Minnesota Careers
Customer Service Specialist Intermediate
Minnesota Careers - Mankato, Minnesota, United States, 56006
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Overview
Job Details
Working Title: Front Office Staff (SA25056) Job Class: Customer Service Specialist, Intermediate Agency: Minnesota State University, Mankato Job ID : 85125 Location : Mankato Telework Eligible : No Full/Part Time : Full-Time Regular/Temporary : Unlimited Who May Apply : Open to all qualified job seekers Date Posted : 03/25/2025 Closing Date : 03/31/2025 Hiring Agency/Seniority Unit : MN St Colleges & Universities / Mankato State Univ-AFSCME Division/Unit : MnSCU Mankato SU / MnSCU MAN Classified E-H Appointment Type : Unlimited, Full-time (.75 FTE) Work Shift/Work Hours : Academic Year: 8:00 a.m. - 4:30 p.m. Summer Hours: 8:00 a.m. - 2:00 p.m. Days of Work : Academic Year: Monday - Friday Summer Hours: Tuesday - Thursday Travel Required : No Salary Range:
$20.45 - $27.12 / hourly; $42,699 - $56,626 / annually Classified Status : Classified Bargaining Unit/Union : 206 - Clerical/AFSCME Work Area : Student Health Services FLSA Status : Nonexempt Designated in Connect 700 Program for Applicants with Disabilities : Yes The work you'll do is more than just a job.
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
Job Summary
This position exists to be the first point of contact for students utilizing Student Health Services. The individual must be knowledgeable, professional, and able to work with a medical team, provide basic care, and educate students on managing their own health care.
Minimum Qualifications
Specialized terminology- specialized medical terminology skills, including training or experience with medical claims documentation. Ability to learn, understand, and apply skills as a Patient Care Assistant as part of specialized medical terminology within three months of hire. Word Processing skills sufficient to prepare memos, reports, invoices, financial statements, and other documents. Skills sufficient to modify, develop, and update spreadsheets. Customer Service Skills (phone, in person) sufficient to respond to e-mail, telephone, and in-person questions, inquiries, and requests in a timely, professional manner. Data entry skills sufficient to enter data into forms, spreadsheets, etc. Application Details
How to Apply
To view the full job posting and to apply please go to: https://minnstate.wd1.myworkdayjobs.com/en-US/Minnesota_State_Careers/details/Customer-Service-Specialist--Intermediate---Front-Office-Staff--SA25056-_JR0000002057 .
Contact
If you have questions about this position, contact Lacie Mitchell-Garza at lacie.mitchell-garza@mnsu.edu or 507-389-1065 .
To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Lacie Mitchell-Garza at lacie.mitchell-garza@mnsu.edu .
About Minnesota State University, Mankato
More than 1600 talented faculty, staff, and 1600 student employees with a wide variety of skills and backgrounds, support university operations every day. Our faculty and staff enjoy excellent benefits, a team environment and challenging careers. As an affirmative action/equal opportunity institution, we are committed to supporting the continued growth of our diverse community.
Destination 2030 , the University's strategic plan announced by President Edward Inch in August 2023, commits the University to making transformative strides in four main areas: being a lifelong provider of access to an equitable and affordable education; being a leader in transformational learning generating inspired action; being a nimble and innovative steward of resources; and being a community of care built upon diversity, inclusion, and belonging.
Working together to improve the state we love.
What do Minnesota's State employees have in common?
A sense of purpose in their work Connection with their coworkers and communities Opportunities for personal and professional growth Benefits
As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.
Your benefits may include:
Paid vacation and sick leave 12 paid holidays each year Low-cost medical, dental, vision, and prescription drug plans
Fertility care, including IVF Diabetes care Dental and orthodontic care for adults and children
6 weeks paid leave for parents of newborn or newly adopted children Pension plan that provides income when you retire (after working at least three years) Employer paid life insurance to provide support for your family in the event of death Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury Tax-free expense accounts for health, dental, and dependent care Resources that provide support and promote physical, emotional, social, and financial well-being Support to help you reach your career goals:
Training, classes, and professional development Tuition reimbursement Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov ) Employee Assistance Program (EAP) for work/life support:
A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care
Programs, resources and benefits eligibility varies
based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.
Other Information
Employment information for this position can be found in its collective bargaining agreement or its plan document at http://mn.gov/mmb/employee-relations/labor-relations/Labor/ .
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota State is an equal opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status. We also take the opportunity to recognize that we live, work, and learn in the homeland of the Dakota people, whose language frames our name - Minnesota State University, Mankato.
