Lumen
Director Region Operations
Lumen, Boston, Massachusetts, us, 02298
Lumen Director Region Operations Boston, Massachusetts Apply Now
Lumen connects the world. We are igniting business growth by connecting people, data, and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust, and transparency. People power progress.Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.The RoleThe Director of Region Operations facilitates operational activities on the region level. This includes managing all policy, projects, objectives, and initiatives both regionally and nationally. This role is responsible for evaluating current systems, proposed systems, processes, and procedures. This position is considered the single resource for centralized organizations responsible for implementation of standard processes, system enhancements, network architecture, emerging products, and policy support. In addition, this position employs Lean management skills for processes, systems, tools, and any other assets to the Engineering, Construction, and Operations (ECO) teams, and all other functions that tier up to the ECO VPs.The Main ResponsibilitiesManage day-to-day, weekly, monthly, quarterly, and annual reporting requirements for inside and outside of the applicable region, including Key Service Metrics variances, Monthly Operations Review Decks, Force to Load, and Productivity.Define, develop, and identify opportunities for local market and national initiatives by providing day-to-day reporting and analysis of local trends.Work directly with the ECO VPs to increase operational efficiency and field network optimization.Implement national standards, emerging products, services, system enhancements, network architecture, and policies.Recommend and develop process improvements for the entire organization by leveraging sound data and technical solutions.Align regional structure with goals and targets for regional objectives including technician, dispatcher, and engineer efficiency and productivity.Coordinate and manage any ECO training requirements.Support all RFP and contractor assessment upon expiration of contracts.What We Look For in a CandidateBachelor’s degree in Engineering, Telecommunications, Construction, Business, or related field or the equivalent in training and experience.8 -10 years of experience, preferably in process improvement in the telecommunications or similar industries.Proven ability to make strategic, operational, and administrative decisions in response to customer demands.CompensationThe starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.Location Based Pay Ranges:$128,310 - $171,080 in AR, ID, KY, LA, ME, MS, NE, SC, SD$135,060 - $180,080 in AL, AZ, FL, GA, IA, IN, KS, MO, MT, ND, NM, OH, OK, PA, TN, UT, VT, WI, WV, WY$141,820 - $189,090 in CO, HI, MI, MN, NC, NH, NV, OR, RI$148,570 - $198,090 in AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, WAThis position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive.As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance your physical, mental, emotional, and financial wellbeing.Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process.
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Lumen connects the world. We are igniting business growth by connecting people, data, and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust, and transparency. People power progress.Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.The RoleThe Director of Region Operations facilitates operational activities on the region level. This includes managing all policy, projects, objectives, and initiatives both regionally and nationally. This role is responsible for evaluating current systems, proposed systems, processes, and procedures. This position is considered the single resource for centralized organizations responsible for implementation of standard processes, system enhancements, network architecture, emerging products, and policy support. In addition, this position employs Lean management skills for processes, systems, tools, and any other assets to the Engineering, Construction, and Operations (ECO) teams, and all other functions that tier up to the ECO VPs.The Main ResponsibilitiesManage day-to-day, weekly, monthly, quarterly, and annual reporting requirements for inside and outside of the applicable region, including Key Service Metrics variances, Monthly Operations Review Decks, Force to Load, and Productivity.Define, develop, and identify opportunities for local market and national initiatives by providing day-to-day reporting and analysis of local trends.Work directly with the ECO VPs to increase operational efficiency and field network optimization.Implement national standards, emerging products, services, system enhancements, network architecture, and policies.Recommend and develop process improvements for the entire organization by leveraging sound data and technical solutions.Align regional structure with goals and targets for regional objectives including technician, dispatcher, and engineer efficiency and productivity.Coordinate and manage any ECO training requirements.Support all RFP and contractor assessment upon expiration of contracts.What We Look For in a CandidateBachelor’s degree in Engineering, Telecommunications, Construction, Business, or related field or the equivalent in training and experience.8 -10 years of experience, preferably in process improvement in the telecommunications or similar industries.Proven ability to make strategic, operational, and administrative decisions in response to customer demands.CompensationThe starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.Location Based Pay Ranges:$128,310 - $171,080 in AR, ID, KY, LA, ME, MS, NE, SC, SD$135,060 - $180,080 in AL, AZ, FL, GA, IA, IN, KS, MO, MT, ND, NM, OH, OK, PA, TN, UT, VT, WI, WV, WY$141,820 - $189,090 in CO, HI, MI, MN, NC, NH, NV, OR, RI$148,570 - $198,090 in AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, WAThis position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive.As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance your physical, mental, emotional, and financial wellbeing.Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process.
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