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General Manager Position Profile Reports to:

EVP Operations, position is exempt Who We Are Hotels done differently. It’s not just a slogan or catchphrase, it is who we are in everything we do. We believe in the power of People, Place and Character; ensuring our properties are a place where individuals are valued and celebrated as a tribute to the neighborhoods and the people of the communities in which we operate; elevating our associates’ pride in who they are, where they live and who we serve. The Detroit Foundation Hotel has transformed the historic Detroit Fire Department Headquarters into a 100 room independent hotel that adds another piece to the ongoing Detroit renaissance puzzle. The hotel draws on the Motor-City's unparalleled past while proactively moving the city to its next incarnation as a national cultural, business and artistic touch-point. Featuring an inviting ground-floor restaurant, The Apparatus Room, the hotel partners with local distillers, brewers, farmers and other edible sundry purveyors to deliver an authentic Detroit experience. The hotel is managed by Aparium, which was founded in 2011, driven by the belief that all hospitality experiences should be fueled by the poetics of their surroundings. Aparium has grown into a new kind of hotel brand, one that ventures off the beaten path, both geographically and philosophically. It is a sophisticated hotel brand known for its singular ability to combine the business acumen of large hospitality companies with the charm of boutique hotels, bringing disparate forces together in bustling, smaller markets. Who You Are When Aparium speaks of "cultural fit" for a position, it is largely due to the psychographic or lifestyle of an individual. This need is unique to Aparium, as the personal interests and participation in an individual's community is critical to driving the company's translocal hospitality belief and operating principle. The key lifestyle components we expect of a General Manager for the hotel include the person's activities and interests. The traits for the General Manager that propel the company's culture of translocal hospitality, intuitive service, and collaborative spirit are the need to be

adventurous

- comfortable in seeking out new experiences, exploring the unknown and are unlikely to have a routine. They are

gregarious

by nature, demonstrating an extroverted personality; fueled by meeting new people, forming new partnerships and new experiences. They seek and initiate new relationships within the hotel and community and take a general interest in the personal stories of the individuals they meet and work with. Creating

harmonious

relationships by seeing the bumps in the road ahead of time, and taking precautions to steer around and resolve potential conflict with all stakeholders; partners within the community to establish mutually beneficial relationships; and can be chameleon and shape their style and presence to fit any situation and audience. Finally, they are

intelligent

– exhibiting emotional maturity and intellectual health to adapt to a variety of situations that may occur with the demands within the lifestyle of high-net-worth individuals. THE ROLE The General Manager has the responsibility to develop and drive the operating strategy for the hotel to ensure that it aligns with our company pillars of translocal hospitality, intuitive service, and collaborative culture. As the leader of the hotel, you are accountable for the guest experience, associate engagement, financial performance, and revenue generation, among other responsibilities. The General Manager actively participates in the operation – leads by example and inspects what they expect. The candidate’s personal priorities and preferences need to align to the demographic and psychographic of the guests of the hotel. What You Will Do Collaborate frequently with headquarters for support, clarification, direction, approval and potential risks; comfortable in leading through ambiguity to achieve certainty; ensure the balance of needs and direction between Aparium Management and Hotel Ownership. Take ownership of the short and long-term profitability of the hotel; although not required to be a financial genius, interpret a P&L fluently to understand what the needs are to drive top-line revenue and what costs to control to enhance GOP. Act as the mayor of the neighborhood and create relationships and connections within the local community by knowing every merchant, operator, and owner within the hotel’s vicinity; the GM is expected to participate in local boards, community service projects, and events which represent the translocal hospitality for the hotel. Attract and select the most qualified, on-brand talent; develop and coach associates for future advancement; and guide the executive team in their role and purpose in developing their people and identifying ways to improve the work environment through practices, tools and communication. Reinforce the company's Art+ Science ideologies to ensure the experiences of translocal hospitality, intuitive service, and collaboration are implemented and modeled by yourself and every leader of the hotel. Create a Food + Beverage driven environment, ensuring the hotel's restaurant concepts are in full force; partner closely with the leaders of Food + Beverage to ensure offerings are locally sourced and produced, of the highest quality and celebrate the locality of the hotel. Encourage employees to follow instincts and use their best judgment to create experiences for guests that are thoughtful and authentic; ensure associates are educated thoroughly on Aparium's Art+ Science methods; model and uphold Aparium standards consistently; and utilize guest feedback to improve service delivery. Believe in and exhibit the service chain profit theory and know that engaged employees create engaged and return guests; the GM responds urgently to Trip Advisor compliments and concerns and has a pulse on their level of engagement of the teams. Ensure they and their executive team achieve their quarterly incentive by driving the key metrics that make the hotel successful; the incentive is a balanced scorecard that ensures the components of people, product, and profit receive equal attention. Dive deep into the sales and marketing efforts by measuring the effectiveness of broad-based marketing plans and yield management efforts to diversify sources of revenue and maximize the number of market segments needed. Career Experiences You have been a previous General Manager in a full-service hotel for at least three (3) years within an upper-upscale or boutique-lifestyle company or property. You have worked for a boutique-style hotel company or independent hotel group, and may have led or participated in restaurant or hotel openings. Bachelor’s degree; or related relevant years of experience is required. Proficiency of the English language in reading, writing and verbal communication. Adaptable interpersonal skills to represent hotel to local stakeholders, ownership, opinion makers, business executives and employees. Comfortable in your own skin, know who you are and have a point of view and can articulate a perspective or opinion with substance and clarity. LEADERSHIP ATTRIBUTES Highly analytical in thought and recommendations; continually seek out the facts; can express a point of view without it being driven by an ego. Engages others in general conversation tactics to build rapport quickly; can lead and adapt communication and presentation tactics to engage the audience. Approaches fact finding and discovery missions in a collaborative effort; values input and experiences of others that creates additional insight to uncover deeper issues. Passionate in driving results of their effort and others; can influence others to take direction to execute on strategy through tactical methods. Comfortable in being a “general” in identifying strategic needs, yet can be a “soldier” to ensure the implementation of a strategic plan. Values the importance of making decisions with integrity, maintaining confidentiality across internal work groups and knows how to use discretion when appropriate. As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment, and a sense of belonging for all associates. We do not discriminate and believe every individual should be proud of who they are, and where they come from and take pride in who we serve. Aparium is an E-Verify employer. Seniority level

Mid-Senior level Employment type

Full-time Job function

Management and Manufacturing Industries

Hospitality

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