Vitality Group Inc.
Customer Service Support Specialist
Vitality Group Inc. - Chicago, Illinois, United States, 60290
Work at Vitality Group Inc.
Overview
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Overview
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This range is provided by Vitality Group Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$47,840.00/yr - $47,840.00/yr Job Purpose
We are looking for a Customer Service Support Specialist who will be responsible for providing excellent customer service support by quickly and accurately processing and directing submissions sent verbally and electronically.
Areas of responsibility may include but not limited to:
Manage escalated Inquiries from Customer Care and Administration agents Ensure Rapid Response and Resolution of escalated inquiries are achieved Maintain and continue to develop knowledge of The Vitality Group's program, and identify areas to improve to help better our members experience Receive inbound calls directly from members in a backup capacity to the Call Center Manage the escalated service concerns received from brokers, employer contacts or account managers and responds to those contacts regarding their escalated concerns Communicate verbally and/or in writing to both internal and external clients. Key components of effective communication will include: understanding your audience including how much detail they will or will not need; communicating at the appropriate level to include proper positioning of information being presented and understanding the impact of the information you are sharing Anticipate and prepare (in advance if possible) for the next questions the audience (client, broker, internal or other external contact) will ask Submit requests to the proper department to prevent re-occurring issues and recommend improvements in the process and procedure Track, analyze and report on improvements of certain processes to avoid potential service issues by devising resolutions to correct these processes: such as timely member adds, following up on escalated claims issues Communicate within operations issues and or concerns that may arise, this includes loading tickets to ensure system related issues are addressed Educate clients on the program as well as navigation of the website Capture events submitted manually and electronically Attend and or present at client events which may include travel Create a "we care" atmosphere Other duties as assigned
Pay $23.00/hour
Requirements
BA or BS degree or preferred 2-3 years Customer Service experience Health or Wellness related background preferred Strong analytical and PC skills Ability to handle multiple priorities in a fast-paced work environment Self-starter with the ability to achieve results
Knowledge:
Excellent written and oral communication skills Strong organization, communication and problem-solving skills Customer focused and responsive Highly motivated and energetic professional who enjoys working in an entrepreneurial, fast-growing environment
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Parental Leave
Short Term & Long Term Disability
Hybrid Work
Catered Food & Snacks
Wellness Resources Seniority level
Seniority level Associate Employment type
Employment type Full-time Job function
Job function Customer Service Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Vitality Group Inc. by 2x Get notified about new Customer Service Support Specialist jobs in
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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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$47,840.00/yr - $47,840.00/yr Job Purpose
We are looking for a Customer Service Support Specialist who will be responsible for providing excellent customer service support by quickly and accurately processing and directing submissions sent verbally and electronically.
Areas of responsibility may include but not limited to:
Manage escalated Inquiries from Customer Care and Administration agents Ensure Rapid Response and Resolution of escalated inquiries are achieved Maintain and continue to develop knowledge of The Vitality Group's program, and identify areas to improve to help better our members experience Receive inbound calls directly from members in a backup capacity to the Call Center Manage the escalated service concerns received from brokers, employer contacts or account managers and responds to those contacts regarding their escalated concerns Communicate verbally and/or in writing to both internal and external clients. Key components of effective communication will include: understanding your audience including how much detail they will or will not need; communicating at the appropriate level to include proper positioning of information being presented and understanding the impact of the information you are sharing Anticipate and prepare (in advance if possible) for the next questions the audience (client, broker, internal or other external contact) will ask Submit requests to the proper department to prevent re-occurring issues and recommend improvements in the process and procedure Track, analyze and report on improvements of certain processes to avoid potential service issues by devising resolutions to correct these processes: such as timely member adds, following up on escalated claims issues Communicate within operations issues and or concerns that may arise, this includes loading tickets to ensure system related issues are addressed Educate clients on the program as well as navigation of the website Capture events submitted manually and electronically Attend and or present at client events which may include travel Create a "we care" atmosphere Other duties as assigned
Pay $23.00/hour
Requirements
BA or BS degree or preferred 2-3 years Customer Service experience Health or Wellness related background preferred Strong analytical and PC skills Ability to handle multiple priorities in a fast-paced work environment Self-starter with the ability to achieve results
Knowledge:
Excellent written and oral communication skills Strong organization, communication and problem-solving skills Customer focused and responsive Highly motivated and energetic professional who enjoys working in an entrepreneurial, fast-growing environment
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Parental Leave
Short Term & Long Term Disability
Hybrid Work
Catered Food & Snacks
Wellness Resources Seniority level
Seniority level Associate Employment type
Employment type Full-time Job function
Job function Customer Service Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Vitality Group Inc. by 2x Get notified about new Customer Service Support Specialist jobs in
Chicago, IL . Customer Service Representative - State Farm Agent Team Member
Customer Support Product Support Consultant, gTech Ads
Customer Service Representative - Futures Clearing
Chicago, IL $75,000.00-$105,000.00 1 week ago Customer Support Representative-Hybrid in Chicago
Customer Service Representative - Phone and Chat - Chicago, IL
Remote Customer Support Rep - $60-$70k (SaaS Support, CRM)
Chicago, IL $60,000.00-$70,000.00 2 weeks ago Customer Service Representative - State Farm Agent Team Member
Berwyn, IL $55,000.00-$75,000.00 6 months ago Call Center Senior Representative (100% remote)
Chicago, IL $25,000.00-$50,000.00 2 hours ago Customer Service Representative - State Farm Agent Team Member
Chicago, IL $44,846.29-$47,088.60 6 days ago Entry Level Customer Service Representative(ASAP)
Customer Experience Representative, Advanced Services
Des Plaines, IL $45,000.00-$59,000.00 1 day ago Entry Level Customer Service Representative(ASAP)
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr