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This Management position is responsible for the day-to-day operations within a dedicated service line in a manner that supports exceptional patient care and promotes the achievement of business and financial goals. Oversees the daily clinical, financial, and administrative operations of the Practices and is responsible for the direct supervision of all support personnel. Provides leadership to facilitate and ensure high quality patient care, excellent customer service and patient access, timely and accurate billing services, and compliance with all regulatory and licensing standards. The Service Line Manager will work closely with the clinicians (physicians and APRNs) to ensure they are receiving adequate support to achieve practice goals and objectives. The Service Line Manager will oversee a service line staffing model, patient access, and will delegate operational and fiscal activities as appropriate. Responsible for maintaining the environment of care to Day Kimball Healthcare standards, and for the coordination of environmental and equipment maintenance and upkeep services. This position is responsible for the Practice’s billing, information technology system, and financial management functions. This position will collaborate with the Quality Improvement Director and Director of Operations for management of clinical issues including clinical staff oversight. SKILLS AND ABILITIES

Demonstrates leadership skills. Ability to manage multi-site operations; minimum of 30 FTE. Highly motivated with the ability to work in and foster a team environment. Ability to foster a cooperative work environment and resolve conflict when necessary. Ability to supervise and train employees including organizing, prioritizing, and scheduling work assignments. Possess strong analytical and financial analysis skills. Possess good organizational skills as well as establishing priorities. Possess good communication skills, both verbal and written. Delegate tasks effectively. Ability to deal sensitively and effectively with patient concerns. Ability to work under little or no supervision and able to follow directions with attention to detail and accuracy. Demonstrated knowledge in management theory and practice. Skills in examining and re-engineering operations. Skills in developing and implementing new strategies and procedures, including training staff and monitoring and improving staff performance. Exceptional technical skills including experience with Microsoft Office products and electronic health records. Ability to develop and maintain record-keeping systems and procedures. Demonstrated knowledge in third-party and Government payer and reimbursement regulations, including Medicare/Medicaid program requirements. QUALIFICATIONS

Education:

Bachelor’s degree in Business Administration, Management, Health Care or related field required; equivalent combination of education and experience directly related to the duties and responsibilities specified may be accepted. Experience:

Minimum of three to five years’ experience managing physician practices, including managing physician financial and productivity performances, setting customer service and quality standards, preparing physician schedules, and developing professional billing and coding workflows and forms. Proficiency in Microsoft computer software required. Knowledge of HIPAA and healthcare regulations. Practice management computer systems and financial reporting experience necessary. Day Kimball Healthcare

is a non-profit, integrated medical services provider comprised of Day Kimball Hospital, healthcare centers in Danielson, Dayville, Plainfield and Putnam, Day Kimball HomeCare, Hospice & Palliative Care of Northeastern CT, Day Kimball HomeMakers, and Day Kimball Medical Group. Its service area includes Northeast Connecticut as well as nearby Massachusetts and Rhode Island communities. Day Kimball Healthcare’s comprehensive network offers more than 1,400 employees including nearly 300 associated, highly-skilled physicians, surgeons, and specialists.

Its website is daykimball.org. Day Kimball Healthcare is an Affirmative Action / equal opportunity employer

committed to providing equal opportunity to all applicants for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other status protected under local, state, or federal laws.

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