Cherokee Nation Businesses
Help Desk Support Service Specialist Associate
Cherokee Nation Businesses, Washington, District of Columbia, us, 20022
Job Description
Help Desk Support Service Specialist Associate
As required by our governmental client, this position requires being a US Citizen.
Cherokee Nation Integrated Health will provide expertise on federal projects supporting the National Park Service IT project including the internal Service Desk. The service desk provides IT support to NPS personnel at various locations and nationwide as needed. This position will provide support to NPS customers via remote tools and at their respective addresses. The service desk will provide first line support (tier I and tier II support) to the end users that will include recording, troubleshooting, and providing solutions to end-user IT related issues involving NPS owned workstations, laptops, mobile devices, standard software, and applications. A ticketing system will be used to record, manage, and track the life cycle of end user IT related issues.
Compensation & Benefits:Estimated Starting Salary Range for
Help Desk Support Service Specialist Associate : Pay commensurate with experience.Full time benefits include Medical, Dental, Vision, 401K and other possible benefits as provided. Benefits are subject to change with or without notice.
Help Desk Support Service Specialist Associate Responsibilities Include:Perform first call resolutions and dispatcher responsibilities for common issues, customer training, and troubleshooting and support.Troubleshoot, resolve, and provide solutions to end-user problems involving workstations, laptops, tablets, smartphones and standard software/applications.Analyze software and business applications; troubleshoot issues.Respond to issues and requests over the phone, via email or in-person.Follow up with customers ensuring their issues and requests are resolved.Ability to work cooperatively and independently to research and document issues and solutions.Ability to work collaboratively with multiple enterprise teams to provide complete support to the end user.Walk customer through problem-solving process.Performs other job-related duties as assigned.
Help Desk Support Service Specialist Associate Experience, Education, Skills, Abilities requested:Bachelor's Degree (in Computer Science, IT, or relevant field preferred).1-year relevant work experience.HDI or A+ certification a plus.Net+ certification a plus.Basic knowledge of computer software systems, including databases, office applications, and operating systems.Excellent analytical and diagnostic skills.Basic knowledge of help desk software and remote-access systems.Strong communication skills.Ability to troubleshoot basic software issues.Patience and understanding.Some experience with Active Directory, Windows Server, and Workstation operating systems,Understanding of TCP/IP and basic commands to resolve network connectivity issues for end users.Basic level of experience with DHCP (reserving IP addresses and creating static IPs).Basic level experience with Microsoft Configuration Manager Console (SCCM) and client deployments.Familiarity with Google Apps/Gmail & Microsoft Outlook.Utilize remote tools to support remote users.Adherence to Service Level Targets or Agreements.Must pass pre-employment qualifications of Cherokee Federal.
Company Information:
Cherokee Nation Integrated Health (CNIH)
is a part of Cherokee Federal - the division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. As a trusted partner for more than 60 federal clients, Cherokee Federal LLCs are focused on building a brighter future, solving complex challenges, and
serving
the government's mission with compassion and heart. To learn more about
CNIH , visit cherokee-federal.com.
#CherokeeFederal #LI
Cherokee Federal is a military friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply.
Similar searchable job titlesIT Support TechnicianTechnical Support RepresentativeService Desk TechnicianJunior IT Support SpecialistComputer Support Technician
KeywordsUser AssistanceTechnical SupportSoftware InstallationBasic TroubleshootingSystem Access Setup
Legal Disclaimer:
Cherokee Federal is an equal opportunity employer. Please visit cherokee-federal.com/careers for information regarding our Affirmative Action and Equal Opportunity Employer Statement, and Accommodation request.
Many of our job openings require access to government buildings or military installations. Candidates must pass pre-employment qualifications of Cherokee Federal.
Please Note: This position is pending a contract award. If you are interested in a future with Cherokee Federal, APPLY TODAY! Although this is not an approved position, we are accepting applications for this future and anticipated need.
Help Desk Support Service Specialist Associate
As required by our governmental client, this position requires being a US Citizen.
Cherokee Nation Integrated Health will provide expertise on federal projects supporting the National Park Service IT project including the internal Service Desk. The service desk provides IT support to NPS personnel at various locations and nationwide as needed. This position will provide support to NPS customers via remote tools and at their respective addresses. The service desk will provide first line support (tier I and tier II support) to the end users that will include recording, troubleshooting, and providing solutions to end-user IT related issues involving NPS owned workstations, laptops, mobile devices, standard software, and applications. A ticketing system will be used to record, manage, and track the life cycle of end user IT related issues.
Compensation & Benefits:Estimated Starting Salary Range for
Help Desk Support Service Specialist Associate : Pay commensurate with experience.Full time benefits include Medical, Dental, Vision, 401K and other possible benefits as provided. Benefits are subject to change with or without notice.
Help Desk Support Service Specialist Associate Responsibilities Include:Perform first call resolutions and dispatcher responsibilities for common issues, customer training, and troubleshooting and support.Troubleshoot, resolve, and provide solutions to end-user problems involving workstations, laptops, tablets, smartphones and standard software/applications.Analyze software and business applications; troubleshoot issues.Respond to issues and requests over the phone, via email or in-person.Follow up with customers ensuring their issues and requests are resolved.Ability to work cooperatively and independently to research and document issues and solutions.Ability to work collaboratively with multiple enterprise teams to provide complete support to the end user.Walk customer through problem-solving process.Performs other job-related duties as assigned.
Help Desk Support Service Specialist Associate Experience, Education, Skills, Abilities requested:Bachelor's Degree (in Computer Science, IT, or relevant field preferred).1-year relevant work experience.HDI or A+ certification a plus.Net+ certification a plus.Basic knowledge of computer software systems, including databases, office applications, and operating systems.Excellent analytical and diagnostic skills.Basic knowledge of help desk software and remote-access systems.Strong communication skills.Ability to troubleshoot basic software issues.Patience and understanding.Some experience with Active Directory, Windows Server, and Workstation operating systems,Understanding of TCP/IP and basic commands to resolve network connectivity issues for end users.Basic level of experience with DHCP (reserving IP addresses and creating static IPs).Basic level experience with Microsoft Configuration Manager Console (SCCM) and client deployments.Familiarity with Google Apps/Gmail & Microsoft Outlook.Utilize remote tools to support remote users.Adherence to Service Level Targets or Agreements.Must pass pre-employment qualifications of Cherokee Federal.
Company Information:
Cherokee Nation Integrated Health (CNIH)
is a part of Cherokee Federal - the division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. As a trusted partner for more than 60 federal clients, Cherokee Federal LLCs are focused on building a brighter future, solving complex challenges, and
serving
the government's mission with compassion and heart. To learn more about
CNIH , visit cherokee-federal.com.
#CherokeeFederal #LI
Cherokee Federal is a military friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply.
Similar searchable job titlesIT Support TechnicianTechnical Support RepresentativeService Desk TechnicianJunior IT Support SpecialistComputer Support Technician
KeywordsUser AssistanceTechnical SupportSoftware InstallationBasic TroubleshootingSystem Access Setup
Legal Disclaimer:
Cherokee Federal is an equal opportunity employer. Please visit cherokee-federal.com/careers for information regarding our Affirmative Action and Equal Opportunity Employer Statement, and Accommodation request.
Many of our job openings require access to government buildings or military installations. Candidates must pass pre-employment qualifications of Cherokee Federal.
Please Note: This position is pending a contract award. If you are interested in a future with Cherokee Federal, APPLY TODAY! Although this is not an approved position, we are accepting applications for this future and anticipated need.