Think Consulting
Audio Visual Support Engineer II
Think Consulting, Falls Church, Virginia, United States, 22042
NO C2C or Sponsorship
Main location - Fairfax VA with travel to other Northern VA facilities required
The audio-visual engineer II will be responsible for the design, development, and implementation of audio-visual solutions to support our clients locations. This includes designing sound systems that are designed to meet enterprise needs; developing new products or enhancements as needed; creating custom software packages including but not limited to digital audio interfaces (either analog or digital); providing technical assistance with project management functions.
The candidate must have experience
The ability to work on multiple projects simultaneously within an agile environment while maintaining high quality standards.
Skills in audio mixing, video matrix switching, user training, presentation assistance, electrical wiring, programming, basic construction, control automation, and lighting.
Support employees with scheduled real-time, in room support during the length of their VTC call including room readiness, call set up, call quality, etc.
Assist with troubleshooting throughout the operating units, by responding to personnel-initiated trouble tickets during normal business hours.
Expedited on-site response time.
Continued staff training for supported audio-visual equipment as needed.
Includes travel expenses to and between hospitals.
Coordinate and operate a trouble ticket system designed to identify customer service issues.
Provide remote diagnostics and take corrective action.
Track repeat problems and provide feedback (reports) to the Audio-Visual Provisioning Manager.
Identify recurring problems that may require escalation to the, or design changes and develop test plan to produce a resolution.
Coordinate and communicate with IT resources to ensure that hardware and software faults are resolved to customer's satisfaction.
Serve as an escalation point for Level 1 staff
Assist in training of Level I Technical Support staff, including basic Call Receipt and Troubleshooting.
Technical/Functional Skills:
Excellent communication, customer support, and interpersonal skills.
Ability to manage Incidents and Escalations from end user or vendor reporting systems
Hands on experience supporting Microsoft Teams Room, Surface Hub, Crestron, Biamp, Cisco Control Hub
Strong working knowledge and experience configuring Microsoft Teams Rooms (Control Hub)
MTR is a plus.
Working knowledge of networking and troubleshooting connectivity.
White glove support for Executive and Large Events
Knowledge of basic Audio/Video signal flow
Ability to read CAD drawing sets and Diagrams (Nice to have)
Desired Experience
Incident Management-
Service Now
Microsoft Technology Stack-
Teams Room, Surface Hub, Microsoft Pro Portal, Teams Admin Center, Azure, Intune
Crestron Technology Stack-
Cisco Technology Stack
MTR, Control Hub
Network Fundamentals
Use of Templates
Basic understanding of TCP/IP, Firewall, Active Directory, Client.
6. Event Support
White Glove, Executive, Large Event
Equal Opportunity Employer, including disability and protected veteran status
Main location - Fairfax VA with travel to other Northern VA facilities required
The audio-visual engineer II will be responsible for the design, development, and implementation of audio-visual solutions to support our clients locations. This includes designing sound systems that are designed to meet enterprise needs; developing new products or enhancements as needed; creating custom software packages including but not limited to digital audio interfaces (either analog or digital); providing technical assistance with project management functions.
The candidate must have experience
The ability to work on multiple projects simultaneously within an agile environment while maintaining high quality standards.
Skills in audio mixing, video matrix switching, user training, presentation assistance, electrical wiring, programming, basic construction, control automation, and lighting.
Support employees with scheduled real-time, in room support during the length of their VTC call including room readiness, call set up, call quality, etc.
Assist with troubleshooting throughout the operating units, by responding to personnel-initiated trouble tickets during normal business hours.
Expedited on-site response time.
Continued staff training for supported audio-visual equipment as needed.
Includes travel expenses to and between hospitals.
Coordinate and operate a trouble ticket system designed to identify customer service issues.
Provide remote diagnostics and take corrective action.
Track repeat problems and provide feedback (reports) to the Audio-Visual Provisioning Manager.
Identify recurring problems that may require escalation to the, or design changes and develop test plan to produce a resolution.
Coordinate and communicate with IT resources to ensure that hardware and software faults are resolved to customer's satisfaction.
Serve as an escalation point for Level 1 staff
Assist in training of Level I Technical Support staff, including basic Call Receipt and Troubleshooting.
Technical/Functional Skills:
Excellent communication, customer support, and interpersonal skills.
Ability to manage Incidents and Escalations from end user or vendor reporting systems
Hands on experience supporting Microsoft Teams Room, Surface Hub, Crestron, Biamp, Cisco Control Hub
Strong working knowledge and experience configuring Microsoft Teams Rooms (Control Hub)
MTR is a plus.
Working knowledge of networking and troubleshooting connectivity.
White glove support for Executive and Large Events
Knowledge of basic Audio/Video signal flow
Ability to read CAD drawing sets and Diagrams (Nice to have)
Desired Experience
Incident Management-
Service Now
Microsoft Technology Stack-
Teams Room, Surface Hub, Microsoft Pro Portal, Teams Admin Center, Azure, Intune
Crestron Technology Stack-
Cisco Technology Stack
MTR, Control Hub
Network Fundamentals
Use of Templates
Basic understanding of TCP/IP, Firewall, Active Directory, Client.
6. Event Support
White Glove, Executive, Large Event
Equal Opportunity Employer, including disability and protected veteran status