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Applications Support Manager—Hybrid Work Opportunity Company intro: Retirement Clearinghouse was voted one of the top places to work by Charlotte Magazine in 2024! When you join the team, you'll make a real difference and can learn, grow and make a positive impact every day. At Retirement Clearinghouse we are helping millions of Americans preserve their retirement savings. We use innovative technology and provide exceptional customer service to help participants make informed decisions about their retirement accounts without using high pressure sales pitches. We are looking for an experienced Applications Support Manager. The ideal candidate will: Manage a team of Production Support Specialists that support RCH Applications. Provide Mentoring and Coaching to team members in the day-to-day performance of their positions. Handle technical requests submitted by end users of RCH products and systems. Write and/or review SQL queries written by the production support specialists. Act quickly to analyze available data and determine the root cause of the technical issues. Work closely with the development team to provide end user support for the RCH Applications including troubleshooting issues, responding to user inquiries, and providing data requested by authorized users. Coordinate with Business units, IT teams and external vendors and ensure effective application services and reliability for all applications. Top benefits or perks: As a team member at Retirement Clearinghouse, you’ll enjoy: A culture that fosters a positive work life balance. Hybrid work opportunities. Competitive hourly rate with Bonus potential. 23 days of Paid Time Off per year, 5 sick days per year, 3 Floating Holidays per year (actual time off is prorated the first year and is based upon date of hire) Paid holidays Medical, dental, vision, short-term disability, long-term disability, life insurance benefits on day 1 of employment 401k eligibility and 100% vesting with employer matching on day 1 of employment. Professional Growth and Career Advancement Opportunities Training is provided to all new hires to help you achieve your goals and ensure your success! Upon successful completion of the onsite training, candidates will be permitted to work remotely on the same terms and conditions as other employees in the position. Employees who wish to work onsite may do so in our state-of-the-art office! Position Requirements Minimum Qualifications: Bachelor’s degree in Information Technology or related field. A minimum of 5 years of experience with MS SQL Server or combination of education and 7 years of relevant experience. Previous supervisory experience. High level of knowledge of Microsoft SQL Server Enterprise Edition Proficiency in T-SQL Experience with SSIS and SSRS Excellent communication skills Analytical and problem solution skills to identify and resolve matters of significance Extreme attention to detail Superior organizational and time management skills Ability to multi-task and work independently and prioritize workload Ability to work under pressure and adapt to changing requirements and requests Salary Range $110,000 to $125,000 annually Shift Days Work Schedule EOE Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

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