AEG
Director of Membership Services
AEG - Tempe, Arizona, us, 85285
Work at AEG
Overview
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Overview
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Position:
Director, Membership Services - Full Time/Exempt
Department:
Ticket Sales and Services
Reports to:
Membership Services
Location:
Arizona Cardinals (Tempe, AZ)
Format:
In-person
Cardinals Organizational Summary:
The Arizona Cardinals Football Club is a professional football team within the National Football League (NFL). We compete in the National Football Conference (NFC) West division and call State Farm Stadium, in Glendale, Arizona, our home. As one of the oldest pro football franchises in the U.S., the Club has established itself as a sport and cultural hallmark within Arizona, as well as a trailblazer for diversity, equity, inclusion, and belonging (DEIB) initiatives and firsts around the League. Our vision is to build a leading sports organization that competes for championships, drives business results, creates loyal fans, develops proud employees, and inspires hope in our community. We are relentless in our pursuit of greatness on and off the field, while positively impacting our people, our fans, and our community. If you want to join an organization that values putting the team first, doing what is right, growing with positivity, valuing every voice, while driving performance, we would love for you to join our team. Learn more about the Arizona Cardinals and see what's happening here.
Job Summary:
The Director of Membership Services will guide our Membership Services team by providing strategic direction, goal setting and leadership to manage fan engagement, improve retention, and grow revenue through building relationships and memorable experiences. The Director of Membership Services will make timely and effective front-line customer service decisions pertaining to all Arizona Cardinals Season Ticket Members.
Primary Job Duties:
The Director, Membership Services will have the daily responsibilities including, without limitation, to the following:
Organize and manage season ticket renewal campaigns, with the goal of achieving one of the highest renewal rates in the NFL. Drive the development and communication of the service program vision and strategy for the current season ticket membership, including building out a membership/benefit program. Develop a long-term service strategy through the development of "high touch" engagement tactics efficiently rooted in business analytics and using all traditional methods such as calls, meetings, gifting, and hosting to cater to the Season Ticket Member base. Lead a team of Account Managers by setting strategic direction, establishing goals, and providing training & development opportunities. Supervise all customer service issues and handle escalated customer service challenges Oversee the onboarding/education of new season ticket members to make sure they maximize the value of their investment. Other duties as assigned.
Qualifications/Requirements
Education:
Bachelor's degree from an accredited college or university, or equivalent experience Experience:
At least two (2) years in a leadership role managing a sales and/or service team and associated renewal campaigns Experience tracking communications and correspondence with clients using a CRM system preferred. Experience working with a collegiate or a professional sports teams preferred, not required. A positive commitment to providing exceptional customer service. Experience building out membership programs, as well as service staff. Executing a training and development program for the service teams. Strong communication skills, both verbal and written, and exceptional interpersonal skills. Excellent organizational skills and attention to detail. Proficient in Microsoft Word, Excel, and Outlook. Ability to work evenings, weekends, and holidays; hours may vary depending on business needs. Must complete all pre-employment forms and successfully pass a background check.
