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Location: Honolulu, Hawaii

Job Title: Director, Army Programs

Job Type: Staff - Regular Full Time Exempt

Job Number: 4841320

Closing: Continuous

Department: Hawai'i Pacific University

Job Summary: This position supervises all areas required to deliver a superior education program at Schofield Barracks and Tripler Army Medical Center. Supervision is inclusive of staff processing of student admissions and registration, ensuring outstanding customer service in support of University students, faculty, and staff. This person must be able to liaise with the Army Educational Service Officer (ESO) and the staff at the Education Center. This person must also be able to develop and promote educational programs focused on the needs of the Army community. This person will also liaise with other HPU base offices and main campus entities on the scheduling of courses, generating reports, and combined marketing events. This person will assist students with interpretation of academic policies and programs of study as well as determine transfer credits from domestic and foreign institutions of higher education. This person will assist with processing student information through the ArmyIgnitED System (AI2.0) to include posting of Army and MYCAA grades, managing new course input, managing information on tuition adjustments and providing assistance on processing of tuition assistance for Army and the Department of Defense Spouse Tuition Assistance program (MYCAA) through AI2.0. This position will also assist with student recruiting and retention activities including intrusive advising as well as Faculty Feedback program.

Minimum Qualifications:

1. Bachelor's degree or extensive (5+ years) work experience as described in the Job Summary.
2. Demonstrate knowledge of Microsoft Office suite: Outlook, Excel, Word, PowerPoint, etc.
3. Excellent interpersonal, customer service, and communication skills.
4. Reliable personal transportation to facilitate travel between military bases and Main Campus, with valid driver's license and legally registered/insured personal vehicle.
5. Ability to obtain personal military credentials for access to U.S. military bases.

Desired Qualifications:

1. Master's degree.
2. Two years of experience in higher education with a focus on military, adult learners and/or distance learning education programs.
3. One year academic advising experience.
4. Experience with BANNER student information system.
5. Familiarity with the ArmyIgnitED 2.0 (AI 2.0).
6. Familiarity with other military centralized tuition assistance management system e.g. Air Force Automated Education Management System (AFAEMS) or Navy College Management Information System (NCMIS).
7. Two to three years of administrative skills and office management experience.

Other Qualifications:

1. Report to work obligations to support the department and may require work during HPU's winter break, if necessary.
2. Must meet training and background check qualifications and comply with the Minors on Campus policy.
3. Ability to work independently and as part of a team.
4. Able to work all shifts and extended hours.
5. Upon hire, candidate must have reliable transportation to all HPU worksites and other locations as required by the position.