Boa Technology
IT Help Desk Administrator
Boa Technology - Denver, Colorado, United States, 80285
Work at Boa Technology
Overview
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Overview
About BOA
BOA® Technology builds the scientifically proven and patented BOA® Fit System. BOA partners with market-leading brands to make the best gear even better. Each unique configuration is engineered with performance fit at the center to create a precise fit and better connection between an athlete and their equipment - improving performance.
BOA® Technology Inc. is headquartered in Denver, Colorado with offices in Austria, Hong Kong, Greater China, South Korea, and Japan. For more information, visit BOAFIT.COM
Application Deadline
Applications will be accepted through 4/10/25, after which we will begin candidate review. If the deadline is extended, we will update this posting.
Overview of Role
Reporting to the IT Operations Lead, this role will provide front-line hardware and software technical support, helping to ensure that all employees have a positive and productive experience with BOA's IT systems. This role will provide computer setup, software installation, and troubleshooting support to PC and Mac users for both local Denver and global employees. This role will work in a team whose responsibilities include system administration, cybersecurity, software development, and project management, and will have the opportunity to expand one's knowledge and skillset through collaboration and mentorship from the IT Team.
Core Responsibilities
Reflect and role model BOA's vision, values and Leadership Model and demonstrate passion for our mission across the IT team and rest of the organization Set up and support Windows and Mac computer systems following BOA procedures to ensure all systems are secure, properly configured, and controlled within BOA's corporate environment Add, modify, and remove user account access settings across BOA's major business systems to ensure account permissions are well-maintained and secure Manage Help Desk tickets in a timely manner, diagnose and resolve user problems, and document issue resolution Support new employee hires by proactively procuring computers and peripherals, setting up new hire workstations, and performing basic new hire IT orientations Create, maintain, and follow IT documentation to ensure controlled and consistent configuration of assets in BOA's environment Test and validate new hardware and software before broad deployment to general users Support network printers and scanners and other miscellaneous networked devices Maintain Hardware and software license inventory support upgrades and renewals Work with BOA Accounting on reconciliation of purchases to the appropriate General Ledger accounts Support office hardware and networking management tasks such as cable routing, hardware recycling, AV equipment setup, etc. Required Qualifications
2+ years of experience in computer science or a relevant industry 1+ year of experience working with corporate networks and environments 1+ year of experience troubleshooting PC hardware, software, and peripherals Experience with Office 365 Administration Experience with Help Desk ticket processes Familiarity with Microsoft Active Directory Familiarity with Windows and MacOS Ability to follow defined procedures and identify & document procedure improvements Ability to collaborate and build relationships with diverse groups of people across the globe Desired Qualifications
Certifications in M365, MCSA, CompTIA A+, CompTIA Network+, Apple Overview of Compensation and Benefits
Budgeted salary range: $55,000 - $65,000
We will determine salary based on skills and experience in relation to the function of the role, as well as equity to any other employees with similar experience in the same or similar role This role is also eligible for a 10% annual bonus
Comprehensive healthcare plans including Medical, Dental and Vision All plans include subsidization from BOA, with one option 100% subsidized by BOA BOA also funds HSA accounts for enrolled employees 3 weeks PTO to start, paid family leave, sick leave, and volunteer time off Matching 401K retirement plan Annual cash benefits for fitness and products, and ability to earn cash benefits through health and wellness program Eligibility for stock options within 6 months of employment Scholarship opportunities for further education Flexible working schedule that includes both days at home and days in the office when needed Learning and development opportunities Discounts on many outdoor gear brands Dog-friendly office Flexibility at BOA
BOA is committed to the health and well-being of our employees, and to upholding our values which include caring for each other and for our community At BOA we support both flexibility and connectivity
For the majority of the Denver team, a hybrid approach is taken with the option to use a mix of remote work, and in-office connection days on Tuesdays and Thursdays. Connection Days are where we're all encouraged to go into the office and reconnect, even if you do not need to access specific equipment or product to do your job. Staying connected is really important, both for your mental health and to continue fostering our amazing BOA community Some roles will require 4-5 days/week in the office if access is needed to product, equipment, specialized technology etc. We will review any job-specific requirements during the interview process
Physical Considerations for Role
We welcome any requests for reasonable accommodations. The information below is meant to provide a general overview of physical considerations, and if you believe you may need an accommodation, please provide more information in your application comments, or contact BOA People & Culture. The following considerations apply to this role:
☒ Regularly works in an office-based environment that is mostly comprised of sitting, and use of standard office equipment
☒ Must be able to lift and carry up to 50 lbs
EEO Statement
Caring for each other and the community are part of our core values. We are dedicated to creating more access and opportunity within the outdoor and professional industries. We are proud to be an equal employment opportunity workplace that focuses on inclusion and creates employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. If you think you meet most of the qualifications listed for the role you are interested in, we actively encourage you to apply.
