AlohaHP
Customer Service Representative
AlohaHP - Lihue, Hawaii, United States, 96766
Work at AlohaHP
Overview
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Overview
Customer Service Representative - Join Our Team at AlohaHP!
AlohaHP is excited to announce an opportunity for a highly motivated and customer-oriented Customer Service Representative to join our team in Lihue, HI. This role is essential in ensuring our customers receive exceptional service and that our employees are supported in their daily operations.
Position Details:
Location:
Lihue, HI
Schedule:
Monday - Friday, 7:30 AM - 4:30 PM (1-hour unpaid lunch)
Pay:
Starting at $20 per hour + Overtime (Time and a Half), progressing up to $27 per hour
Perks:
On-site parking, uniform or business casual attire, computer & office supplies provided
As a Customer Service Representative at AlohaHP, you will play a vital role in maintaining the efficiency of our operations. Your responsibilities will include handling inbound and outbound calls, scheduling service appointments, and providing administrative support to our technicians and sales team. Every interaction with clients is an opportunity to represent our company's commitment to outstanding service, professionalism, and efficiency. We are looking for individuals who are enthusiastic about helping others, possess strong communication skills, and thrive in a fast-paced environment.
A typical day in this role involves promptly arriving at work dressed professionally and ready to engage with customers and team members. You will manage customer inquiries, answer incoming calls, and direct them to the appropriate department while maintaining a courteous and professional demeanor. Assisting both new and existing clients with account-related tasks, such as processing payments, updating records, and resolving concerns, will be a key part of your responsibilities. You will coordinate and schedule pest control service visits, termite inspections, and fumigation estimates, ensuring that our field technicians are fully supported with clear schedules and necessary details for their appointments. Outbound calls will also be a part of your role, whether for follow-ups, appointment confirmations, or sales estimates.
Handling billing disputes and customer concerns efficiently and professionally is another essential duty. The ability to stay organized while preparing and managing technician schedules for daily, weekly, and monthly planning is crucial to ensuring smooth business operations. Additionally, you will provide valuable administrative assistance to our sales agents, coordinating leads and scheduling service calls. Our company thrives on teamwork, and there will be opportunities to assist other departments as needed.
One of the greatest aspects of this position is that no prior experience is required. We believe in investing in our employees and will provide comprehensive training to the right candidate. Basic office and computer skills are necessary, and experience with Serve Suite applications is a plus but not required. Strong interpersonal and communication skills are a must, as you will be interacting with customers and team members daily. The ideal candidate will be highly organized, able to multitask effectively in a fast-paced setting, and display professionalism and punctuality at all times.
AlohaHP offers competitive pay and excellent growth potential within our company. We take pride in fostering a supportive and team-oriented work environment that values dedication and hard work. Employees enjoy a consistent Monday through Friday schedule, allowing for work-life balance, and receive training to ensure success in their roles. We offer a professional work environment with all necessary supplies and equipment provided to help you perform your job efficiently.
If you are ready to take the next step in your career and join a company that prioritizes exceptional service and teamwork, we encourage you to apply today. For more information or to inquire about the position, please contact us at (808) 735-7788. We look forward to welcoming you to AlohaHP, where your skills and dedication will be valued as part of our growing team.
AlohaHP is excited to announce an opportunity for a highly motivated and customer-oriented Customer Service Representative to join our team in Lihue, HI. This role is essential in ensuring our customers receive exceptional service and that our employees are supported in their daily operations.
Position Details:
Location:
Lihue, HI
Schedule:
Monday - Friday, 7:30 AM - 4:30 PM (1-hour unpaid lunch)
Pay:
Starting at $20 per hour + Overtime (Time and a Half), progressing up to $27 per hour
Perks:
On-site parking, uniform or business casual attire, computer & office supplies provided
As a Customer Service Representative at AlohaHP, you will play a vital role in maintaining the efficiency of our operations. Your responsibilities will include handling inbound and outbound calls, scheduling service appointments, and providing administrative support to our technicians and sales team. Every interaction with clients is an opportunity to represent our company's commitment to outstanding service, professionalism, and efficiency. We are looking for individuals who are enthusiastic about helping others, possess strong communication skills, and thrive in a fast-paced environment.
A typical day in this role involves promptly arriving at work dressed professionally and ready to engage with customers and team members. You will manage customer inquiries, answer incoming calls, and direct them to the appropriate department while maintaining a courteous and professional demeanor. Assisting both new and existing clients with account-related tasks, such as processing payments, updating records, and resolving concerns, will be a key part of your responsibilities. You will coordinate and schedule pest control service visits, termite inspections, and fumigation estimates, ensuring that our field technicians are fully supported with clear schedules and necessary details for their appointments. Outbound calls will also be a part of your role, whether for follow-ups, appointment confirmations, or sales estimates.
Handling billing disputes and customer concerns efficiently and professionally is another essential duty. The ability to stay organized while preparing and managing technician schedules for daily, weekly, and monthly planning is crucial to ensuring smooth business operations. Additionally, you will provide valuable administrative assistance to our sales agents, coordinating leads and scheduling service calls. Our company thrives on teamwork, and there will be opportunities to assist other departments as needed.
One of the greatest aspects of this position is that no prior experience is required. We believe in investing in our employees and will provide comprehensive training to the right candidate. Basic office and computer skills are necessary, and experience with Serve Suite applications is a plus but not required. Strong interpersonal and communication skills are a must, as you will be interacting with customers and team members daily. The ideal candidate will be highly organized, able to multitask effectively in a fast-paced setting, and display professionalism and punctuality at all times.
AlohaHP offers competitive pay and excellent growth potential within our company. We take pride in fostering a supportive and team-oriented work environment that values dedication and hard work. Employees enjoy a consistent Monday through Friday schedule, allowing for work-life balance, and receive training to ensure success in their roles. We offer a professional work environment with all necessary supplies and equipment provided to help you perform your job efficiently.
If you are ready to take the next step in your career and join a company that prioritizes exceptional service and teamwork, we encourage you to apply today. For more information or to inquire about the position, please contact us at (808) 735-7788. We look forward to welcoming you to AlohaHP, where your skills and dedication will be valued as part of our growing team.