Lumen
Director Region Operations
Lumen, Honolulu, Hawaii, United States, 96814
Lumen connects the world. We are igniting business growth by connecting people, data, and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust, and transparency. People power progress.Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.The Role
The Director of Region Operations facilitates operational activities on the region level. This includes managing all policy, projects, objectives, and initiatives both regionally and nationally. This role is responsible for evaluating current systems, proposed systems, processes, and procedures. This position is considered the single resource for centralized organizations responsible for implementation of standard processes, system enhancements, network architecture, emerging products, and policy support. In addition, this position employs Lean management skills for processes, systems, tools, and any other assets to the Engineering, Construction, and Operations (ECO) teams, and all other functions that tier up to the ECO VPs.Location and Schedule
This is a full-time, work-from-home position.The Main Responsibilities
Manage day-to-day, weekly, monthly, quarterly, and annual reporting requirements for inside and outside of the applicable region, including Key Service Metrics variances, Monthly Operations Review Decks, and Force to Load.Support all ad hoc reports and analytics requested by the ECO VPs.Define, develop, and identify opportunities for local market and national initiatives by providing day-to-day reporting and analysis of local trends.Use data and analytics to understand return on investment, workforce optimization, and support service metric root cause analysis.Work directly with the ECO VPs to increase operational efficiency and field network optimization.Implement national standards, emerging products, services, system enhancements, network architecture, and policies.Recommend and develop process improvements leveraging sound data and technical solutions.Convey gaps in processes, systems, and policies to National/Centralized Teams and work closely with them to drive resolution.Organizational responsibility for technical SMEs for regional technicians includes Engineering and Construction and Field and Centralized Operations.Align regional structure with goals and targets for regional objectives, including technician, dispatcher, and engineer efficiency and productivity.Manage capital investment and handling of OPEX and CAPEX monthly spend.Coordinate regional documentation for disaster recovery and contingency plans.Manage efforts for all system changes, conversions, and integrations.Coordinate and manage any ECO training requirements.Act as the contractor single point for regional initiatives for Locates, Buried Service Wire, Damage Claims, Road Moves, and Pole Inspection and remediations.Support all RFP and contractor assessments upon expiration of contracts.Partner with and review evaluations of future IT, commercial real estate, and fleet requirements.Support processes and standards for Fleet and Real Estate programs.Support project management for ECO VPs.What We Look For in a Candidate
Bachelor’s degree in Engineering, Telecommunications, Construction, Business, or related field or the equivalent in training and experience.8-10 years of experience.Process improvement experience in the telecommunications or similar industries.Proven ability to make strategic, operational, and administrative decisions in response to customer demands.Compensation
The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.Location Based Pay Ranges:$128,310 - $171,080 in states: AR, ID, KY, LA, ME, MS, NE, SC, SD$135,060 - $180,080 in states: AL, AZ, FL, GA, IA, IN, KS, MO, MT, ND, NM, OH, OK, PA, TN, UT, VT, WI, WV, WY$141,820 - $189,090 in states: CO, HI, MI, MN, NC, NH, NV, OR, RI$148,570 - $198,090 in states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, WASpecific offers are determined by various factors such as experience, education, skills, certifications, and other business needs.Requisition #: 335331
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status.Disclaimer
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.Salary Range
Salary Min :
128310Salary Max :
198090This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience, and other relevant factors.This position is eligible for either short-term incentives or sales compensation. Director and VP positions are also eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here.As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance your physical, mental, emotional, and financial wellbeing.Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process.Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.
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The Director of Region Operations facilitates operational activities on the region level. This includes managing all policy, projects, objectives, and initiatives both regionally and nationally. This role is responsible for evaluating current systems, proposed systems, processes, and procedures. This position is considered the single resource for centralized organizations responsible for implementation of standard processes, system enhancements, network architecture, emerging products, and policy support. In addition, this position employs Lean management skills for processes, systems, tools, and any other assets to the Engineering, Construction, and Operations (ECO) teams, and all other functions that tier up to the ECO VPs.Location and Schedule
This is a full-time, work-from-home position.The Main Responsibilities
Manage day-to-day, weekly, monthly, quarterly, and annual reporting requirements for inside and outside of the applicable region, including Key Service Metrics variances, Monthly Operations Review Decks, and Force to Load.Support all ad hoc reports and analytics requested by the ECO VPs.Define, develop, and identify opportunities for local market and national initiatives by providing day-to-day reporting and analysis of local trends.Use data and analytics to understand return on investment, workforce optimization, and support service metric root cause analysis.Work directly with the ECO VPs to increase operational efficiency and field network optimization.Implement national standards, emerging products, services, system enhancements, network architecture, and policies.Recommend and develop process improvements leveraging sound data and technical solutions.Convey gaps in processes, systems, and policies to National/Centralized Teams and work closely with them to drive resolution.Organizational responsibility for technical SMEs for regional technicians includes Engineering and Construction and Field and Centralized Operations.Align regional structure with goals and targets for regional objectives, including technician, dispatcher, and engineer efficiency and productivity.Manage capital investment and handling of OPEX and CAPEX monthly spend.Coordinate regional documentation for disaster recovery and contingency plans.Manage efforts for all system changes, conversions, and integrations.Coordinate and manage any ECO training requirements.Act as the contractor single point for regional initiatives for Locates, Buried Service Wire, Damage Claims, Road Moves, and Pole Inspection and remediations.Support all RFP and contractor assessments upon expiration of contracts.Partner with and review evaluations of future IT, commercial real estate, and fleet requirements.Support processes and standards for Fleet and Real Estate programs.Support project management for ECO VPs.What We Look For in a Candidate
Bachelor’s degree in Engineering, Telecommunications, Construction, Business, or related field or the equivalent in training and experience.8-10 years of experience.Process improvement experience in the telecommunications or similar industries.Proven ability to make strategic, operational, and administrative decisions in response to customer demands.Compensation
The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.Location Based Pay Ranges:$128,310 - $171,080 in states: AR, ID, KY, LA, ME, MS, NE, SC, SD$135,060 - $180,080 in states: AL, AZ, FL, GA, IA, IN, KS, MO, MT, ND, NM, OH, OK, PA, TN, UT, VT, WI, WV, WY$141,820 - $189,090 in states: CO, HI, MI, MN, NC, NH, NV, OR, RI$148,570 - $198,090 in states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, WASpecific offers are determined by various factors such as experience, education, skills, certifications, and other business needs.Requisition #: 335331
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status.Disclaimer
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.Salary Range
Salary Min :
128310Salary Max :
198090This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience, and other relevant factors.This position is eligible for either short-term incentives or sales compensation. Director and VP positions are also eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here.As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance your physical, mental, emotional, and financial wellbeing.Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process.Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.
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