Service Desk Manager

Service Desk Manager (Phoenix, AZ - Hybrid)LHH is currently conducting a direct hire search for a Service Desk Manager in Phoenix, AZ with great leadership experience. This is an exciting opportunity to be a part of a growing office and a collaborative team. Review the job requirements below and please apply if you feel you are a good fit.Responsibilities:Promote continuous improvement of support, end-user equipment administration, and telecom delivery for all end-usersMonitor ticket volume and performance metrics while supporting the team in exceeding expectations, including corrective actions if necessaryEstablish and implement ITIL standards.Qualifications:Strong experience as a working as a Service Desk ManagerLarge-scale, Enterprise level experienceBachelors degree is preferred, or related experienceBenefits Overview (More Information to Come):PTO401kMedical/Dental/VisionIf you feel that you are a good fit for this role in Phoenix, AZ please apply through the link or email your resume to andrew.cooper@lhh.comEqual Opportunity Employer/Veterans/DisabledTo read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.lhh.com/candidate-privacy/The Company will consider qualified applicants with arrest and conviction records.