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We are looking for a motivated Junior Data Analyst to join our team. The successful candidate will be responsible for collecting, analyzing, and interpreting large datasets to provide actionable insights that support data-driven decision-making. This role will serve as the first line of support for the reporting team and will report to the Senior Data Analyst. Additionally, the candidate should be familiar with scoping new requirements for projects. This position is remote; however, candidates living in Houston, TX and Davenport, IA and their surrounding areas are preferred as occasional in-office meetings may be required.

Responsibilities

1. Develop a comprehensive understanding of the Sage X3 database to become the primary resource for system-related inquiries.
2. Provide prompt and effective Tier 1 and Tier 2 support to end users, addressing their questions and requests related to reporting.
3. Collaborate on reporting projects to educate and train users on how to access and utilize the data presented in reports effectively.
4. Provide scoping and outlines for requests related to new reporting projects.
5. Manage requests for the reporting team to ensure visibility regarding priorities and workload.
6. Document ticket resolutions thoroughly using Service Desk Plus and Smartsheets.
7. Demonstrate excellent communication, collaboration, and motivation within a team-oriented environment.

Job Requirements

1. Bachelor's degree in Data Science, Statistics, Computer Science, or a related field.
2. Over 4 years of experience as a data analyst.
3. Proficiency in SQL.
4. Preferred experience with tools and systems such as Tableau, Metabase, Spindle, Crystal Reports, and Sage X3, Smartsheets.
5. Experience in manufacturing and industrial environments is preferred.
6. Highly organized and detail-oriented.
7. Strong focus on internal customer service, with excellent interpersonal and conflict resolution skills.
8. Proven ability to effectively serve users at all levels of the organization.
9. Demonstrated capability to diagnose problems, collect relevant data, conduct analysis, and implement appropriate solutions.

Work Hours

This position is fully remote but working hours are Monday-Friday 8 am to 5 pm Central Standard Time. Some nights or weekend hours may be needed to support strategic initiatives.