Customer and Operations Support Specialist
BPS Bioscience - San Diego
Work at BPS Bioscience
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Overview
Customer and Operations Support Specialist Join to apply for the Customer and Operations Support Specialist role at BPS Bioscience Inc. Job Overview The Customer and Operations Support role is crucial in ensuring customer satisfaction by addressing inquiries related to product specifications, availability, and stock levels. Responsibilities include providing essential documentation, managing inventory, and supporting operational tasks to maintain workflow efficiency and high-quality standards. The ideal candidate is detail-oriented, possesses strong communication skills, and can manage multiple tasks effectively. Proactivity in addressing customer needs and supporting the operations team is essential for seamless workflow and excellent service. Responsibilities Respond to customer inquiries regarding product specifications, availability, and stock levels. Provide requested documentation such as datasheets, COA, MSDS. Inventory OEM products by stocking and cataloging according to standards. Perform quality checks on stored inventory and update systems accordingly. Review backorder logs to determine if new production is needed. Monitor production and request QC testing as necessary. Assist as a backup to the operations support specialist. Support basic lab work such as aliquoting, dilutions, and lyophilizing as needed. Monitor and update Labguru work order errors. Distribute documentation and shipment info for international shipments. Print or request datasheets for all orders and include them with outgoing shipments. Update production flowcharts for backorders, stock, kits, and R&D products. Requirements Bachelor’s degree in science with 2 years of related experience. Proficiency with Microsoft Office Suite (Excel, Outlook, Word). Strong communication, organizational, and time management skills. Detail-oriented with excellent record-keeping abilities. Efficient multitasker, capable of working independently or in small teams. Good time management and ability to follow instructions accurately. Benefits 401k with 4% company match Medical, Dental, Vision insurance Vacation and paid holidays Quarterly company lunches BPS Bioscience is an equal opportunity employer, committed to diversity and inclusion. Additional Details Seniority level: Entry level Employment type: Full-time Job function: Other This job posting is active and accepting applications. #J-18808-Ljbffr