BOA® Technology builds the scientifically proven and patented BOA® Fit System. BOA partners with market-leading brands to make the best gear even better. Each unique configuration is engineered with performance fit at the center to create a precise fit and better connection between an athlete and their equipment - improving performance.
BOA® Technology Inc. is headquartered in Denver, Colorado with offices in Austria, Hong Kong, Greater China, South Korea, and Japan. For more information, visit BOAFIT.COM
Application Deadline
Applications will be accepted through 4/10/25, after which we will begin candidate review. If the deadline is extended, we will update this posting.
Overview of Role
Reporting to the IT Operations Lead, this role will provide front-line hardware and software technical support, helping to ensure that all employees have a positive and productive experience with BOA's IT systems. This role will provide computer setup, software installation, and troubleshooting support to PC and Mac users for both local Denver and global employees. This role will work in a team whose responsibilities include system administration, cybersecurity, software development, and project management, and will have the opportunity to expand one's knowledge and skillset through collaboration and mentorship from the IT Team.
Core Responsibilities
Reflect and role model BOA's vision, values and Leadership Model and demonstrate passion for our mission across the IT team and rest of the organization Set up and support Windows and Mac computer systems following BOA procedures to ensure all systems are secure, properly configured, and controlled within BOA's corporate environment Add, modify, and remove user account access settings across BOA's major business systems to ensure account permissions are well-maintained and secure Manage Help Desk tickets in a timely manner, diagnose and resolve user problems, and document issue resolution Support new employee hires by proactively procuring computers and peripherals, setting up new hire workstations, and performing basic new hire IT orientations Create, maintain, and follow IT documentation to ensure controlled and consistent configuration of assets in BOA's environment Test and validate new hardware and software before broad deployment to general users Support network printers and scanners and other miscellaneous networked devices Maintain Hardware and software license inventory support upgrades and renewals Work with BOA Accounting on reconciliation of purchases to the appropriate General Ledger accounts Support office hardware and networking management tasks such as cable routing, hardware recycling, AV equipment setup, etc. Required Qualifications
2+ years of experience in computer science or a relevant industry 1+ year of experience working with corporate networks and environments 1+ year of experience troubleshooting PC hardware, software, and peripherals Experience with Office 365 Administration Experience with Help Desk ticket processes Familiarity with Microsoft Active Directory Familiarity with Windows and MacOS Ability to follow defined procedures and identify & document procedure improvements Ability to collaborate and build relationships with diverse groups of people across the globe Desired Qualifications
Certifications in M365, MCSA, CompTIA A+, CompTIA Network+, Apple Overview of Compensation and Benefits
Budgeted salary range: $55,000 - $65,000
We will determine salary based on skills and experience in relation to the function of the role, as well as equity to any other employees with similar experience in the same or similar role This role is also eligible for a 10% annual bonus
Comprehensive healthcare plans including Medical, Dental and Vision All plans include subsidization from BOA, with one option 100% subsidized by BOA BOA also funds HSA accounts for enrolled employees 3 weeks PTO to start, paid family leave, sick leave, and volunteer time off Matching 401K retirement plan Annual cash benefits for fitness and products, and ability to earn cash benefits through health and wellness program Eligibility for stock options within 6 months of employment Scholarship opportunities for further education Flexible working schedule that includes both days at home and days in the office when needed Learning and development opportunities Discounts on many outdoor gear brands Dog-friendly office Flexibility at BOA
BOA is committed to the health and well-being of our employees, and to upholding our values which include caring for each other and for our community At BOA we support both flexibility and connectivity
For the majority of the Denver team, a hybrid approach is taken with the option to use a mix of remote work, and in-office connection days on Tuesdays and Thursdays. Connection Days are where we're all encouraged to go into the office and reconnect, even if you do not need to access specific equipment or product to do your job. Staying connected is really important, both for your mental health and to continue fostering our amazing BOA community Some roles will require 4-5 days/week in the office if access is needed to product, equipment, specialized technology etc. We will review any job-specific requirements during the interview process
Physical Considerations for Role
We welcome any requests for reasonable accommodations. The information below is meant to provide a general overview of physical considerations, and if you believe you may need an accommodation, please provide more information in your application comments, or contact BOA People & Culture. The following considerations apply to this role:
☒ Regularly works in an office-based environment that is mostly comprised of sitting, and use of standard office equipment
☒ Must be able to lift and carry up to 50 lbs
EEO Statement
Caring for each other and the community are part of our core values. We are dedicated to creating more access and opportunity within the outdoor and professional industries. We are proud to be an equal employment opportunity workplace that focuses on inclusion and creates employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. If you think you meet most of the qualifications listed for the role you are interested in, we actively encourage you to apply.