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The successful candidate for this role will be responsible for leading the HR Service Delivery track of our HCM implementation with a focus on UKG Talk.

This role will partner with a team of HR, IT, and Business leaders to transform and implement a cloud-based HCM system, including responsibility for designing and delivering new functionality, solutions, and supporting processes. The role will ensure compliance and business objectives are met, effectively collaborate with various stakeholders, and execute change management plans while delivering a world-class digital and positive employee experience.

Key Functions:

• Lead the technical aspects of the HR Service Delivery track focusing on UKG Talk.
• Oversee the design, development, and implementation of communication workflows within the new platform.
• Coordinate with HR, IT, and external vendors to ensure smooth data migration, systems integration, and ongoing support.
• Develop and implement project plans, timelines, and deliverables.
• Ensure compliance with data privacy laws and organizational policies during the transition process.
• Troubleshoot and resolve technical issues related to HR communication and service delivery.
• Provide technical expertise and recommendations for process improvements and system optimization.
• Conduct training for HR and IT teams on the new system and communication functionalities.
• Collaborate with cross-functional teams to align HR service delivery processes with overall business needs.
• Ensure timely and accurate documentation of project progress, risks, and resolutions.

Qualifications:

• Minimum of 3 to 5 years of relevant Information Technology experience.
• Experienced with Service Delivery Platforms (preferably UKG, Service Now, or other similar platforms).
• Experienced with IT Automation tools and concepts.
• Fundamental knowledge of how various technologies are integrated utilizing APIs.
• Proficient in systems integration, data mapping, and cloud-based communication solutions.
• Experience with automation tools for HR processes and communication workflows.
• Strong problem-solving and root cause analysis skills.
• Proficient in performing highly complex analysis.
• Proficient in training and guiding others in specific technologies.
• Excellent oral and written communication skills.
• Skilled in communicating technical topics to non-technical audiences.
• Effective in creating and delivering presentations to staff and customers.
• Excellent collaboration skills in working across IT teams and business segments.
• Able to multi-task and manage multiple priorities concurrently.
• Self-starter with strong organizational and time management skills.
• Proven ability to operate and effectively communicate while under pressure; as well as the ability to manage a diverse workload and work under time constraints with minimal supervision.
• Proficient in use of Microsoft Office365 tools such as Word, PowerPoint, Excel, OneNote, Teams, and SharePoint.

Additional Desired Qualifications:

• Experience with UKG Case Manager, UKG Document Manager, or UKG Talk.
• Experience working on medium-to-large-sized projects.
• Experience with electronic forms development in Service Delivery Platforms.

COMPENSATION AND BENEFITS

• Hourly contract rate range of $50.00 to $60.00 based on experience and qualifications, as well as geographical market and business considerations.

Your well-being is important to Wimmer Solutions. All regular, full-time employees working a minimum of 30 hours per week are eligible to participate in the benefits plan. Outside of offering excellent medical, dental, and vision benefits, we also offer the following:

• Paid time off and holidays
• 401k & company match
• Flexible Health Care, Dependent Care, and Commuter Spending Accounts
• Employee Assistance Program
• Life & Accidental Death and Dismemberment Insurance
• Short and Long-Term Disability
• Payroll advance program, Charitable donation match, Athletic event sponsorship,
• Referral reward program, and more…

MORE ABOUT WIMMER SOLUTIONS

Wimmer Solutions is proud to be an equal-opportunity employer. All applicants will be considered for employment regardless of race, color, religion or belief, age, gender identity, sexual orientation, national origin, parental status, veteran or disability status. Wimmer Solutions is committed to achieving a diverse employee network through all aspects of the hiring process and we welcome all applicants.

If you are passionate about what you do and want to join a diverse team dedicated to diversity, equity, and inclusion in the workplace, we would love to hear from you. Get the job you have always wanted. You will join a broad team of professionals who are energized about their careers as well as their community. For more career opportunities or to refer a friend, please visit and talk to a recruiter today.