Cardinals Benefits/Perks Summary:
The Arizona Cardinals Football Club has developed a comprehensive benefits package that provides economic and inclusive benefits to full-time employees. The Cardinals benefits offer care, protection, and support for employees and their loved ones. The Cardinals organization encourages an environment that is conducive to living a healthy, productive, and flexible lifestyle. Benefits and Perks include, but are not limited to:
Health, Dental, and Vision Insurance options; effective the first day of hire 401 (k) retirement option with employer match contribution Paid Time Off Accruals (including sick time accruals) Paid Time Off for most Federal holidays Time off for Maternity, Paternity, Military, and Bereavement MDLIVE: 24/7 medical support Flexible Spending Accounts (FSA) & Health Care Saving Account options Discounts on Cardinals gear & paraphernalia Tuition reimbursement & Professional Growth opportunities Daily free lunch Complimentary season tickets Subsidized gym memberships
The Arizona Cardinals Football Club is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class. #LI-Onsite
Position:
Director, Membership Services - Full Time/Exempt
Department:
Ticket Sales and Services
Reports to:
Membership Services
Location:
Arizona Cardinals (Tempe, AZ)
Format:
In-person
Cardinals Organizational Summary:
The Arizona Cardinals Football Club is a professional football team within the National Football League (NFL). We compete in the National Football Conference (NFC) West division and call State Farm Stadium, in Glendale, Arizona, our home. As one of the oldest pro football franchises in the U.S., the Club has established itself as a sport and cultural hallmark within Arizona, as well as a trailblazer for diversity, equity, inclusion, and belonging (DEIB) initiatives and firsts around the League. Our vision is to build a leading sports organization that competes for championships, drives business results, creates loyal fans, develops proud employees, and inspires hope in our community. We are relentless in our pursuit of greatness on and off the field, while positively impacting our people, our fans, and our community. If you want to join an organization that values putting the team first, doing what is right, growing with positivity, valuing every voice, while driving performance, we would love for you to join our team. Learn more about the Arizona Cardinals and see what's happening here.
Job Summary:
The Director of Membership Services will guide our Membership Services team by providing strategic direction, goal setting and leadership to manage fan engagement, improve retention, and grow revenue through building relationships and memorable experiences. The Director of Membership Services will make timely and effective front-line customer service decisions pertaining to all Arizona Cardinals Season Ticket Members.
Primary Job Duties:
The Director, Membership Services will have the daily responsibilities including, without limitation, to the following:
Organize and manage season ticket renewal campaigns, with the goal of achieving one of the highest renewal rates in the NFL. Drive the development and communication of the service program vision and strategy for the current season ticket membership, including building out a membership/benefit program. Develop a long-term service strategy through the development of "high touch" engagement tactics efficiently rooted in business analytics and using all traditional methods such as calls, meetings, gifting, and hosting to cater to the Season Ticket Member base. Lead a team of Account Managers by setting strategic direction, establishing goals, and providing training & development opportunities. Supervise all customer service issues and handle escalated customer service challenges Oversee the onboarding/education of new season ticket members to make sure they maximize the value of their investment. Other duties as assigned.
Qualifications/Requirements
Education:
Bachelor's degree from an accredited college or university, or equivalent experience Experience:
At least two (2) years in a leadership role managing a sales and/or service team and associated renewal campaigns Experience tracking communications and correspondence with clients using a CRM system preferred. Experience working with a collegiate or a professional sports teams preferred, not required. A positive commitment to providing exceptional customer service. Experience building out membership programs, as well as service staff. Executing a training and development program for the service teams. Strong communication skills, both verbal and written, and exceptional interpersonal skills. Excellent organizational skills and attention to detail. Proficient in Microsoft Word, Excel, and Outlook. Ability to work evenings, weekends, and holidays; hours may vary depending on business needs. Must complete all pre-employment forms and successfully pass a background check.
Cardinals Benefits/Perks Summary:
The Arizona Cardinals Football Club has developed a comprehensive benefits package that provides economic and inclusive benefits to full-time employees. The Cardinals benefits offer care, protection, and support for employees and their loved ones. The Cardinals organization encourages an environment that is conducive to living a healthy, productive, and flexible lifestyle. Benefits and Perks include, but are not limited to:
Health, Dental, and Vision Insurance options; effective the first day of hire 401 (k) retirement option with employer match contribution Paid Time Off Accruals (including sick time accruals) Paid Time Off for most Federal holidays Time off for Maternity, Paternity, Military, and Bereavement MDLIVE: 24/7 medical support Flexible Spending Accounts (FSA) & Health Care Saving Account options Discounts on Cardinals gear & paraphernalia Tuition reimbursement & Professional Growth opportunities Daily free lunch Complimentary season tickets Subsidized gym memberships
The Arizona Cardinals Football Club is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class. #LI-Onsite