Albertsons Market
Account Manager, Client Success (Level 3)
Albertsons Market - Pleasanton, California, United States, 94566
Work at Albertsons Market
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Overview
Account Manager, Client Success (Level 3)
About The Company Albertsons Companies is at the forefront of the revolution in retail. With a fixation on raising the bar with innovation and building belonging through our culture, our team is rallying our company around a unique purpose: to create joy around each table and inspire a healthier tomorrow for every community. Albertsons Companies is one of the largest food and drug retailers in the United States, with over 2,200 stores in 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, Shaw's, Acme, Tom Thumb, Randalls, United Supermarkets, Pavilions, Star Market, Haggen, Carr’s, Kings Food Markets, and Balducci's Food Lovers Market. We support our stores with 22 distribution centers and 19 manufacturing plants. Placing a premium on adaptability, safety and family well-being, our work model, Presence with a Purpose, offers a hybrid work environment between remote work and office time. A one-size-fits-all approach does not apply to everyone, and teams are empowered to make decisions best for them. About Albertsons Media Collective Albertsons Media Collective is a tech-centric, people-focused retail media network. Albertsons Media Collective assembles an inclusive, dynamic team of proven industry leaders to help drive sales for our clients and profitable growth for Albertsons. What You Will Be Doing The Account Manager (L3) is responsible for delivering best-in-class client experiences when working with The Collective. The Account Manager will strive to deliver fantastic customer service to drive client satisfaction and renewals. Acting as the primary day-to-day contact for Collective clients, the Account Manager will work to deliver strategic, data-driven upsell opportunities to clients while also ensuring seamless execution of programming, ensure on time launches and exceptional execution of Annual Plans. The position will be based in Boise, ID, or one of our main regional offices (Seattle, WA, Portland, OR, Pleasanton, CA, Denver, CO, Dallas, TX, Chicago, IL, Fullerton, CA, or Phoenix, AZ). Main Responsibilities Become a trusted advisor for daily client needs by organizing and running status calls, monitoring deadlines for on-time campaign launches and working cross-functionally to identify areas of upsell where relevant to the customer. Responsible for identifying upsell opportunities in-flight and post-campaign to ensure repeat, growing partnership and working in collaboration with Client Partner counterpart to deliver holistic client plans. Advocate for the Voice of the Customer across the organization to build a best-in-class Retail Media Network. Ensures accurate CRM hygiene with an emphasis on post-IO signature to allow for accurate revenue tracking. Collaborates with Client Partner counterpart to advise and create material for T2T/ QBR/ Lunch & Learns. Support and collaborate with merchandizing partners. Customer-centric mindset with a deep understanding of client and category objectives to deliver best in class service. Strong ability to interpret and story tell with data, responsible for wrap reporting delivery, insights and upsell suggestions. Emphasis on cultivating customer loyalty and retention focusing on the client experience during the post-IO partnership. Works in lockstep with Client Partners to ensure the client is receiving holistic best-in-class partnership from planning to execution and campaign wrap in alignment with client KPIs to achieve annual renewal and growth targets. Continuous engagement with the customer, ensuring any business churn risks are identified as early as possible and devise action plans to prevent and/or overcome. Monitor and report on key metrics in-flight as relevant to keep customer up to date on the overall value of their media investment. Continuously monitor, learn and develop knowledge of retail media landscape. Client travel as needed. The salary range is $95,400 to $123,900 annually. Starting salary will vary based on criteria such as location, experience, and qualifications. There may be flexibility for exceptional candidates. Benefits may include medical, dental, vision, disability and life insurance, sick pay, PTO/Vacation pay/Flexible Time Off, paid holidays (8-9 days annually) bereavement pay and retirement benefits (such as 401(k) eligibility). Associates in this position are also eligible for a quarterly bonus. What We Are Searching For 6+ years of Media/Retail/Account Management Experience. Exceptional organization and process development skills. Strong ability to story tell with data. Demonstrates strong presentation skills with ability to prep and present based on audience including up to VP Level. Strong ability to foster partnerships with merchandizing partners. What is it like at Albertsons? Our 290,000 associates have a passion for great service and building lasting relationships with our customers. Through a companywide focus on innovation, we are continually enhancing our digital and product offerings, making it easy for customers to get what they need, wherever they are. Albertsons is an Equal Opportunity Employer This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law.
