Capital Farm Credit
Senior PC Support Technician
Capital Farm Credit - College Station, Texas, United States, 77840
Work at Capital Farm Credit
Overview
- View job
Overview
Capital Farm Credit is the largest rural lending cooperative in Texas, providing credit and other related services to farmers, ranchers, rural home owners, and agribusinesses with over $12 billion in total assets and over 600 team members. We serve 192 counties in Texas with nearly 70 credit offices and are a proud member of the nationwide Farm Credit System.
We seek highly motivated and engaged people who foster the core values behind who we are, how we work and how we treat others - with commitment, trust and value and family-like respect and appreciation. Capital Farm Credit works diligently to ensure we provide our full-time employees with a market-based compensation program including competitive salary, employee benefits, participation in an attractive goals-based incentive program, and development opportunities. As a customer-owned cooperative, our compensation and benefit programs are designed to align the success of our members with the employee's success.
Our comprehensive benefit program includes, but is not limited to:
An outstanding company-wide incentive program Accommodating and flexible vacation and sick leave 10-12 paid holidays 401(k) plan with up to a 9% employer contribution/match Affordable health, dental, and vision plans 8 weeks of paid parental leave Employer paid life insurance and disability Tuition reimbursement Up to $400/year wellness reimbursement EDUCATION REQUIREMENT:
Associate's degree in management information systems or related field or equivalent experience. JOB REQUIREMENTS:
Five (5) to seven (7) years' experience maintaining and deploying Information Technology systems. Experience must include troubleshooting information technology systems, providing end user support, and help desk operations. FUNCTIONS:
Supports Association staff with IT related incidents over the phone or by traveling to the branch location at the direction of the Dir IT Infrastructure & Supp. Manages, maintains, and inventories the IT assets of the Association. Researchers available enhancements to the IT business systems that will promote operational and cost efficiencies in delivering credit and related services of the association. Performs installation and maintenance of IT hardware and software resources, as well as providing end user support. Maintains records and containing information regarding incident resolution and support procedures. Offers support and training to association employees in the use of Computer hardware and/or software. Acts as a liaison between association employees and FCBT or other providers of IT training or services. Assists senior-level staff or management in implementing and enforcing IT security policy and procedures. Assists IT Support Manager, IT Operations Manager, and IT Compliance Officer in performing disaster recovery planning and testing and performs data retention/recovery tasks. Responsible for all Association mobile device support. Implements office installations, moves, rewires, changes at the direction of the IT Support Manager. PREFERRED SKILLS:
General knowledge of business systems software applications. Specialized knowledge of computer and network hardware, operating systems to include Windows 10, Windows 11, Windows Server, and Microsoft Office applications. Skill in problem-solving including problem identification, fact finding, research, analysis, and solution development. Ability to train users with basic network and business applications. At the discretion of CFC, position may be offered at alternate titles and other business experience may be considered relevant. AA/EOE/M/F/D/V; Full description available on request.
Equal Opportunity Statement Capital Farm Credit is committed to creating a diverse and inclusive workplace. The position title and requirements may be adjusted based on the candidate's experience and qualifications. We welcome applicants of all backgrounds and do not discriminate based on race, color, gender, religion, national origin, disability, veteran status, or any other protected status. A full job description is available upon request.
Category:
Information Technology , Support Services experience level:
Mid Level job Type:
Full-Time , Information Technology , Sales and Customer Relationships
We seek highly motivated and engaged people who foster the core values behind who we are, how we work and how we treat others - with commitment, trust and value and family-like respect and appreciation. Capital Farm Credit works diligently to ensure we provide our full-time employees with a market-based compensation program including competitive salary, employee benefits, participation in an attractive goals-based incentive program, and development opportunities. As a customer-owned cooperative, our compensation and benefit programs are designed to align the success of our members with the employee's success.
Our comprehensive benefit program includes, but is not limited to:
An outstanding company-wide incentive program Accommodating and flexible vacation and sick leave 10-12 paid holidays 401(k) plan with up to a 9% employer contribution/match Affordable health, dental, and vision plans 8 weeks of paid parental leave Employer paid life insurance and disability Tuition reimbursement Up to $400/year wellness reimbursement EDUCATION REQUIREMENT:
Associate's degree in management information systems or related field or equivalent experience. JOB REQUIREMENTS:
Five (5) to seven (7) years' experience maintaining and deploying Information Technology systems. Experience must include troubleshooting information technology systems, providing end user support, and help desk operations. FUNCTIONS:
Supports Association staff with IT related incidents over the phone or by traveling to the branch location at the direction of the Dir IT Infrastructure & Supp. Manages, maintains, and inventories the IT assets of the Association. Researchers available enhancements to the IT business systems that will promote operational and cost efficiencies in delivering credit and related services of the association. Performs installation and maintenance of IT hardware and software resources, as well as providing end user support. Maintains records and containing information regarding incident resolution and support procedures. Offers support and training to association employees in the use of Computer hardware and/or software. Acts as a liaison between association employees and FCBT or other providers of IT training or services. Assists senior-level staff or management in implementing and enforcing IT security policy and procedures. Assists IT Support Manager, IT Operations Manager, and IT Compliance Officer in performing disaster recovery planning and testing and performs data retention/recovery tasks. Responsible for all Association mobile device support. Implements office installations, moves, rewires, changes at the direction of the IT Support Manager. PREFERRED SKILLS:
General knowledge of business systems software applications. Specialized knowledge of computer and network hardware, operating systems to include Windows 10, Windows 11, Windows Server, and Microsoft Office applications. Skill in problem-solving including problem identification, fact finding, research, analysis, and solution development. Ability to train users with basic network and business applications. At the discretion of CFC, position may be offered at alternate titles and other business experience may be considered relevant. AA/EOE/M/F/D/V; Full description available on request.
Equal Opportunity Statement Capital Farm Credit is committed to creating a diverse and inclusive workplace. The position title and requirements may be adjusted based on the candidate's experience and qualifications. We welcome applicants of all backgrounds and do not discriminate based on race, color, gender, religion, national origin, disability, veteran status, or any other protected status. A full job description is available upon request.
Category:
Information Technology , Support Services experience level:
Mid Level job Type:
Full-Time , Information Technology , Sales and Customer Relationships