Quality Customer Service Representative- ENTRY LEVEL

The Quality Customer Service Representative will report to the Executive Account Manager. The primary responsibility is to support our customers with orders in both English and Spanish as needed. The role involves all aspects of customer service, sales management, and coordination with other departments. As the Quality Customer Service Representative, we are seeking a dynamic early career professional in search of an access point to a management career in the sales, marketing, and/or consulting industries.

This Entry Level position will work with a group of seasoned sales and marketing professionals. Qualifying customer leads created by the clients we represent and finalizing sales with our direct marketing tactics. The ideal candidate is competitive, energetic, passionate, and aggressive in their pursuit of excellence. Successful employees will be considered for advancement to higher-level management positions within the organization.

Essential Job Duties of the Quality Customer Service Representative:

• Handles in-person customer inquiries with the highest degree of empathy and professionalism

• Required to handle emails, inbound or outbound telephonic contacts.

• Provides first call resolution to customers before escalation.

• Working in one or multiple skill sets over various customer contact channels.

• Provides customer information and narratives to the appropriate department for processing.