Atlantic Health System
Director, Risk Management
Atlantic Health System, Convent Station, New Jersey, us, 07961
Job Description
The Director of Risk Management (RM) is responsible for the successful management of the Risk Management Program at Overlook Medical Center and CentraState Medical Center, including overseeing the event reporting system and review process, ensuring appropriate event follow up, PCE classification, compliance with state and federal regulatory requirements and reporting to the AHS Insurance Co.
Job ResponsibilityCoordinate the risk management activities to maximize resources available to efficiently manage risk management efforts and integrate risk reduction strategies throughout the assigned hospitalsIdentify opportunities for loss control efforts to reduce risk and improve safety / qualityRisk Management
Oversee the organization's response to significant occurrences; review facts; review medical record/documentation; preserve any evidence; interview staff; ensure appropriate corrective action plan and monitoringResponsibility for risk scenario that arise requiring immediate response and actionCollaborate with clinical leadership on peer review and Quality & Outcomes ManagementFacilitate on site DOH visits, respond to DOH calls of complaint. Ensure compliance with DOH/CMS regulations regarding clinical patient complaints/grievancesPatient Relations
Manage complaints/grievance process and ensure compliance with hospital licensing standards, state and federal regulations.Proactive management of patient complaints and grievances in collaboration with clinical leadershipLiaison between patient/family and nursing/physician teams to resolve concernsTrack and trend patterns of complaints/grievances and reports to leadershipParticipate in Bioethics Committee and individual patient cases as neededSupport Case Management and clinical team on guardianship related mattersOversee management of language translation services for patients and families while ensuring compliance with regulations; provide education to teams on language translation servicesTraining/Education
Educate team members on risk management's role and promote accessibility as a resourceProvides in-service training, education to nursing staff, medical staff, as requested or recommended based on identified need through case review, including litigation process, documentation, incident management, hospital policies, protocolsQualifications
QUALIFICATIONS:
Bachelor's degree required; Masters preferredLicensure requiredMinimum 7- 10 years of progressive experience in a highly matrixed healthcare system, preferably3-5 years of leadership experience preferred in a healthcare environmentAbout Us
ABOUT US
At Atlantic Health System, our promise to our communities is; Anyone who enters one of our facilities, will receive the highest quality care delivered at the right time, at the right place, and at the right cost. This commitment is also echoed in the respect, development and opportunities we give to our more than 20,000 team members. Headquartered in Morristown, New Jersey, we are one of the leading non-profit health care systems in the nation. Our facilities and sites of care include:
Morristown Medical Center, Morristown, NJOverlook Medical Center, Summit, NJNewton Medical Center, Newton, NJChilton Medical Center, Pompton Plains, NJHackettstown Medical Center, Hackettstown, NJGoryeb Children's Hospital, Morristown, NJCentraState Healthcare System, Freehold, NJAtlantic Home Care and HospiceAtlantic Mobile HealthAtlantic RehabilitationWe also have more than 900 community-based healthcare providers affiliated through Atlantic Medical Group. Atlantic Accountable Care Organization is one of the largest ACOs in the nation, and we are a member of AllSpire Health Partners.
We have received awards and recognition for the services we have provided to our patients, team members and communities. Below are just a few of our accolades:
100 Best Companies to Work For ® and FORTUNE® magazine for 15 yearsBest Places to Work in Healthcare - Modern Healthcare150 Top Places to work in Healthcare - Becker's Healthcare100 Accountable Care Organizations to Know - Becker's Hospital ReviewBest Employers for Workers over 50 - AARPGold-Level "Well Workplace": Wellness Council of America (WELCOA)One of the 100 Best Workplaces for "Millennials" Great Place to Work® and FORTUNE® magazineOne of the 20 Best Workplaces in Health Care: Great Place to Work® and FORTUNE® magazineOfficial Health Care Partner of the New York JetsNJ Sustainable BusinessNamed one of America's 50 Best Hospitals by Healthgrades, a World's Best Hospital by Newsweek and recognized as a Best Regional Hospital in the NY Metro area by U.S. News & World Report.
Our Atlantic Neuroscience Institute is the region's leader in neuroscience care. A hub for the New Jersey Stroke Network, we offer a broad range of advanced neurological, neurosurgical and neurodiagnostic services. We are also certified as a Level IV Epilepsy Center and home to the Gerald J. Glasser Brain Tumor Center, where more brain tumor surgeries are performed than anywhere else in New Jersey. Our CyberKnife® program is the largest and most experienced in the state. We also have a satellite emergency department in Union, NJ, which treats about 40,000 emergency cases each year.
Committed to providing exceptional care, Overlook Medical Center has achieved the prestigious Magnet® recognition. This designation from the American Nurses Credentialing Center is the highest national honor for nursing excellence. What's more, Overlook Medical Center has advanced certification from The Joint Commission for perinatal care and is designated an Advanced Comprehensive Stroke Center. Additional Joint Commission-certified services include behavioral health care, spine surgery, wound care, and primary care medical home (PCMH).
EEO STATEMENT
Atlantic Health System, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran status.
About the Team
Atlantic Health System is at the forefront of medicine, setting standards for quality health care powered by a workforce of more than 18,000 team members and 4,800 affiliated physicians dedicated to building healthier communities, the system offers more than 400 sites of care, including eight award-winning medical centers. Specializing in cardiovascular care, cancer care, orthopedics, neuroscience, pediatrics, women's health and rehabilitation medicine. Atlantic Medical Group, comprised of 1,000 physicians and advanced practice providers, represents one of the largest multi-specialty practices in New Jersey and includes finance, legal, marketing, human resources, talent acquisition, ISS and more. Caring for our patients, our team members and the communities we serve is our central mission.
