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Millennium Corporation is hiring a Computer Support Specialist in Albuquerque, New Mexico. Qualified candidates must have an active Secret Clearance.

• Deliver IT technical support to end users to ensure proper configuration, installation, and maintenance of data input/output devices including laptops/tablets/workstations, mobile devices, VOIP devices, monitors, printers, scanners, copiers, cabling, external data storage devices, and network interface devices.
• Provide timely restorative and proper maintenance of laptops/tablets/workstations and peripheral devices.
• Provide recommendations on lifecycle replacement of equipment and manage full-asset management lifecycle from acquisition to disposition company policies.
• Assume the responsibility for day-to-day logistics of deploying integrated solutions, including scheduling, provisioning, imaging, patching, securing, sanitizing, testing, tracking, distribution, storage, and transportation of assets.
• Provide support for company-approved training for new technology deployment at CONUS and OCONUS locations.
• Identify, log, and track user issues, software conflicts, and hardware device conflicts through the IT incident ticketing system; provide resolution and/or escalate for assistance.
• Provide desk-side technical support services that require technical support or root cause determination that exceeds Tier 1/2 support capabilities.
• Provide day-to-day technical guidance and desk-side support technical assistance to team members.
• Update and maintain a knowledge base for investigating, diagnosing, and resolving incidents when applicable.

Requirements:

• Must have an active Secret Clearance
• 6 years of experience and an Associate’s degree or higher (8 years of experience for those without a college degree)
• Possess any of the following certifications that are 8570 compliant: A+ CE, Network+ CE, SSCP, or CCNA-Security