Information Technology Help Desk Specialist

Seeking full-time IT Help Desk Specialist. Offers competitive salaries, excellent benefits, and professional growth opportunities. Duties include, but are not limited to: responding to incoming technical support requests, and diagnosing and resolving basic technical issues. Hours currently available are 8:30 a.m. 5:00 p.m.Qualifications :0-3 years of experience.Ability to document resolutions and processes.Excellent communication skills with end users, team and management.High level customer service and deliverables.Ability to enter a team collaboration setting.Ability to perform operating system, hardware, and software installations in a Windows environment.Demonstrate knowledge of Office 2010 to assist with related inquiries and issues.Key Responsibilities :Respond to incoming technical support requests via phone, email, or chat, and accurately log issues in our ticketing system.Diagnose and resolve basic technical issues related to hardware, software, and networking in a timely manner.Install, test, and configure new workstations, laptops, peripheral equipment, and software.Maintain accurate records of all equipment, software, and software licenses.Manage PC setup and deployment for new employees, including standard hardware, images, and software. For current and new hire users.Offer training and support to end-users on various applications and systems to enhance their proficiency.Email cover letter with job title, salary requirements, and resume for prompt consideration. EOE.