Insight Global
Incident Management Lead
Insight Global, Houston, Texas, United States, 77246
Job Description
Incident Managers are an integral part of the technical landscape providing services to engineering and leadership teams around the world. Our Incident Managers take responsibility for documenting, communicating, and escalating incidents throughout their lifecycle, from detection to Postmortem. A strong candidate will have experience in coordinating and driving the restoration of services for high profile incidents with multiple teams as well as will have the understanding of ITIL processes and methodology (ITIL Foundations preferred), especially as they relate to the Incident life cycle. Responsibilities include leading incident discussions to focus multiple engineering teams on service restoration in a collaborative manner while keeping everyone on the same page and ability to drive or provide command & control to cross-functional and cross-geo technical teams and vendors during incidents that have been identified as having high urgency and/or high impact. This position's compensation ranges anywhere from $35/hr-$55/hr dependent upon relevant work experience.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Skills and Requirements
5+ years of experience in an Incident Manager Role or similiar
5+ years of experience supporting Enterprise Infrastructure.
Experience in one or more of the following Business Categories: Retail, eCommerce, Infrastructure/Enterprise Support, Distribution/Logistics Centers
Experience with multiple tools in the following categories (with preferred tool): Instant Messaging (Slack), Monitoring (Big Panda, New Relic, Splunk, ScienceLogic), Escalation/On-call (PagerDuty), Conference Calling (BlueJeans), Collaboration (Confluence, Jira)
Understanding of ITIL processes and methodology null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.
Incident Managers are an integral part of the technical landscape providing services to engineering and leadership teams around the world. Our Incident Managers take responsibility for documenting, communicating, and escalating incidents throughout their lifecycle, from detection to Postmortem. A strong candidate will have experience in coordinating and driving the restoration of services for high profile incidents with multiple teams as well as will have the understanding of ITIL processes and methodology (ITIL Foundations preferred), especially as they relate to the Incident life cycle. Responsibilities include leading incident discussions to focus multiple engineering teams on service restoration in a collaborative manner while keeping everyone on the same page and ability to drive or provide command & control to cross-functional and cross-geo technical teams and vendors during incidents that have been identified as having high urgency and/or high impact. This position's compensation ranges anywhere from $35/hr-$55/hr dependent upon relevant work experience.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Skills and Requirements
5+ years of experience in an Incident Manager Role or similiar
5+ years of experience supporting Enterprise Infrastructure.
Experience in one or more of the following Business Categories: Retail, eCommerce, Infrastructure/Enterprise Support, Distribution/Logistics Centers
Experience with multiple tools in the following categories (with preferred tool): Instant Messaging (Slack), Monitoring (Big Panda, New Relic, Splunk, ScienceLogic), Escalation/On-call (PagerDuty), Conference Calling (BlueJeans), Collaboration (Confluence, Jira)
Understanding of ITIL processes and methodology null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.