CoxHealth Contact Center Specialist - Contact Services
CoxHealth - Springfield, Missouri, us, 65897
Work at CoxHealth
Overview
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Overview
No cost eCare visits Employer-provided mental health services for employees and eligible family members
Retirement with employer match up to 5% Tuition discounts and reimbursement available for continuing your education CoxHealth Fitness Center and Child Care discounts Opportunity to earn referral bonuses per hire for certain positions Job Summary
The Contact Center Specialist II is responsible for managing interactions with consumers to ensure high level of customer service. Key responsibilities include answering consumer inquires, directing them to the appropriate department, centralized scheduling services for clinics, and other duties related to ensure patients can easily access their provider(s). Job Requirements
Education
Required: High school diploma or Equivalent
Experience
Required: 1-year customer service experience and/or competency completed in Contact Center Specialist I role for a minimum of 6 months or equivalent skills. Preferred: 2+ year customer service experience, healthcare experience, and/or call center experience
Skills
Strong customer services skills that demonstrate empathy, kindness, safety, and compassion Problem solving skills to analyze and respond to consumer inquires Ability to work independently and as a member of a team Possess excellent time management skills Professional written and verbal communication skills Proficient in Microsoft Office Programs as well as healthcare related programs Ability to multi-task, manage call volume and prioritize patient needs Ability to make timely decisions and provide best possible outcome Competency in required skills as a Contact Center Specialist I or equivalent skills
Licensure/Certification/Registration
N/A