Eurofins USA Clinical Diagnostics
Client Engagement Specialist
Eurofins USA Clinical Diagnostics - Fairfield, Ohio, United States, 45014
Work at Eurofins USA Clinical Diagnostics
Overview
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Overview
Job Description
The Client Engagement Specialist provides an exceptional experience to our corporate partners and distributor customers. Operating with accuracy and integrity, the Client Engagement Specialist serves to execute tactical client needs expeditiously. They work to ensure the successful delivery of services to clients and their customers.
This position reports to the Client Success Manager and is responsible for responding to service and sales calls, e-mails, and faxes from our clients. Successful candidates have the ability to listen attentively to callers, understand their needs, and offer the most appropriate and beneficial services.
**
Essential Duties: ** ****
Answer 75+ phone calls from accounts daily
Respond to email inquiries in a professional and timely manner
Make outbound phone calls to alert accounts of challenges with cases
Effectively triage and support inquiries related to sample status, turnaround time, redraws, payments, portal access, and supplies.
Correspond with clients on helps and case adjustments to verify or obtain missing information
Quality check daily cases to ensure the appropriate fees were assigned
Troubleshoot issues and work with internal and external groups to quickly implement effective solutions, while minimizing any possible disruption to program operations
Meticulously communicate through resolution when resolving client concerns and/or escalate issues to the Client Success Manager appropriately.
Scheduling support for Immigration Cases
Take initiative to help team members when needed
Follow DDC procedures and guidelines to ensure that DDC’s services are offered in a manner consistent with our mission and vision statements.
Work effectively with their teammates, manager, and other departments
Qualifications: Qualifications
** _Knowledge, Skills, & Abilities: _**
High school diploma/GED required
3+ years of experience in customer service
Comfortable with Microsoft Office (Word, Excel, Teams, Outlook, etc.)
Strong administrative skills to keep each account needs organized and tracked appropriately
Strong written communication skills including proper email etiquette and formatting
Excellent active listening skills
Ability to establish trust and collaborate with others
Strong verbal communication skills including empathy, ownership, and the ability to de-escalate
Knowledge of DNA or diagnostic testing is preferred
Self-motivated and able to work with minimal supervision
Team player mentality and excellent problem-solving skills
Additional Information
Pay $16.00-17.75/hour (depending on experience)
Position works onsite at 1 DDC Way, Fairfield, OH 45014
Training Schedule:
Monday - Friday, 9:00am - 5:30pm
Post-Training Schedule:
Monday - Friday, 8:30am - 5:30pm
Eurofins USA Clinical Diagnostics is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.
The Client Engagement Specialist provides an exceptional experience to our corporate partners and distributor customers. Operating with accuracy and integrity, the Client Engagement Specialist serves to execute tactical client needs expeditiously. They work to ensure the successful delivery of services to clients and their customers.
This position reports to the Client Success Manager and is responsible for responding to service and sales calls, e-mails, and faxes from our clients. Successful candidates have the ability to listen attentively to callers, understand their needs, and offer the most appropriate and beneficial services.
**
Essential Duties: ** ****
Answer 75+ phone calls from accounts daily
Respond to email inquiries in a professional and timely manner
Make outbound phone calls to alert accounts of challenges with cases
Effectively triage and support inquiries related to sample status, turnaround time, redraws, payments, portal access, and supplies.
Correspond with clients on helps and case adjustments to verify or obtain missing information
Quality check daily cases to ensure the appropriate fees were assigned
Troubleshoot issues and work with internal and external groups to quickly implement effective solutions, while minimizing any possible disruption to program operations
Meticulously communicate through resolution when resolving client concerns and/or escalate issues to the Client Success Manager appropriately.
Scheduling support for Immigration Cases
Take initiative to help team members when needed
Follow DDC procedures and guidelines to ensure that DDC’s services are offered in a manner consistent with our mission and vision statements.
Work effectively with their teammates, manager, and other departments
Qualifications: Qualifications
** _Knowledge, Skills, & Abilities: _**
High school diploma/GED required
3+ years of experience in customer service
Comfortable with Microsoft Office (Word, Excel, Teams, Outlook, etc.)
Strong administrative skills to keep each account needs organized and tracked appropriately
Strong written communication skills including proper email etiquette and formatting
Excellent active listening skills
Ability to establish trust and collaborate with others
Strong verbal communication skills including empathy, ownership, and the ability to de-escalate
Knowledge of DNA or diagnostic testing is preferred
Self-motivated and able to work with minimal supervision
Team player mentality and excellent problem-solving skills
Additional Information
Pay $16.00-17.75/hour (depending on experience)
Position works onsite at 1 DDC Way, Fairfield, OH 45014
Training Schedule:
Monday - Friday, 9:00am - 5:30pm
Post-Training Schedule:
Monday - Friday, 8:30am - 5:30pm
Eurofins USA Clinical Diagnostics is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.