Apex Systems
Production Support Analyst
Apex Systems, Charlotte, North Carolina, United States, 28245
Apex Systems is seeking an ATM Production Service Analyst for a large financial client. The position can sit in Charlotte, NC or St. Louis, MO and requires candidates to be onsite 3x per week. This is a 12 mo. Contract position with the possibility of extension to 18 mo.ATM Production Service AnalystLarge Banking ClientPay Rate:
$25-27/hr.Duration:
12+ monthsLocation:
Charlotte, NC - HYBRID (3 days onsite, 2 Remote)Required Skills and Technologies:Should have increased awareness and exposure to basic technical principles, concepts and techniquesCustomer service; Phone support; IT experience; incident management; commensurate experience in a technical support, Helpdesk, ATM servicing or electronic banking operational and/or project management backgroundExcellent customer service skills, verbal/written communication, and organizational skills are a mustCandidate must be able to navigate multiple applications simultaneously in addition to Microsoft Office SuiteCandidate must have experience directly troubleshooting issues to maintain stability of a network (ATM is ideal but not required)Previous ATM knowledge, root cause analysis and troubleshooting experience, proficiency with telephone, as majority of day will be utilizing telecomJob Description:This is a ANS role (ATM Network Support - ANS). Production Services is responsible for running the day-to-day operations of the technology platform. Work activities specific to Production Services roles include Problem/Incident Management, Release/Deployment, Operational Readiness, Application Monitoring, Service Analytics and Reporting, Associate Support etc. The Production Services Technical Support Analyst identifies possible ATM production failure scenarios, creates ATM incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with internal business Operations teams. Takes ownership of escalations and perform trouble shooting, analysis, research and resolution using advanced query and programming skills. Performs analytical, technical, and administrative work in supporting new and existing equipment and software under moderate supervision. Works on problems of moderate scope where analysis of situation or data requires a review of identifiable factors. Fully competent to work under general direction on complex projects usually on specific assigned problems. Interprets, evaluates and resolves issues pertaining to the functional operation of technology products. Awareness of business or function for which technical support is needed. Exercises judgment within defined procedures and practices to determine appropriate action. Breakdown of workday: 65% on phone support; 35% technical recovery of ATMs.
$25-27/hr.Duration:
12+ monthsLocation:
Charlotte, NC - HYBRID (3 days onsite, 2 Remote)Required Skills and Technologies:Should have increased awareness and exposure to basic technical principles, concepts and techniquesCustomer service; Phone support; IT experience; incident management; commensurate experience in a technical support, Helpdesk, ATM servicing or electronic banking operational and/or project management backgroundExcellent customer service skills, verbal/written communication, and organizational skills are a mustCandidate must be able to navigate multiple applications simultaneously in addition to Microsoft Office SuiteCandidate must have experience directly troubleshooting issues to maintain stability of a network (ATM is ideal but not required)Previous ATM knowledge, root cause analysis and troubleshooting experience, proficiency with telephone, as majority of day will be utilizing telecomJob Description:This is a ANS role (ATM Network Support - ANS). Production Services is responsible for running the day-to-day operations of the technology platform. Work activities specific to Production Services roles include Problem/Incident Management, Release/Deployment, Operational Readiness, Application Monitoring, Service Analytics and Reporting, Associate Support etc. The Production Services Technical Support Analyst identifies possible ATM production failure scenarios, creates ATM incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with internal business Operations teams. Takes ownership of escalations and perform trouble shooting, analysis, research and resolution using advanced query and programming skills. Performs analytical, technical, and administrative work in supporting new and existing equipment and software under moderate supervision. Works on problems of moderate scope where analysis of situation or data requires a review of identifiable factors. Fully competent to work under general direction on complex projects usually on specific assigned problems. Interprets, evaluates and resolves issues pertaining to the functional operation of technology products. Awareness of business or function for which technical support is needed. Exercises judgment within defined procedures and practices to determine appropriate action. Breakdown of workday: 65% on phone support; 35% technical recovery of ATMs.