Credit Union of Colorado
Digital Product Owner
Credit Union of Colorado - Denver, Colorado, United States, 80285
Work at Credit Union of Colorado
Overview
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Overview
Remote Eligible: Hybrid
We offer a pay-for-performance compensation program including bonuses for all employees and a competitive benefits package. See
here
for a high-level overview of our benefits package and bonus offerings. General Purpose of the Position The Digital Services (product) Analyst role requires a high degree of collaboration with various departments and frontline employees to align product and digital service offerings with the needs of our members and organizational goals. As part of the Digital Services team, you will be managing the full life cycle of specific digital services applications. This includes closely managing vendor partnerships and the technical product management lifecycle, with a focus on member experiences and product iterative development. The role requires someone comfortable working with both highly technical and non-technical disciplines to transform digital application inputs and requirements into superior member experiences. The successful candidate will excel at analyzing, designing, testing, and implementing digital solutions that enable the organization to achieve its goals within our digital applications. Advocacy for the end-user experience is crucial, leveraging your knowledge to build and improve features. Overall, your mission will be to generate insights, make strategic recommendations to enhance our member experience, and develop and maintain the Digital Services owned product development roadmap. ESSENTIAL DUTIES AND RESPONSIBILITIES
(includes the following). May perform other duties as requested or assigned. Maintain a comprehensive digital product roadmap for Digital Services, ensuring alignment with both immediate and long-term business objectives. Manage digital products and vendor relationships, leveraging AI, automation, and personalization strategies to enhance member interactions and improve operational efficiency. Coordinates digital delivery channels with other channel stakeholders to provide members and future members with the best possible omnichannel experience. Coordinate and collaborate closely with business-line owners and their vendors, who provide services integrated with digital experiences, including middleware, account opening, payments, and member support. Support iterative release management, including working cross-functionally with vendors and stakeholders and integrating member feedback to ensure alignment of application design, features, and functions. Monitor system effectiveness and/or performance to determine any potential problems, report critical findings to peers and/or manager, and resolve issues. Review functionality changes and enhancements for each new digital banking, ticket management and self-service releases, including prior experience with software testing standards, practices, methods, and tools, as assigned. Leverage member and employee feedback, along with market trends, to optimize product processes and feature prioritization. Partner with vendors to understand product roadmaps, plan feature implementation, and assess opportunities and risks. Excellent planning, organization, and problem identification skills. Exceptional critical thinking skills, leveraging analytics, reporting, and analysis to make informed decisions. Have a passion for solving problems creatively and proactively takes initiative. Demonstrated business and technical acumen. Proven ability to work effectively on multiple tasks simultaneously. Ability to work in a fast-paced, collaborative, team-based environment. Requirements EDUCATION AND EXPERIENCE Bachelor’s Degree and a minimum of five (5) years of business analysis or product management experience with vendor partnerships. Experience working with and leveraging multiple data sources, preferably in a credit union or financial services environment. Experience in product and program planning, execution, and reporting. Strong skills in strategy, planning, and vendor partnerships. Demonstrated ability to translate end-user feedback into actionable outcomes within digital solutions. Excellent written and verbal communication and cross-functional teamwork skills. Preferred computer and software platforms include: Knowledge of basic web design, HTML, XML or like low-code product administration. Experience with prototyping, including sketching or using tools, including Visio, Mural or like. Experience in email marketing and consumer messaging utilizing message automation tools (ex. SendGrid). Twilio API experience/expertise in voice, text, chat, video, and email a plus. Zendesk ticket management or CRM experience a plus. Virtual assistance, chatbot and self-service automation tool and ownership. Financial Core System Management - Symitar/JHA/ProfitStars a plus. WORK ENVIRONMENT Standard office environment with some travel required to vendor or branch offices. Core Competencies MEMBER FOCUSED:
Creates trust by building relationships and actively discovers the right solutions for Members and peers. COOPERATION AND TEAMWORK:
Relates well to all kinds of people; builds appropriate rapport; works harmoniously with others. DECISION QUALITY:
Understands the member’s best interest is first; demonstrates decisions which are based on creating the best possible outcome for the member. PROBLEM SOLVING:
Uses rigorous logic and methods to solve difficult problems creating effective solutions. ACTION ORIENTED:
Pushes self and others to achieve the best possible results for the Member, organization, and employees. ADAPTABLE:
Learns on the fly; is a relentless, versatile and an active learner; open to change. INNOVATION:
A cultural mindset that supports new ideas, fosters experimentation, and drives continuous improvement to deliver member value. Credit Union of Colorado is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local laws.
