General Manager - Franchised

Job Description Additional Information: This hotel is owned and operated by an independent franchisee, Laurel Lodging. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc. Job reference: 000107 Salary: $90,000 to $110,000 plus Bonuses Department: Other Location: Sheraton Pittsburgh Airport by Marriott 1160 Thorn Run Road, Coraopolis, PA 15108 Division: Laurel Lodging Hours Per Week: 40 Job Description General Manager - Hotel Operations Position Overview The General Manager (GM) will oversee all operational aspects of the hotel, ensuring the property meets its financial goals, guest satisfaction targets, and operational standards. The GM will be responsible for leading a team of department heads, managing key property projects, and ensuring overall excellence in service delivery. Key Responsibilities Oversee daily hotel operations in alignment with the organizational structure. Conduct regular meetings with department heads to ensure smooth operations. Ensure compliance with hotel Standard Operating Procedures (SOPs), policies, and service standards. Lead and resolve major property issues, including capital projects, customer service improvements, and refurbishments. Handle guest complaints and manage service recovery procedures effectively. Prepare, present, and oversee the hotel's annual Operating Budget, Marketing & Sales Plan, and Capital Budget. Ensure hotel profitability by meeting and exceeding revenue and guest satisfaction goals. Make decisions in the best interest of the hotel and management. Set and deliver short- and long-term strategic goals for the property. Identify improvement opportunities and implement cost-saving initiatives. Analyze and react to P&L statements with strategic responses. Monitor daily business reports and make informed operational decisions. Ensure financial outlooks for all departments, including Rooms, Food & Beverage, and Admin, are accurate and on target. Maximize room yield and overall revenue through innovative sales and yield management strategies. Prepare monthly financial reports for owners and stakeholders. Assist with procurement and manage contracts with third-party vendors. Oversee hiring of key staff and coordinate with department heads on execution of daily functions. Manage and develop the executive team for career progression. Take ownership of guest complaints and ensure swift resolution. Provide leadership in business planning and ensure continued improvement through audits. Participate in corporate client handling and new client acquisition with the sales team. Assist in residential sales and development when needed. Ensure compliance with legal requirements, including the Occupational Health & Safety Act and fire regulations. Job Type: Full-time Compensation: Competitive, with base salary ranging from $90,000 to $110,000 annually plus bonus potential Benefits: Dental insurance Employee discounts Health insurance Paid time off Schedule: Must be available to work on holidays and weekends. Location: Coraopolis, PA - Candidates must reliably commute or plan to relocate before starting work. Experience: Minimum of 5 years of hotel management experience required. This company is an equal opportunity employer. frnch1