On-Site.com
Technical Support Specialist
On-Site.com, Cocoa, Florida, United States, 32922
Take the next step in your IT career in tight-knit, positive, teamwork-driven
MSP . As an OnSite
Technical Support Specialist , you'll be the bridge between technology and people for businesses in
Brevard County and Central Florida . Your ability to understand client needs, analyze symptoms, and identify underlying issues will make a difference for everyday people doing their jobs in a wide variety of end user environments. From addressing hardware concerns to troubleshooting network and server configurations, you'll get your hands on a variety of technical challenges.This job is being posted by Encore Strategic on behalf of OnSite.Well provide:Competitive Compensation: $58,000-$75,000 depending on experienceBenefits: Company 3% matching IRA, accrued PTO, mileage reimbursementSupportive Environment: Collaborative teamwork and a highly skilled support networkGrowth Potential: Your growth aligns with our evolving technologies and client needsStrong Core Values: Love, Support, Transparency, Forward Thinking, Peace, Relationship, and EdificationWhat youll do:Client-facing support - Troubleshoot, diagnose, and resolve tickets both at the OnSite office and at client locationsSupport Microsoft Server, Exchange, and O365 environmentsUse backup and recovery software and methodologies and basic firewall functionsDeploy, monitor, troubleshoot and update software using PowerShell and RMMTroubleshoot basic networking hardware and protocolsSkills Youll Need:4+ years supporting frontline users and backend small business systemsKnowledge of Microsoft Windows and Server products, Exchange, Office 365, firewalls, networking, and similar technologiesExperience with automation tools like PowerShell and RMMMSP Experience PreferredMicrosoft and Cisco certifications and/or Mac OS experience preferredAbility to communicate technical problems with non-technical end-usersValid driver's license with a reliable vehicleWillingness to complete Kaseya University in the first 90 daysReady to Apply?Quick apply with your resumeORGet a head start on the application process through our online portalhttps://www.ondemandassessment.com/link/index/JB-GWSA5M4CK?u=1110981
MSP . As an OnSite
Technical Support Specialist , you'll be the bridge between technology and people for businesses in
Brevard County and Central Florida . Your ability to understand client needs, analyze symptoms, and identify underlying issues will make a difference for everyday people doing their jobs in a wide variety of end user environments. From addressing hardware concerns to troubleshooting network and server configurations, you'll get your hands on a variety of technical challenges.This job is being posted by Encore Strategic on behalf of OnSite.Well provide:Competitive Compensation: $58,000-$75,000 depending on experienceBenefits: Company 3% matching IRA, accrued PTO, mileage reimbursementSupportive Environment: Collaborative teamwork and a highly skilled support networkGrowth Potential: Your growth aligns with our evolving technologies and client needsStrong Core Values: Love, Support, Transparency, Forward Thinking, Peace, Relationship, and EdificationWhat youll do:Client-facing support - Troubleshoot, diagnose, and resolve tickets both at the OnSite office and at client locationsSupport Microsoft Server, Exchange, and O365 environmentsUse backup and recovery software and methodologies and basic firewall functionsDeploy, monitor, troubleshoot and update software using PowerShell and RMMTroubleshoot basic networking hardware and protocolsSkills Youll Need:4+ years supporting frontline users and backend small business systemsKnowledge of Microsoft Windows and Server products, Exchange, Office 365, firewalls, networking, and similar technologiesExperience with automation tools like PowerShell and RMMMSP Experience PreferredMicrosoft and Cisco certifications and/or Mac OS experience preferredAbility to communicate technical problems with non-technical end-usersValid driver's license with a reliable vehicleWillingness to complete Kaseya University in the first 90 daysReady to Apply?Quick apply with your resumeORGet a head start on the application process through our online portalhttps://www.ondemandassessment.com/link/index/JB-GWSA5M4CK?u=1110981