Service on a technical and functional level and to ultimately drive complete and total resolution of each service incident. The key skills put to use on a daily basis are high-level techno-functional skills, Oracle products knowledge, problem-solving skills, and customer interaction/service expertise. This work includes: Work directly with Customers for advising on complex use of Oracle products. Resolving highly complex and mission-critical issues. Manage highly complex and critical customer issues. Serve as Situation Manager on highly sensitive issues. Consult with Management in directing resolution of critical customer situations. Knowledge gain and sharing - achieve knowledge transfer with teammates through Development and delivery of formal team training sessions. Formal mentoring for promoting the technical and professional development of others. Creation/review of Knowledge Articles. Qualifications and Skills 8+ years of experience in Implementation, support, or upgrade of SaaS SCM suite of products with at least 1 implementation experience on Oracle Fusion SCM Products – Order Management, Inventory Management, PDH, Procurement, Costing, Logistics, Manufacturing, Sourcing, Demand/Supply Chain Planning, Supplier Portal, SQM and knowledge on Oracle Integration Cloud. Real-time hands-on functional/product and/or technical experience; and/or worked with L1/L2/L3 level support; and/or have equivalent knowledge. Ability to relate the product functionality to business processes, and thus offer implementation advice to customers on how to meet their various business scenarios. Should have the ability to read and decipher software Log and Trace files, as well as the ability to act upon the findings to determine a problem resolution. Work with users to troubleshoot and resolve issues, answer business questions, and provide data analysis. Should be able to understand the business process flow and perform functional testing as per the business requirement with appropriate test scripts. Technically Strong with Expert Skills in SQL, PLSQL, OTBI/BIP/FRS reports, FBDI, ADFDI, BPM workflows, ADF Faces, Bl Extract for FTP, Payment Integration, and Personalization. Others Exhibit effective analytical skills & organizational skills. Good command over spoken & written English. Interact directly with customers, follow through on all assignments and take ownership of customer issues. Seeks innovative ways to improve the process of delivering solutions to customers. Strong written and verbal English communication skills; multi-lingual a plus. Strong learning orientation to keep abreast of emerging business models/processes, applications product solutions, product features, and technology features – and use this learning to deliver value to customers on a daily basis. Demonstrated experience in Managed Services that include Client Relationship Management, Offshore Delivery Management, Project/Program Management, contribution to Business & Revenue Growth, and significant contributions in the area of successful delivery of KPIs to the customer. Must have very good communication skills, be a team player, willing to learn new technologies, and work in rotational shifts. Should be a Strong Techno-Functional Lead, able to manage a large team and support SLAs for the EBS and Cloud/SaaS customers. US Citizenship and eligibility to obtain federal security clearance required. Candidate should be open to work in the EST Time zone. The candidate should be ready to travel to customer locations on a need basis. Education & Experience: B.S (Computer Science) or equivalent preferred. Other qualifications with adequate experience may be considered. #LI-RR2 About Us As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds. We’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law.
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