MongoDB
Business Systems Analyst 3
MongoDB, Raleigh, West Virginia, us, 25911
MongoDB's mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build anywhere-on the edge, on premises, or across cloud providers. With offices worldwide and over 175,000 developers joining MongoDB every month, it's no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.The Opportunity
We have a fantastic opportunity for an individual to join the Core CRM Team at MongoDB. The Core CRM Team works cross functionally with Stakeholders across Marketing & Sales improving and enhancing the Sales process for our Customers. Specifically enhancing our Sales team Customer Engagement via various Sales tools, improving activity tracking, hardening our Salesforce Security model, and looking for opportunities to implement AI solutions to support Sales.Responsibilities:
Design, create and support solutions to drive business processes in Salesforce that are secure and scalable. This includes: Flow, Validation Rules, custom fields, page layouts, custom objects, some Apex or Lightning Web Components troubleshooting etc.Bridging the gap between business needs and technical solutionsCreating Technical User Stories with Acceptance CriteriaFacilitate workshops with stakeholders to drive out requirementsCreate process flow diagramsMaintains the backlog with support from the Product ManagerCoordinates / facilitates UAT, Showcases, scrum ceremoniesSolution DesignInvestigating production issuesAbility to work independently with limited supervision, whilst participating fully as a member of the teamImproving existing processes and sharing runbooksStakeholder Communication from all levels of the businessCreating detailed documentation for both Technical and Business audiencesRequired skills and experienceOver 5+ Years of Business Analyst / Product Owner experience within an end user or consultancy environment3+ Years of Salesforce experienceMust have at least or equivalent experience;
Salesforce Certified AdministratorSalesforce Certified Business AnalystSalesforce Sales Cloud Consultant
Strong understanding of Salesforce Architecture and best practicesStakeholder managementAbility to translate business requirements into technical requirementsAnalytical mindset (Understanding the why behind the request)Has deep understanding of Agile MethodologiesKnowledge of process mapping tools (Lucid Chart)Identifying risks and issues to the team to fix them in a timely mannerNice to havesCertified Scrum Product Owner® (CSPO®)
To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
MongoDB's base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB's total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates.
MongoDB's base salary range for this role in the U.S. is:
$76,000-$149,000 USD
We have a fantastic opportunity for an individual to join the Core CRM Team at MongoDB. The Core CRM Team works cross functionally with Stakeholders across Marketing & Sales improving and enhancing the Sales process for our Customers. Specifically enhancing our Sales team Customer Engagement via various Sales tools, improving activity tracking, hardening our Salesforce Security model, and looking for opportunities to implement AI solutions to support Sales.Responsibilities:
Design, create and support solutions to drive business processes in Salesforce that are secure and scalable. This includes: Flow, Validation Rules, custom fields, page layouts, custom objects, some Apex or Lightning Web Components troubleshooting etc.Bridging the gap between business needs and technical solutionsCreating Technical User Stories with Acceptance CriteriaFacilitate workshops with stakeholders to drive out requirementsCreate process flow diagramsMaintains the backlog with support from the Product ManagerCoordinates / facilitates UAT, Showcases, scrum ceremoniesSolution DesignInvestigating production issuesAbility to work independently with limited supervision, whilst participating fully as a member of the teamImproving existing processes and sharing runbooksStakeholder Communication from all levels of the businessCreating detailed documentation for both Technical and Business audiencesRequired skills and experienceOver 5+ Years of Business Analyst / Product Owner experience within an end user or consultancy environment3+ Years of Salesforce experienceMust have at least or equivalent experience;
Salesforce Certified AdministratorSalesforce Certified Business AnalystSalesforce Sales Cloud Consultant
Strong understanding of Salesforce Architecture and best practicesStakeholder managementAbility to translate business requirements into technical requirementsAnalytical mindset (Understanding the why behind the request)Has deep understanding of Agile MethodologiesKnowledge of process mapping tools (Lucid Chart)Identifying risks and issues to the team to fix them in a timely mannerNice to havesCertified Scrum Product Owner® (CSPO®)
To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
MongoDB's base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB's total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates.
MongoDB's base salary range for this role in the U.S. is:
$76,000-$149,000 USD