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The Village was one of the first agencies in the country to provide homes for neglected children. Today, we continue to achieve our mission “to build a community of strong, healthy families who protect and nurture children” by providing a full range of behavioral health, early childhood and youth development, substance use treatment and support services for children, adults and families in the Greater Hartford, Connecticut region. Named a Connecticut Top Workplace for five consecutive years with national distinction for workplace culture and diversity, equity and inclusion practices, you can be sure you’re joining an organization that’s just as committed to your success as we are to those we serve. JOB SUMMARY The Community and Family Services Director provides leadership, quality assurance management and coordination of program services. Cultivates a culture of collaboration and innovation for the organization through collaborations within and outside The Village. Creates sustainable next steps for program/s. KEY RESPONSIBILITIES Thought leader and partner in creating multiple Village programs. Integrates and creates efficiencies within and outside organizations. Engages in data driven decision making, management, quality improvement and planning, as well as ensures high quality in databases. Works with leadership and all stakeholders to position services effectively. Collaboratively develops and monitors work plans to meet programmatic goals and objectives. Works with stakeholders to track activities and outcomes, as well as monitors collaborations and work agreements. Works with multiple programs to ensure integration of services and development of a system of support. Creates reports that support the continuous improvement of services. Ensures and maintains continuous communication. Leads or contributes to writing funder reports, grant applications and agency policies and protocols. Facilitates inter-agency meetings and provides training/education both internally and externally. Manages the process and protocols for new referrals. Responsible for the onboarding, orientation to agency and program for new staff. Monitors staff performance, including completion of all requisite documentation standards and ensuring corrective action if needed. Works as a team member with other clinical, community and administrative staff to respond to client and programmatic needs. Collaborates with other program and agency staff to ensure integration of services and development of system of care. Partners with supervisor to identify areas and develop plans for professional growth. Partners with other community or clinical programs and staff to identify and develop approaches to address clients’ unmet needs or service gaps. Contributes to agency organizational life by participating in agency wide task forces, committees, or problem-solving teams as appropriate. Contributes to agency visibility and development of community linkages by representing The Village in community groups or committees as requested. Responsible for the supervision of program staff and others as assigned. Responsible for hiring, training and performance management of assigned programs. Maintains close working relationships with stakeholders and donors. Experience and Skills

EDUCATION Master’s in social work, non-profit management, social services/human services, public policy, child and family development or other related fields required. EXPERIENCE Early Childhood experience preferred. Must have significant experience with managing human service programs that support populations served by the Village. Must have at least 3 years supervisory/management experience. Ability to lead and manage multiple programs and adapt supervisory style to support the professional. Ability to interact effectively with diverse groups, such as government, organizational and faith community leaders and members. Expected to have knowledge of the Greater Hartford community, including its institutions and the municipality. Understanding of budgets and financial reports and strong organizational and writing skills required. Proficient with word processing and spreadsheet applications. Possess solid general computer skills, including ability to work in a Windows XP environment. Familiarity with specific applications used by the Village a plus. Commitment to cultural diversity and demonstration of service effectiveness. Physically able to perform the essential functions of the position, with or without reasonable accommodations, including ability to travel to various sites throughout greater Hartford. Must be patient, empathic, and show good judgment in pressured situations. Cultural Competency: Familiarity, sensitivity, and/or experience working with diverse populations; Bilingual/bicultural skills preferred. As a Village employee, you should feel confident that your health and well-being is one of our highest priorities. We offer eligible employees and their dependents comprehensive, flexible benefits. Learn more about our benefits .

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