Melissa & Doug
Manager, Credit & Collections
Melissa & Doug, Wilton, Connecticut, us, 06897
Imagine working for a company with a mission you can truly believe in, a playful and energetic culture, a talented team of coworkers, and a bright future! Melissa & Doug, the toy company committed to igniting imagination and a sense of wonder in all children so they can discover their passions and purpose, is looking for a Manager Credit & Collections. In this role, you'll be an essential part of creating thoughtfully designed toys that encourage children to see the extraordinary in the ordinary, the possible in the impossible.
ROLE OVERVIEWAs Manager Credit & Collections, you will be responsible for enforcing the credit policy and overseeing the specialty customer collections and deduction operations. You should be able to analyze and interpret financial statements, negotiate tactfully, monitor team performance, and provide regular feedback and coaching. This role reports to the Director, Accounting.
RESPONSIBILITIES:
Develop and administer the Collections department's policies and proceduresTake active role in reducing DSO and past due collections balancesWork cross functionally to resolve collections issues and improve operational efficiencyMonitor team performance and provide reporting on team's key performance indicatorsPerform ongoing monitoring of credit worthiness based on a credit investigation and financial analysis for new and existing customersLead order-to-cash technology enhancement projectsLead AR subledger period close processes and provide insightsDevelop and maintain reporting for senior leadership to communicate key performance indicatorsMiscellaneous duties as assignedQUALIFICATIONS:
Bachelor's degree in finance, business, or related field requiredMinimum four years of previous experience in collections or in a related fieldPrior experience at a public company is preferred.Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)Strong knowledge of complex ERP Systems (e.g., Oracle, SAP, NetSuite, or similar)ERP implementation experience preferredAccounting experience/knowledge is a plusStrong data analysis skillsExperience leading a successful team requiredAbility to constructively engage with sales teams to mitigate credit risk while also prioritizing growthSelf-motivated with desire for continuous improvementAbility to manage multiple deadlinesAble to analyze problems and strategize for better solutionsWe expect all associates to model teamwork and collaboration, organizational awareness, be results focused and to have a growth mindset
OUR STORYIt all started in 1988 with a boy, a girl, and a dream to make meaningful toys that would inspire hands-on, imaginative play. From classic wooden toys to realistic pretend play sets, Melissa & Doug makes well-crafted toys that are developed with care to be passed down from generation to generation or shared family to family. Whether it's creating high-quality toys that are made to last, planting trees to restore the resources we use, or ensuring our products encourage open-ended play for all kinds of kids, we're on a journey to make the world a better, more sustainable place.. While the company approaches $1 billion at retail annually, the quality of every toy, the experience of every child, and the trust of every parent remains at the center of everything we do. To learn more about our mission and commitment to sustainability, go to MelissaAndDoug.com
Melissa & Doug proudly goes beyond being an equal opportunity employer, we work hard to sustain and enhance the natural and organic inclusivity that is fostered every day, by every associate. We don't do this because anyone tells us this is important, we do it because we genuinely want every person who comes to work here to be treated with respect and dignity and to be comfortable being their most authentic, genuine selves.
We hire for character, kindness, humanity, and experience . . . therefore, all qualified applicants will receive consideration for employment without regard to race; religion; age; sex; national origin; color; ancestry; physical, mental, or learning disability; sexual orientation; transgender status; gender identity and expression; veteran or military status; along with any and all other legally protected characteristics. In that light, we will provide reasonable accommodations consistent with applicable law as it relates to disability and religious beliefs/practices.
ROLE OVERVIEWAs Manager Credit & Collections, you will be responsible for enforcing the credit policy and overseeing the specialty customer collections and deduction operations. You should be able to analyze and interpret financial statements, negotiate tactfully, monitor team performance, and provide regular feedback and coaching. This role reports to the Director, Accounting.
RESPONSIBILITIES:
Develop and administer the Collections department's policies and proceduresTake active role in reducing DSO and past due collections balancesWork cross functionally to resolve collections issues and improve operational efficiencyMonitor team performance and provide reporting on team's key performance indicatorsPerform ongoing monitoring of credit worthiness based on a credit investigation and financial analysis for new and existing customersLead order-to-cash technology enhancement projectsLead AR subledger period close processes and provide insightsDevelop and maintain reporting for senior leadership to communicate key performance indicatorsMiscellaneous duties as assignedQUALIFICATIONS:
Bachelor's degree in finance, business, or related field requiredMinimum four years of previous experience in collections or in a related fieldPrior experience at a public company is preferred.Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)Strong knowledge of complex ERP Systems (e.g., Oracle, SAP, NetSuite, or similar)ERP implementation experience preferredAccounting experience/knowledge is a plusStrong data analysis skillsExperience leading a successful team requiredAbility to constructively engage with sales teams to mitigate credit risk while also prioritizing growthSelf-motivated with desire for continuous improvementAbility to manage multiple deadlinesAble to analyze problems and strategize for better solutionsWe expect all associates to model teamwork and collaboration, organizational awareness, be results focused and to have a growth mindset
OUR STORYIt all started in 1988 with a boy, a girl, and a dream to make meaningful toys that would inspire hands-on, imaginative play. From classic wooden toys to realistic pretend play sets, Melissa & Doug makes well-crafted toys that are developed with care to be passed down from generation to generation or shared family to family. Whether it's creating high-quality toys that are made to last, planting trees to restore the resources we use, or ensuring our products encourage open-ended play for all kinds of kids, we're on a journey to make the world a better, more sustainable place.. While the company approaches $1 billion at retail annually, the quality of every toy, the experience of every child, and the trust of every parent remains at the center of everything we do. To learn more about our mission and commitment to sustainability, go to MelissaAndDoug.com
Melissa & Doug proudly goes beyond being an equal opportunity employer, we work hard to sustain and enhance the natural and organic inclusivity that is fostered every day, by every associate. We don't do this because anyone tells us this is important, we do it because we genuinely want every person who comes to work here to be treated with respect and dignity and to be comfortable being their most authentic, genuine selves.
We hire for character, kindness, humanity, and experience . . . therefore, all qualified applicants will receive consideration for employment without regard to race; religion; age; sex; national origin; color; ancestry; physical, mental, or learning disability; sexual orientation; transgender status; gender identity and expression; veteran or military status; along with any and all other legally protected characteristics. In that light, we will provide reasonable accommodations consistent with applicable law as it relates to disability and religious beliefs/practices.