Working Title: Front Office Staff (SA25056) Job Class: Customer Service Specialist, Intermediate Agency: Minnesota State University, Mankato Job ID : 85125 Location : Mankato Telework Eligible : No Full/Part Time : Full-Time Regular/Temporary : Unlimited Who May Apply : Open to all qualified job seekers Date Posted : 03/25/2025 Closing Date : 03/31/2025 Hiring Agency/Seniority Unit : MN St Colleges & Universities / Mankato State Univ-AFSCME Division/Unit : MnSCU Mankato SU / MnSCU MAN Classified E-H Appointment Type : Unlimited, Full-time (.75 FTE) Work Shift/Work Hours : Academic Year: 8:00 a.m. - 4:30 p.m. Summer Hours: 8:00 a.m. - 2:00 p.m. Days of Work : Academic Year: Monday - Friday Summer Hours: Tuesday - Thursday Travel Required : No Salary Range:
$20.45 - $27.12 / hourly; $42,699 - $56,626 / annually Classified Status : Classified Bargaining Unit/Union : 206 - Clerical/AFSCME Work Area : Student Health Services FLSA Status : Nonexempt Designated in Connect 700 Program for Applicants with Disabilities : Yes The work you'll do is more than just a job.
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
Job Summary
This position exists to be the first point of contact for students utilizing Student Health Services. The individual must be knowledgeable, professional, and able to work with a medical team, provide basic care, and educate students on managing their own health care.
Minimum Qualifications
Specialized terminology- specialized medical terminology skills, including training or experience with medical claims documentation. Ability to learn, understand, and apply skills as a Patient Care Assistant as part of specialized medical terminology within three months of hire. Word Processing skills sufficient to prepare memos, reports, invoices, financial statements, and other documents. Skills sufficient to modify, develop, and update spreadsheets. Customer Service Skills (phone, in person) sufficient to respond to e-mail, telephone, and in-person questions, inquiries, and requests in a timely, professional manner. Data entry skills sufficient to enter data into forms, spreadsheets, etc. Application Details
How to Apply
To view the full job posting and to apply please go to: https://minnstate.wd1.myworkdayjobs.com/en-US/Minnesota_State_Careers/details/Customer-Service-Specialist--Intermediate---Front-Office-Staff--SA25056-_JR0000002057 .
Contact
If you have questions about this position, contact Lacie Mitchell-Garza at lacie.mitchell-garza@mnsu.edu or 507-389-1065 .
To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Lacie Mitchell-Garza at lacie.mitchell-garza@mnsu.edu .
About Minnesota State University, Mankato
More than 1600 talented faculty, staff, and 1600 student employees with a wide variety of skills and backgrounds, support university operations every day. Our faculty and staff enjoy excellent benefits, a team environment and challenging careers. As an affirmative action/equal opportunity institution, we are committed to supporting the continued growth of our diverse community.
Destination 2030 , the University's strategic plan announced by President Edward Inch in August 2023, commits the University to making transformative strides in four main areas: being a lifelong provider of access to an equitable and affordable education; being a leader in transformational learning generating inspired action; being a nimble and innovative steward of resources; and being a community of care built upon diversity, inclusion, and belonging.
Working together to improve the state we love.
What do Minnesota's State employees have in common?
A sense of purpose in their work Connection with their coworkers and communities Opportunities for personal and professional growth Benefits
As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.
Your benefits may include:
Paid vacation and sick leave 12 paid holidays each year Low-cost medical, dental, vision, and prescription drug plans
Fertility care, including IVF Diabetes care Dental and orthodontic care for adults and children
6 weeks paid leave for parents of newborn or newly adopted children Pension plan that provides income when you retire (after working at least three years) Employer paid life insurance to provide support for your family in the event of death Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury Tax-free expense accounts for health, dental, and dependent care Resources that provide support and promote physical, emotional, social, and financial well-being Support to help you reach your career goals:
Training, classes, and professional development Tuition reimbursement Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov ) Employee Assistance Program (EAP) for work/life support:
A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care
Programs, resources and benefits eligibility varies
based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.
Other Information
Employment information for this position can be found in its collective bargaining agreement or its plan document at http://mn.gov/mmb/employee-relations/labor-relations/Labor/ .
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota State is an equal opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status. We also take the opportunity to recognize that we live, work, and learn in the homeland of the Dakota people, whose language frames our name - Minnesota State University, Mankato.