The Director of Risk Management (RM) is responsible for the successful management of the Risk Management Program at Overlook Medical Center and CentraState Medical Center, including overseeing the event reporting system and review process, ensuring appropriate event follow up, PCE classification, compliance with state and federal regulatory requirements and reporting to the AHS Insurance Co.
Job ResponsibilityCoordinate the risk management activities to maximize resources available to efficiently manage risk management efforts and integrate risk reduction strategies throughout the assigned hospitalsIdentify opportunities for loss control efforts to reduce risk and improve safety / qualityRisk Management
Oversee the organization's response to significant occurrences; review facts; review medical record/documentation; preserve any evidence; interview staff; ensure appropriate corrective action plan and monitoringResponsibility for risk scenario that arise requiring immediate response and actionCollaborate with clinical leadership on peer review and Quality & Outcomes ManagementFacilitate on site DOH visits, respond to DOH calls of complaint. Ensure compliance with DOH/CMS regulations regarding clinical patient complaints/grievancesPatient Relations
Manage complaints/grievance process and ensure compliance with hospital licensing standards, state and federal regulations.Proactive management of patient complaints and grievances in collaboration with clinical leadershipLiaison between patient/family and nursing/physician teams to resolve concernsTrack and trend patterns of complaints/grievances and reports to leadershipParticipate in Bioethics Committee and individual patient cases as neededSupport Case Management and clinical team on guardianship related mattersOversee management of language translation services for patients and families while ensuring compliance with regulations; provide education to teams on language translation servicesTraining/Education
Educate team members on risk management's role and promote accessibility as a resourceProvides in-service training, education to nursing staff, medical staff, as requested or recommended based on identified need through case review, including litigation process, documentation, incident management, hospital policies, protocolsQualifications
QUALIFICATIONS:
Bachelor's degree required; Masters preferredLicensure requiredMinimum 7- 10 years of progressive experience in a highly matrixed healthcare system, preferably3-5 years of leadership experience preferred in a healthcare environmentAbout Us
ABOUT US
At Atlantic Health System, our promise to our communities is; Anyone who enters one of our facilities, will receive the highest quality care delivered at the right time, at the right place, and at the right cost. This commitment is also echoed in the respect, development and opportunities we give to our more than 20,000 team members. Headquartered in Morristown, New Jersey, we are one of the leading non-profit health care systems in the nation. Our facilities and sites of care include:
Morristown Medical Center, Morristown, NJOverlook Medical Center, Summit, NJNewton Medical Center, Newton, NJChilton Medical Center, Pompton Plains, NJHackettstown Medical Center, Hackettstown, NJGoryeb Children's Hospital, Morristown, NJCentraState Healthcare System, Freehold, NJAtlantic Home Care and HospiceAtlantic Mobile HealthAtlantic RehabilitationWe also have more than 900 community-based healthcare providers affiliated through Atlantic Medical Group. Atlantic Accountable Care Organization is one of the largest ACOs in the nation, and we are a member of AllSpire Health Partners.
We have received awards and recognition for the services we have provided to our patients, team members and communities. Below are just a few of our accolades:
100 Best Companies to Work For ® and FORTUNE® magazine for 15 yearsBest Places to Work in Healthcare - Modern Healthcare150 Top Places to work in Healthcare - Becker's Healthcare100 Accountable Care Organizations to Know - Becker's Hospital ReviewBest Employers for Workers over 50 - AARPGold-Level "Well Workplace": Wellness Council of America (WELCOA)One of the 100 Best Workplaces for "Millennials" Great Place to Work® and FORTUNE® magazineOne of the 20 Best Workplaces in Health Care: Great Place to Work® and FORTUNE® magazineOfficial Health Care Partner of the New York JetsNJ Sustainable BusinessNamed one of America's 50 Best Hospitals by Healthgrades, a World's Best Hospital by Newsweek and recognized as a Best Regional Hospital in the NY Metro area by U.S. News & World Report.
Our Atlantic Neuroscience Institute is the region's leader in neuroscience care. A hub for the New Jersey Stroke Network, we offer a broad range of advanced neurological, neurosurgical and neurodiagnostic services. We are also certified as a Level IV Epilepsy Center and home to the Gerald J. Glasser Brain Tumor Center, where more brain tumor surgeries are performed than anywhere else in New Jersey. Our CyberKnife® program is the largest and most experienced in the state. We also have a satellite emergency department in Union, NJ, which treats about 40,000 emergency cases each year.
Committed to providing exceptional care, Overlook Medical Center has achieved the prestigious Magnet® recognition. This designation from the American Nurses Credentialing Center is the highest national honor for nursing excellence. What's more, Overlook Medical Center has advanced certification from The Joint Commission for perinatal care and is designated an Advanced Comprehensive Stroke Center. Additional Joint Commission-certified services include behavioral health care, spine surgery, wound care, and primary care medical home (PCMH).
EEO STATEMENT
Atlantic Health System, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran status.
About the Team
Atlantic Health System is at the forefront of medicine, setting standards for quality health care powered by a workforce of more than 18,000 team members and 4,800 affiliated physicians dedicated to building healthier communities, the system offers more than 400 sites of care, including eight award-winning medical centers. Specializing in cardiovascular care, cancer care, orthopedics, neuroscience, pediatrics, women's health and rehabilitation medicine. Atlantic Medical Group, comprised of 1,000 physicians and advanced practice providers, represents one of the largest multi-specialty practices in New Jersey and includes finance, legal, marketing, human resources, talent acquisition, ISS and more. Caring for our patients, our team members and the communities we serve is our central mission.