Contract Services Manager

Currently recruiting a Contract Services Manager in Tacoma, WA to coordinate complex clinical operations at a facility that houses individuals detained by Immigration and Customs Enforcement. The CM performs personnel and Human Resources related functions to include providing direct supervision to all contract personnel. The CM works closely with the GTM to ensure Contract staff orientation, training, and competency assessments are completed. On a daily basis, the CM plans, schedules, assigns, and directs contract staff in accordance with the contract and mission requirements. DUTIES OF THE CONTRACT SERVICES MANAGER: As Key Personnel, provides a broad range of front-line supervision and management to all Vendor staff under their purview. Plans, schedules, assigns, and directs contract staff. Coordinates and conducts site visits for staff candidates. Performs personnel and Human Resources related functions. Completes staff evaluations 90 days after hire and annually thereafter. Establishes and maintains a strong and positive working relationship with the on-site Government Technical Monitors (GTM). Works closely with the GTM to ensure Contract staff orientation, training, and competency assessments are completed with no interruptions to the daily operations. Produces reports regarding contractor productivity and monitors contractor compliance with IHSC policy for all contract staff at the site. Reviews identified patient records to assess adequacy of record keeping, and implementation of appropriate clinical guidelines and policy compliance. Meets regularly with government technical monitors to ensure coordination and collaboration of staffing. Ensures discipline Specific clinical and administrative in-services are provided for contract staff in accordance with agency policies and accreditation standards. Leads or delegates the orientation and training within licensing scope and in accordance with agency policy, of new contract personnel to protocols, requirements, and the specifics of the patient population. Serves as a team member for analyzing established protocol practices and identifying areas for improvement. Participates with developing recommendations for improved efficiency of patient care. Assists with program/project design activities, strategy development, problem resolution, and project implementation. Performs record keeping functions in accordance with program policies and position. Maintains functional proficiency and ease of use utilizing agency s electronic health records. Completes all initial, annual and ad hoc training as required/assigned. Maintains patient confidentiality, and confidentiality of medical records, in compliance with the Privacy Act and HIPAA regulations in all work activities. Adheres to and maintains awareness of: IHSC Policies, Procedures, Directives, Operational Memoranda and accreditation standards as prescribed by ICE/IHSC. Adheres to and participates in: IHSC s Safety, Prevention, Infection and Control, Quality Improvement, Patient Education and other programs and collateral duties as appropriate to position. Attends and participates in general, medical, and clinical staff meetings. EDUCATION AND EXPERIENCE: Bachelor s Degree, from an accredited school reviewed by the Department of Education, in Nursing, Health Care Administration, Public Health or a related field. Minimum three (3) years of supervisory experience in a complex health care setting as an administrator with strong business and management skills. REQUIRED LICENSURE/CERTIFICATION: This position does not require privileging by IHSC. Maintains BLS for Healthcare Providers certification through the American Heart Association . ABOUT THE ARORA GROUP The Arora Group is an award-winning, Joint Commission-certified nationwide healthcare services company that, for over 25 years, has provided medical care to