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About The Company Albertsons Companies is at the forefront of the revolution in retail. With a fixation on raising the bar with innovation and building belonging through our culture, our team is rallying our company around a unique purpose: to create joy around each table and inspire a healthier tomorrow for every community. Albertsons Companies is one of the largest food and drug retailers in the United States, with over 2,200 stores in 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, Shaw's, Acme, Tom Thumb, Randalls, United Supermarkets, Pavilions, Star Market, Haggen, Carr’s, Kings Food Markets, and Balducci's Food Lovers Market. We support our stores with 22 distribution centers and 19 manufacturing plants. Placing a premium on adaptability, safety and family well-being, our work model, Presence with a Purpose, offers a hybrid work environment between remote work and office time. A one-size-fits-all approach does not apply to everyone, and teams are empowered to make decisions best for them. About Albertsons Media Collective Albertsons Media Collective is a tech-centric, people-focused retail media network. Albertsons Media Collective assembles an inclusive, dynamic team of proven industry leaders to help drive sales for our clients and profitable growth for Albertsons. What You Will Be Doing The Account Manager (L3) is responsible for delivering best-in-class client experiences when working with The Collective. The Account Manager will strive to deliver fantastic customer service to drive client satisfaction and renewals. Acting as the primary day-to-day contact for Collective clients, the Account Manager will work to deliver strategic, data-driven upsell opportunities to clients while also ensuring seamless execution of programming, ensure on time launches and exceptional execution of Annual Plans. The position will be based in Boise, ID, or one of our main regional offices (Seattle, WA, Portland, OR, Pleasanton, CA, Denver, CO, Dallas, TX, Chicago, IL, Fullerton, CA, or Phoenix, AZ). Main Responsibilities Become a trusted advisor for daily client needs by organizing and running status calls, monitoring deadlines for on-time campaign launches and working cross-functionally to identify areas of upsell where relevant to the customer. Responsible for identifying upsell opportunities in-flight and post-campaign to ensure repeat, growing partnership and working in collaboration with Client Partner counterpart to deliver holistic client plans. Advocate for the Voice of the Customer across the organization to build a best-in-class Retail Media Network. Ensures accurate CRM hygiene with an emphasis on post-IO signature to allow for accurate revenue tracking. Collaborates with Client Partner counterpart to advise and create material for T2T/ QBR/ Lunch & Learns. Support and collaborate with merchandizing partners. Customer-centric mindset with a deep understanding of client and category objectives to deliver best in class service. Strong ability to interpret and story tell with data, responsible for wrap reporting delivery, insights and upsell suggestions. Emphasis on cultivating customer loyalty and retention focusing on the client experience during the post-IO partnership. Works in lockstep with Client Partners to ensure the client is receiving holistic best-in-class partnership from planning to execution and campaign wrap in alignment with client KPIs to achieve annual renewal and growth targets. Continuous engagement with the customer, ensuring any business churn risks are identified as early as possible and devise action plans to prevent and/or overcome. Monitor and report on key metrics in-flight as relevant to keep customer up to date on the overall value of their media investment. Continuously monitor, learn and develop knowledge of retail media landscape. Client travel as needed. The salary range is $95,400 to $123,900 annually. Starting salary will vary based on criteria such as location, experience, and qualifications. There may be flexibility for exceptional candidates. Benefits may include medical, dental, vision, disability and life insurance, sick pay, PTO/Vacation pay/Flexible Time Off, paid holidays (8-9 days annually) bereavement pay and retirement benefits (such as 401(k) eligibility). Associates in this position are also eligible for a quarterly bonus. What We Are Searching For 6+ years of Media/Retail/Account Management Experience. Exceptional organization and process development skills. Strong ability to story tell with data. Demonstrates strong presentation skills with ability to prep and present based on audience including up to VP Level. Strong ability to foster partnerships with merchandizing partners. What is it like at Albertsons? Our 290,000 associates have a passion for great service and building lasting relationships with our customers. Through a companywide focus on innovation, we are continually enhancing our digital and product offerings, making it easy for customers to get what they need, wherever they are. Albertsons is an Equal Opportunity Employer This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law.
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