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We are seeking an experienced Senior Dynamics 365 Developer with expertise in Microsoft’s Power Platform. The ideal candidate will be skilled in Dynamics 365, PowerApps, Power Automate, Power Pages, and Dataverse. In this role, you will be responsible for customizing, developing, deploying, and supporting Microsoft Power Platform solutions, specifically focused on the Dynamics 365 Customer Engagement modules. Key Responsibilities:

Expertise in Dynamics 365 Customer Engagement:

Specialize in the Dynamics 365 Customer Service module, leveraging your expertise to drive solutions that meet business needs. Customization and Configuration:

Customize and configure Microsoft Dynamics 365 to meet business requirements and enhance functionality. Solution Design and Development:

Design and develop new web components using technologies such as .NET, SQL, Azure, Power Platform (Dynamics 365, PowerApps, Power Automate, Dataverse), and C#. Requirements Gathering and Fit-Gap Analysis:

Assist in gathering business requirements, conducting fit-gap analysis, and helping design, configure, implement, and support Power Platform solutions. Troubleshooting and Issue Remediation:

Provide strong troubleshooting expertise for Dynamics 365 issues, document solutions, and collaborate with system administrators and IT resources for issue resolution. Licensing Knowledge:

Understand Microsoft Dynamics 365 and Power Platform licensing models, ensuring compliance with the appropriate licensing structure. Governance and Best Practices:

Ensure adherence to best practices for implementing business solutions, and help define a governance approach for platform use. Documentation and Prototyping:

Develop documentation (requirements, technical analysis, etc.) and create mockups/prototypes to help visualize solutions based on business needs. Act as a liaison:

Act as a liaison between IT and business units to track and resolve issues, ensuring efficient communication and resolution. Solution Recommendation:

Assist in discerning the right tools for the task, including distinguishing between Dynamics 365/PowerApps/Power Automate and other technology offerings, and recommending efficient solutions. Process Improvement:

Contribute to improving processes and policies within the Business Enablement Services program. DevOps in Power Platform:

Preferred experience with DevOps in Power Platform (Power Pipelines/ALM Accelerator). Additional Duties:

Perform other tasks as assigned, including after-hours support as necessary. Required Qualifications:

Experience:

Strong experience with Microsoft Dynamics 365 development, customization, and deployment, specifically with the Customer Service module. Technical Skills:

Proficiency in .NET, C#, SQL, Azure, and Power Platform tools (Dynamics 365, PowerApps, Power Automate, Dataverse). Strong Communication Skills:

Ability to communicate effectively both verbally and in writing, with strong organizational and interpersonal skills. Business Understanding:

Ability to understand business requirements and translate them into technical solutions using the Microsoft Power Platform. Troubleshooting:

Proven expertise in troubleshooting and resolving issues within Dynamics 365 and Power Platform solutions. Team Collaboration:

Ability to work seamlessly within a team and manage individual tasks efficiently. Agility in Fast-Paced Environments:

Ability to react quickly to rapidly changing environments and prioritize tasks accordingly. Preferred Qualifications:

Experience with DevOps:

Experience working with Power Pipelines/ALM Accelerator in Power Platform. Experience with Other Modules of Dynamics 365:

Experience in other Dynamics 365 modules besides Customer Service. Technical Leadership:

Experience providing technical leadership or mentorship to junior developers. Certifications (if any):

Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate (preferred)

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