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here
for a high-level overview of our benefits package and bonus offerings. General Purpose of the Position The Digital Services (product) Analyst role requires a high degree of collaboration with various departments and frontline employees to align product and digital service offerings with the needs of our members and organizational goals. As part of the Digital Services team, you will be managing the full life cycle of specific digital services applications. This includes closely managing vendor partnerships and the technical product management lifecycle, with a focus on member experiences and product iterative development. The role requires someone comfortable working with both highly technical and non-technical disciplines to transform digital application inputs and requirements into superior member experiences. The successful candidate will excel at analyzing, designing, testing, and implementing digital solutions that enable the organization to achieve its goals within our digital applications. Advocacy for the end-user experience is crucial, leveraging your knowledge to build and improve features. Overall, your mission will be to generate insights, make strategic recommendations to enhance our member experience, and develop and maintain the Digital Services owned product development roadmap. ESSENTIAL DUTIES AND RESPONSIBILITIES
(includes the following). May perform other duties as requested or assigned. Maintain a comprehensive digital product roadmap for Digital Services, ensuring alignment with both immediate and long-term business objectives. Manage digital products and vendor relationships, leveraging AI, automation, and personalization strategies to enhance member interactions and improve operational efficiency. Coordinates digital delivery channels with other channel stakeholders to provide members and future members with the best possible omnichannel experience. Coordinate and collaborate closely with business-line owners and their vendors, who provide services integrated with digital experiences, including middleware, account opening, payments, and member support. Support iterative release management, including working cross-functionally with vendors and stakeholders and integrating member feedback to ensure alignment of application design, features, and functions. Monitor system effectiveness and/or performance to determine any potential problems, report critical findings to peers and/or manager, and resolve issues. Review functionality changes and enhancements for each new digital banking, ticket management and self-service releases, including prior experience with software testing standards, practices, methods, and tools, as assigned. Leverage member and employee feedback, along with market trends, to optimize product processes and feature prioritization. Partner with vendors to understand product roadmaps, plan feature implementation, and assess opportunities and risks. Excellent planning, organization, and problem identification skills. Exceptional critical thinking skills, leveraging analytics, reporting, and analysis to make informed decisions. Have a passion for solving problems creatively and proactively takes initiative. Demonstrated business and technical acumen. Proven ability to work effectively on multiple tasks simultaneously. Ability to work in a fast-paced, collaborative, team-based environment. Requirements EDUCATION AND EXPERIENCE Bachelor’s Degree and a minimum of five (5) years of business analysis or product management experience with vendor partnerships. Experience working with and leveraging multiple data sources, preferably in a credit union or financial services environment. Experience in product and program planning, execution, and reporting. Strong skills in strategy, planning, and vendor partnerships. Demonstrated ability to translate end-user feedback into actionable outcomes within digital solutions. Excellent written and verbal communication and cross-functional teamwork skills. Preferred computer and software platforms include: Knowledge of basic web design, HTML, XML or like low-code product administration. Experience with prototyping, including sketching or using tools, including Visio, Mural or like. Experience in email marketing and consumer messaging utilizing message automation tools (ex. SendGrid). Twilio API experience/expertise in voice, text, chat, video, and email a plus. Zendesk ticket management or CRM experience a plus. Virtual assistance, chatbot and self-service automation tool and ownership. Financial Core System Management - Symitar/JHA/ProfitStars a plus. WORK ENVIRONMENT Standard office environment with some travel required to vendor or branch offices. Core Competencies MEMBER FOCUSED:
Creates trust by building relationships and actively discovers the right solutions for Members and peers. COOPERATION AND TEAMWORK:
Relates well to all kinds of people; builds appropriate rapport; works harmoniously with others. DECISION QUALITY:
Understands the member’s best interest is first; demonstrates decisions which are based on creating the best possible outcome for the member. PROBLEM SOLVING:
Uses rigorous logic and methods to solve difficult problems creating effective solutions. ACTION ORIENTED:
Pushes self and others to achieve the best possible results for the Member, organization, and employees. ADAPTABLE:
Learns on the fly; is a relentless, versatile and an active learner; open to change. INNOVATION:
A cultural mindset that supports new ideas, fosters experimentation, and drives continuous improvement to deliver member value. Credit Union of Colorado is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local laws.
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