The Kraft Group
Security Event Staff
The Kraft Group, Chestnut Hill, Massachusetts, United States, 02167
Job Details
Job LocationTeamOps Boston College - Chestnut Hill, MA
Position TypePart Time
Education LevelHigh School Diploma or Equivalent
Job ShiftFlexible
Job CategorySecurity
Description
SUMMARY
An Event Day Staff for TeamOps has the unique opportunity to provide safety, security and service to each and every guest that enters the venue. Each Event Day Staff Member will work in a variety of areas throughout the stadium.
Every Playmaker is expected to use their venue knowledge, familiarity with venue policies, and their helpful disposition to promote positive and memorable experiences for each guest.
DUTIES AND RESPONSIBILITIESWelcome fans and guests with exceptional customer service and a smile from event start to finish.Ensure fans safety and security by conducting careful entry screening and inspections. This will include the tactful messaging of prohibited items or non-compliant bags that cannot be allowed into the stadium.Scan tickets to verify authorized entry into the venue, resolve any ticket issues through appropriate escalation while ensuring the guest feels that they are receiving the necessary assistance to resolve their issues.Ensure guests can enjoy their event experience by verifying that they are entering the correct section and seat (e.g., bowl, clubs, suites). Politely resolve seat disputes by identifying the proper seat location and assisting the guests on navigating to the proper location.Assist guests with any special requests including accessibility questions or accommodations.Be available and visible to guests and provide assistance as needed including directions, policy questions and service opportunities. Guest relationships and their overall experience is our top priority.Reinforce safety by monitoring crowd activities and reporting any suspicious activity and/or behavior to your supervisor.Special projects and assignments as business dictates.
SUPERVISORY RESPONSIBILITIESThis position has no supervisory responsibilitiesSKILLS AND QUALIFICATIONS
Service-oriented person who places value on each individual guest interactionInsatiable desire to help and support guests and team membersMaintain a positive and professional demeanor at all timesEffective communication skills with the ability to communicate with a wide variety of people in an exciting environmentAbility to take direction and demonstrate flexibility with shifting priorities on event dayAbility to work full stadium events to include nights, weekends, and holidaysMust be able to adhere to process protocol and must be able to apply established protocols in a timely mannerPHYSICAL DEMANDS
Ability to stand for prolonged periodsSome positions may require the repeated climbing of stairsMust regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functionsWORK ENVIRONMENT
The noise level in the work environment is usually loud/very loud on event daysThis position may require work in inclement weather to include heat, cold, rain, snowCERTIFICATES, LICENSES, REGISTRATIONS
None
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Job LocationTeamOps Boston College - Chestnut Hill, MA
Position TypePart Time
Education LevelHigh School Diploma or Equivalent
Job ShiftFlexible
Job CategorySecurity
Description
SUMMARY
An Event Day Staff for TeamOps has the unique opportunity to provide safety, security and service to each and every guest that enters the venue. Each Event Day Staff Member will work in a variety of areas throughout the stadium.
Every Playmaker is expected to use their venue knowledge, familiarity with venue policies, and their helpful disposition to promote positive and memorable experiences for each guest.
DUTIES AND RESPONSIBILITIESWelcome fans and guests with exceptional customer service and a smile from event start to finish.Ensure fans safety and security by conducting careful entry screening and inspections. This will include the tactful messaging of prohibited items or non-compliant bags that cannot be allowed into the stadium.Scan tickets to verify authorized entry into the venue, resolve any ticket issues through appropriate escalation while ensuring the guest feels that they are receiving the necessary assistance to resolve their issues.Ensure guests can enjoy their event experience by verifying that they are entering the correct section and seat (e.g., bowl, clubs, suites). Politely resolve seat disputes by identifying the proper seat location and assisting the guests on navigating to the proper location.Assist guests with any special requests including accessibility questions or accommodations.Be available and visible to guests and provide assistance as needed including directions, policy questions and service opportunities. Guest relationships and their overall experience is our top priority.Reinforce safety by monitoring crowd activities and reporting any suspicious activity and/or behavior to your supervisor.Special projects and assignments as business dictates.
SUPERVISORY RESPONSIBILITIESThis position has no supervisory responsibilitiesSKILLS AND QUALIFICATIONS
Service-oriented person who places value on each individual guest interactionInsatiable desire to help and support guests and team membersMaintain a positive and professional demeanor at all timesEffective communication skills with the ability to communicate with a wide variety of people in an exciting environmentAbility to take direction and demonstrate flexibility with shifting priorities on event dayAbility to work full stadium events to include nights, weekends, and holidaysMust be able to adhere to process protocol and must be able to apply established protocols in a timely mannerPHYSICAL DEMANDS
Ability to stand for prolonged periodsSome positions may require the repeated climbing of stairsMust regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functionsWORK ENVIRONMENT
The noise level in the work environment is usually loud/very loud on event daysThis position may require work in inclement weather to include heat, cold, rain, snowCERTIFICATES, LICENSES, REGISTRATIONS
None
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.