Fontainebleau Miami Beach
Convention Services | Event Services Manager
Fontainebleau Miami Beach - Miami Beach, Florida, us, 33119
Work at Fontainebleau Miami Beach
Overview
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Overview
"IF YOU CREATE THE STAGE SETTING AND IT IS GRAND, EVERYONE WHO ENTERS WILL PLAY THEIR PART."
Morris Lapidus A spectacular blend of Golden Era glamour and modern luxury, Fontainebleau today reinvents the original vision of legendary architect Morris Lapidus - a stage where everyone plays their unique part. At Fontainebleau, striking design, contemporary art, music, fashion, and technology merge into a vibrant new guest experience. Guests are invited to enter a world where they can play, shop, dine, spa, meet, or simply relax—however they define a perfect day. Situated on oceanfront Collins Avenue in the heart of Millionaire's Row, Fontainebleau Miami Beach is one of the most historically and architecturally significant hotels on Miami Beach. Opened in 1954 and designed by Morris Lapidus, it was the most luxurious hotel on Miami Beach and is considered the most significant building of Lapidus' career. The Convention Operations Manager acts as the liaison for the convention meeting planner immediately after the pre-con meeting concludes and the Banquet Event Orders are updated with all revisions from the client review. The Convention Operations Manager owns the convention and coordinates the daily operations of the conference for the Catering and Convention Services division, communicating all updates and logistics to the operating departments throughout the hotel. Examples of Duties include, but are not limited to: Leading and managing the operational aspects of the conference, ensuring all bookings are delivered to a high standard and meet budget, performance, quality, and guest satisfaction targets. Managing elements of the department budget and supporting the Business Development and Catering & Services teams in achieving sales and satisfaction goals via surveys. Making day-to-day operational decisions impacting the client/guest experience and delivering services within financial guidelines and procedures. Monitoring customer functions, spending the majority of each day interacting with meeting professionals and attendees to ensure satisfaction. Reviewing all relevant communications, Daily Event Lists, Group Resumes, and Banquet Event Orders. Ensuring smooth operation of all events by collaborating with supporting departments for efficiency. Meeting with Meeting Professionals/Managers before events to verify meeting specifications. Inspecting and detailing meeting rooms/function spaces prior to each event, making necessary adjustments. Coordinating with all operating departments to ensure top-quality service. Performing other related duties as assigned. Demonstrating strong organizational and problem-solving skills. Developing professional relationships with vendors, guests, and staff. Communicating effectively and maintaining positive working relationships. Ability to multi-task, work independently, and maintain a positive attitude in a busy environment. Minimum of two years of experience in Convention Services, Catering, or hotel operations, preferably in a large convention hotel. Bachelor's Degree in Hospitality Management, Administration, or related discipline is preferred.
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Morris Lapidus A spectacular blend of Golden Era glamour and modern luxury, Fontainebleau today reinvents the original vision of legendary architect Morris Lapidus - a stage where everyone plays their unique part. At Fontainebleau, striking design, contemporary art, music, fashion, and technology merge into a vibrant new guest experience. Guests are invited to enter a world where they can play, shop, dine, spa, meet, or simply relax—however they define a perfect day. Situated on oceanfront Collins Avenue in the heart of Millionaire's Row, Fontainebleau Miami Beach is one of the most historically and architecturally significant hotels on Miami Beach. Opened in 1954 and designed by Morris Lapidus, it was the most luxurious hotel on Miami Beach and is considered the most significant building of Lapidus' career. The Convention Operations Manager acts as the liaison for the convention meeting planner immediately after the pre-con meeting concludes and the Banquet Event Orders are updated with all revisions from the client review. The Convention Operations Manager owns the convention and coordinates the daily operations of the conference for the Catering and Convention Services division, communicating all updates and logistics to the operating departments throughout the hotel. Examples of Duties include, but are not limited to: Leading and managing the operational aspects of the conference, ensuring all bookings are delivered to a high standard and meet budget, performance, quality, and guest satisfaction targets. Managing elements of the department budget and supporting the Business Development and Catering & Services teams in achieving sales and satisfaction goals via surveys. Making day-to-day operational decisions impacting the client/guest experience and delivering services within financial guidelines and procedures. Monitoring customer functions, spending the majority of each day interacting with meeting professionals and attendees to ensure satisfaction. Reviewing all relevant communications, Daily Event Lists, Group Resumes, and Banquet Event Orders. Ensuring smooth operation of all events by collaborating with supporting departments for efficiency. Meeting with Meeting Professionals/Managers before events to verify meeting specifications. Inspecting and detailing meeting rooms/function spaces prior to each event, making necessary adjustments. Coordinating with all operating departments to ensure top-quality service. Performing other related duties as assigned. Demonstrating strong organizational and problem-solving skills. Developing professional relationships with vendors, guests, and staff. Communicating effectively and maintaining positive working relationships. Ability to multi-task, work independently, and maintain a positive attitude in a busy environment. Minimum of two years of experience in Convention Services, Catering, or hotel operations, preferably in a large convention hotel. Bachelor's Degree in Hospitality Management, Administration, or related discipline is preferred.
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